Clinic is very unprofessional. Dr Der completed two crowns for me on April 12/21. They fractured and failed two months later. Although he recognized that he needed to reverse the claim, he only did so on his end and failed to reimburse my $1200. I have been waiting over three years (2024) and have to file a legal claim to obtain my refund for what he should have refunded me for the crown failures. In addition I have to take legal action to obtain refund for my dental damages that his gross negligence has caused. As the crown base needed extraction that cost $250 and for installing an implant for $2000. I contacted Bower Mall Dental and Dr Der repeatedly over 2021 2022 2023 and 2024 in Writing and by phone - they never responded and never refunded. Still ongoing on April 5 2024+. I have switched dentists and have had excellent cleanings with Parkland Dental Mike Mah. dental care, extractions, implants, crowns, general check ups, and hygiene appointments with Parkland Mall Dr Mike Mah. He also owns other dental groups in central Alberta at Blackfalds Dental, Aspen Dental Rocky Mountain House, and Passion Group Dental in Calgary. Forget about the negligence at Bower Dental and go seek the excellent dental care at Parkland Mall Dental. They also accommodate your timelines for correcting your smile. Bower Dental: Attention Dr Henry Der: I have contacted Alberta Blue Cross and they have advised me that Bower Dental, for Dr Henry Der, has not reversed the claims properly for the crowns relating to Tooth 14 and 15, dated on April12, 2021. This means that you have not reimbursed me (as the patient) for these crowns in over 3 years. They have provided me with the details of this claim as follows: The total cost of Tooth 14 and 15 were $1290 for each tooth, meaning $2580 for both. Alberta Blue Cross notified me that they reversed the following for Bower Dental's portion: 735.96 for Tooth 14 731.45 for Tooth 15 Alberta Blue Cross has verified that Blue Cross still owes me my portion of this claim reversal and they have not reimbursed me for the following: Tooth 14 = 554.04 Tooth 15 = 558.55 Total (for both) = $1,112.59 I have emailed Dr Der, on several instances throughout 2021, 2022, 2023, and 2024 to request that you refund the amount owed to me for this Alberta Blue Cross Claim. At the very least, contact me to arrange payment regarding this claim amount of $1,1121.59 (that I am owed). It is simply not right and doesn't meet the CDSA Standards of Practice or Ethics, to simply not refund me any of this money, since April 12, 2021. I am sure that you are aware that it is currently April 5, 2024 and I could be using this money for my current dental Implants. Please arrange immediate payment, either by cheque or direct deposit - I could come by the office for this to occur. Should you not be willing to arrange for my immediate reimbursement, I will be forced to submit a legal claim at the Red Deer Court House to ensure that I am. I have also explained that I have just installed an implant, for tooth 14 - on March 15, 2024. I would like to request that Dr Der call me to reimbursement for this extraction and implant costs that I feel I am owed, in order to make me whole. As the dentists were not able to crown this tooth, extraction and implantation were required. The February 2024 Extraction Cost was $250 and the March 15, 2024 Implant Cost was $2000. While I realize that the Crown costs are more expensive over Implants, I am willing to recognize the reimbursement of my Crown claims sufficient in making me whole for the crown costs. As Tooth 14 needed Extraction and Implantation, I am hoping to discuss this matter with Dr Der to reach understanding that he claim this cost on his business insurance (in order to make me whole). I feel that we should be able to reach understanding that Bower Dental and Dr Henry Der, should (at the very least), refund me the $1,112.59 for the claim reversals for the failed crowns. I am sure he will recognize that I had a conversation with him that questioned my thoughts that (given my medical and dental history with these teeth) that we should have been proceeding with Dental Implants in 2021. Given that Dr Der made the decision to attempt crowns, that these failed and I am now proceeding with Implants, I out excess money to replace Tooth 14 with an extraction, implant and another crown. As Tooth 15 was crowned since 2021, I simply need the refund of the crown of Tooth 15, in 2021. Should Dr Der Not be in touch to provide immediate reimbursement of the 2021 Claim Reversal of the 2 Crowns, and negotiate making me whole for my added expenses for the Extraction and Implant of tooth 14, I will only be forced to file a legal claim regarding this matter. I had hoped that Dr Der felt that achieving CDSA Standards of Practice / Ethics, not to mention ethical ABC Claims processes and Better Business Bureau industry standards important. read more

Bower Dental has provided by far some of the worst experiences I have ever had at a dental office. Bower Dental is extremely disorganized. Among other inefficiencies, I was twice asked to fill out the initial paperwork. After one particular visit I was in extreme pain once the freezing came out. I went back. The dentist I had seen had left for the day. The dispassionate response from the young lady behind the counter was, "We don't give out drugs." I hadn't asked for drugs and I certainly expected much more from someone who is supposed to be trained in the health profession. Nor was I offered to wait while a dentist on duty could see me. The over all feeling I got from this particular office was that they did not care and were only there for the money. read more

Went in with pain and came out with the same pain but a few hundred dollars less in my pocket. Had every X-ray and scan you can think of but they never tell you the cost. Needed my problem fixed but that was not going to take place until my next visit almost three weeks out and now several THOUSAND dollars for that next appointment. This is a business that only cares about money and not the pain or the customer. Seek a location that cares. read more

Dr.Bapoo is a knowledgeable and skilled dentist. He removed a badly damaged and rotted tooth without any trouble at all. Pain free as well(which is a first for me). My experience here was by far the best i've had from any dentist. The staff is kind and easy going. Overall, a great place and I will definitely come to them whenever i need my teeth looked after. read more

Beware. Even if someone has recommended one of the dentists here, think twice before going here. 20 plus years ago when they first opened their doors and we had just started going there, they were a group of compassionate, competent and caring dentists. That was also true of their staff, who were also well trained. Through the years they have regressed and ultimately changed staff (of course this is common, but hire competent people), and procedures. This has resulted in a completely clinical and sterile treatment of patients as soon as you walk through the doors. Now it is all about the money! The front end staff is completely lacking in customer service, quick to argue and generally just rude. During the years we went there we spent close to $50,000 on kids teeth, braces, bridges, root canals, extractions, fillings, whitening, etc. If we are spending that type of money we certainly expect to be treated fairly and decently by the front end staff. I started out with Dr. Zuk who at that time was a gem in the rough. Caring, highly competent and just the right amount of humor to get you through a lengthy procedure with not too much stress. A few years into seeing him he was unavailable or just too busy with his practice when I had an emergency and I was referred to Dr. Der who was amazing as well. I just stayed with him as my dentist from that point forward and my husband and son used him as well, although my son had started with Dr. Mah but has since moved on to another dental practice because of the lack of professionalism at the clinic. Within the last year between my husband and myself we had to cancel two hygienist appointments and were told that we would be charged a deposit to book further appointments. Huh? I also had two hygienist appointments cancelled because the hygienist was sick. Did I complain? No. I just re-booked. They have cancelled appointments and re-booked appointments within the same day. My husband also had to pay half of the cost of a procedure before even sitting down in the chair and since it was an expensive procedure not covered entirely by his health care provider he was not prepared and had not transferred the money to his account to pay for this surprise expense. This should have been mentioned to him before the appointment. We have been over-billed, double-billed and now have a credit there which they were supposed to call us and let us know what the balance was and I ended up having to call myself. One front office girl was extremely rude to both of us and when I asked to speak to Dr. Der, she said that she had already done so there was no point in speaking with him. We never did get to speak to him but received another phone call from Ms. Rude saying that they did not want our business anymore and we would have to find another dentist. Fortunately for us, we already had another dentist and were planning to leave anyway. But really, because we questioned a bill that we were right about? Just send me the cheque so that I have proof when I report you to the BBB. When are these dentists going to get a grip and realize that their front end staff is destroying their business. Yes, I know they are making a lot of money, but I know of at least 4 people in the last month who have gone else where because of similar situations at Bower Dental. Normally, I would never even have written on Yelp to let other people know, but that type of treatment is not called for -- they may have to do some more advertising for clients in the near future. Start listening to your patients, dentists! The staff can make up all kinds of lies . . .it's imperative that you actually "talk" to your patients to get their side of the story. Then, and only then, will you know that your staff is incompetent! read more

I drive an hour out of my way to go to Bower Dental because they are the best... Great friendly staff, no snotty hygenists or assistants, and Dr.Zuk is the man- he's very good at what he does! Im so thankful to my friend for telling me to try them because now I actually kind of enjoy going to the dentist (this coming from someone who HATED the dentist a year ago). read more

They told me I needed 8 visits and $3900 of work to fix my teeth. I got a second opinion, it took 2 visits and $400 at another dentist office. read more