Honest, nice people and timely work. Recommend. Wade and Colleagues are solid people and utmost…read moreprofessionals.

have had a great customer service experience. with Clar's, so far they have been honest and upfront…read morewith me about my vehicle whenever I need car repairs. This would be my secound time have my vehicle repaired at thier shop, in the next week or so I will be taking my vehicle to thier shop.

Their scheduling system is a mess. It is some general call center that does not know the…read moreindividual Centers. I called and made an appointment for an oil change and state inspection. Get there and this location cannot even do the state inspection! You'd think scheduling would have some means of knowing this. Not the first time it happened. Also scheduled an online repair - get there and no one available to do it. I've got better uses of my time.

My vehicle was overdue for oil maintenance, and it also was in need of tire rotation, balancing and…read morealignment. I had called in to this location the day before I brought my car in, they were able to accommodate me with an appointment the very next day, I appreciated their seemingly open schedule. An employee I spoke with on the phone assured me that my car would only be there for forty minutes and that I'd be able to get a print out sheet showing my alignment as it was when I brought the vehicle in, and as it was when re-calibrated. Online this location had been advertising all of four of these services to be done for a total of 236 USD. I brought my vehicle in at 2:45 PM and then I was told it would take two hours to be finished. When I returned to retrieve my car, only the oil maintenance and the alignment had been done (I was informed that my tire tread was too low for their company's policy to allow a rotation/balance) the total cost for these two measures was 200 USD. I had been told that my fluids were topped off; in fact my windshield fluid was still low. The print out that was given to me was inaccurate in regard to my vehicle's mileage. Adequate service; will not be returning here.

Dont ever go here for a engine light on....went this pass monday to have them check it out...He…read morecalls later that afternoon ''DONE'' he says. and a Bill of $600.00.... r u f...kin kidding me. He says his mechanic said it was the purge adaptor-they replaced it. Took the car home. That next day Tuesday less than 24 hours the f...in light comes on again!!!...Are u kidding me!!!!...I called him pissed off and he says bring it in fri. ...there at 8 in the morning.. Car there for 5-6 hours -- picked it up and this Baris Garage had the balls to charge me another 200 bucks...and iam have my fingers crossed its fixed right from this Crooked Business ......Stay Away All!!! ....BBB is next!!!

Had a cracked rear driveshaft flange or yolk...Baris wanted to charge me $1700+ to fix…read moreit...(replace entire driveshaft, unnecessary!!!) They wouldn't let me bring any of my own new parts, because they would lose money up-charging you to death, on inflated priced parts they provide...Got a new yolk for $50 took it to Cruze auto repair and got it installed, plus new brakes installed, all for $200!!! I saved $1500 by not going to Baris! Unless you like throwing money out the window, stay away from these clowns!

I have been relying on them for over 5 years now. Honest and competent techs. I can call and ask…read morethem questions about deals on tires from others and they respond honestly. When something pops up or something is due for a service, they recommend options and never push the sale.

Do not go here! This garage is a massive scam and the staff is wildly incompetent. They tried to…read morecharge me 3 times what I just paid at another garage for simple fixes. They didn't let me know when my car was available to pick up and when I did come to pick it up it was sitting outside totally unlocked. I have never seen an auto shop leave my car in such a reckless position. I cannot stress enough do not go here! Go to Wilmes, C+C, or literally anywhere but these chop shop scammers!

- 5 stars for this location! Not a single employee in this store has any idea about cars! I knew…read moreexactly what I needed before going in and all they did was argue and give me WRONG UNSAFE information! If you care about your car and safety GO TO ANOTHER LOCATION!!!

The workers did not give me the "online discount" (for a set of 4 tires) they advertise for…read morescheduling service online. This supposed "discount" also required a $25 deposit (not a big deal in itself), but what is the point of leaving a "deposit" if they don't honor the discount? The tires were supposed to be $137.99/each, but they charged me $150/each. Further, they didn't even get to my car until two hours after I had scheduled the service. They also don't provide a written estimate or final bill, which they email to the customer. A rather sketchy place. Don't go to Mavis unless you're absolutely desperate for immediate service. Even then, do your best to avoid.

Timmy Gresens the manager is the best. Tim has always taken…read moregood care of us with all our service needs on both vehicles for years. Tim and the team at the muffler shop and Perington auto are so good at what they do and are very knowledgeable at fixing all automotive needs. They care and are very careful to treat the owners cars like it was their own and also treat us and all customers with respect. I recommend anyone in Rochester to have the muffler shop do service instead of the expensive dealerships. We love Tim and his crew! Chuck and Marlene Gambacurta

They talk about working on RVs so I made an appt. I told them that the generator oil had to be…read morechanged along with the engine oil. When I came to pick up the van. He informed me I had NO GENERATOR. The pipe is visible from the rear of the van!! He said to come back the next day. Only positive thing I could think of that he offered to check it out the next day. I was afraid to go back.

On time all the time Excellent service…read more Scott and his crew are so professional 5 Star all the time

Fast, reliable service! They got us in and out with smiles on their faces :) Definitely a…read moretrustworthy garage....you won't be disappointed :)

Jeez my experience here was biased by my desperation to have a fix, but they handled my problems…read morelickety-split with no nonsense. I don't live in Rochester, but when I rolled into town wth my 15-year-old Subaru, the exhaust system (resonator and exhaust pipe) just fell apart. I could tell it was busted because suddenly my meager 2.6 liter engine sounded like it was revving for a Nascar race. I only had a day in Rochester to burn, so I set an appointment for 8am at the nearest Mavis which seemed to be the safest bet for getting a quick turnaround. When I arrived on the dot at 8am, they informed me they didn't have an exhaust mechanic and redirected me to Cole Muffler (also a Mavis branch) across town. When I got to Cole/Mavis, I was greeted by Tyler (? I think) and he let me know that they would inspect the car and let me know ASAP what needs to be done. After 20 minutes or so he escorted me to the car and pointed to the exact parts that were failing (rusted) and why they should be replaced. He gave me the option of letting the less rusted pipe stay. No upsell. I opted for the full replacement because it was time for this car (16 years old). He told me it would be 1.5-2 hours so I took a long walk. When I got back the car was in tip-top shape and the bill was less than I feared. They charged for parts plus $160 for labor. This included a new resonator and new exhaust pipe. Didn't need a new muffler. Total was about $650 including labor. I really appreciate this branch of Mavis/Cole for attending to the needs of my car in such a professional manner, and on the spot when I needed to have the car for other business in Rochester. This branch brings a positive vote of confidence for Mavis, even if it isn't on their main sign.

I WOULD NOT GO HERE FOR ANYTHING OTHER THAN AN OIL CHANGE. I paid 1300 dollars to get my catalytic…read moreconverter changed. It was the only issue as on both may 18th and June 5th I got a code read and that was the only code that came up. I got it "fixed" at Cole muffler June 6th and the car was ready for me June 8th. I leave and immediately when I turn the AC on the car starts shaking. I went to go get it fixed and they quote me 500 dollars and they said that both me and two code readers just didn't notice this issue that they say has been here all along. They say a catalytic converter "technically" wouldn't cause an issue with the radiator fan, turns out although rare it can! Regional manager said a radiator fan wouldn't show up as a code and then once I said hey I googled it he pivots and said oh well it would if only blank happened. I told him hey I can show the code readings I did and he said he didn't want them. I had a lady on the customer service line say it's sort of expected that when u get work done that something might happen? This (in my opinion) made me wonder if that's what they do to get more work. If you're hoping the Mavis Discount Tire relations makes the work safe I would heavily warn you to not risk it. I habe a warranty for the catalytic converter fix that covered bad workmanship and steve told me he didn't know what he wanted me to do. Okay so I got it checked at another place and the issue could not have been here all along, so they were lying! Cole Muffler told me the issue was the radiator fan and in the two days that I left the car there, just to be told by Steve the issue was not his problem the radiator module got affected as well! A radiator fan is not something that you can just drive for months or even weeks and have your car be okay!