The Ottawa International Airport is easy to get in and out. It is not a huge airport, but they…read morehave all the amenities you'd need such as a place to eat, get coffee, and even do some light shopping while you wait for your flight. I was flying out of Ottawa on United Airlines to a city in the USA. Here, you go through Canadian immigration, then USA immigration and customs, then airport security before entering the Terminal. While there are several steps, and I was unfamiliar with the process at this airport, it was easy. Agents are present to guide you through, and all were friendly. Among all my preparations, emptying pockets, and ensuring I would not set off any alarms, I forgot to empty my refillable water bottle before starting through airport security and the scanner picked it up... (Perhaps if I'd had one more cup of coffee... ) The agent there was kind enough to take it back and empty it for me and return the bottle. There was another man who did the same thing as me, and they helped him out too. That was very kind as he could have made me go back and start over. Everything was clean and orderly. As I entered the Terminal there was a Jack Hortons, then down the escalator there was a duty free shop and a restaurant. I arrived 2 hours prior to boarding, but could have waited another 60 to 90 minutes and had plenty of time. Thanks. Ottawa!

I have flown in and out of Ottawa to Chicago two times. I had no problems and thought the staff was…read morefriendly and helpful, especially compared to O'Hare in Chicago!

The airport is nice and clean. Staff is friendly. The…read moreproblem is that it would appear that it's either Boutique Air or other private airlines only and you can see from my review of Boutique Air how dependable they are. The problem with the airport is you cannot get any information on the flights because it would all appear to be Boutique Air

Cannot handle any mechanical problems with only one aircraft. One issue means being stuck in Boston…read moreovernight and maybe all the next day. Plus, the $100 per night for hotel doesn't go far in Boston. If you need reliable transit, recommend finding another option.

This airline should be absolutely ashamed of themselves. My flight was due to board in 2 minutes…read morewhen they made the announcement... my plane is grounded in Chicago. My 5pm flight now is now scheduled to leave at 11pm. I know they don't control the weather, don't get me wrong. However if it takes 2 hours for a flight to get to Ottawa from Chicago and the plane has been grounded in Chicago (meaning it never left there) then they've known for at least 2 hours that this delay was guaranteed. So 2 minutes before scheduled boarding they finally drop the news!? Ridiculous! Maybe I could have made new arrangements but at this point I have no options. Absolutely shameful. They still haven't updated the screens to reflect the new departure time! I'll never fly United again, and I'd encourage anyone reading this to do the same. They don't even care enough to update you about MASSIVE delays and that's unacceptable. I feel bad for the gate agents who now have to explain why they didn't bother telling anyone for hours that our plane is as good as canceled. I'm sure they just learned about this info same as us but someone we'll never see or know made the call to lie to their customers and workers until the last second, bringing the fury of an angry planes worth of people down upon 1 man who had nothing to do with it. I'd request a partial refund but let's be honest... we're not even human to these people, we're cattle.

Ironic that I'm probably raising the star rating for this United location with my two-star rating…read more Please, United, this airport needs more staff. The check in experience was third-world. I printed my own passes and bag tags, all they had to do is weigh and scan, and it still took an hour. No Premier help and a very gruff gate agent made it even worse. As for my flight, it was pleasant, crew was great. My issue was just with the rough check-in experience.

Flair has been a disaster, and its fully their own fault I…read morehave tried to take 3 flights with Flair One worked, the other 2 they completely failed on, and I was abandoned both times. Both times were the fault of their staff, one time jerky bad staff who promised to get back to me and instead left me I had to purchase an alternate way home The second time their staff were completely absent at the airport, no one could be found, and I spend 8 calls on with Flair customer service who also could not contact their own staff. I lost about $550 this time and missed the entire trip. They promised they would give me compensation, but this never happened, so its really really hard to see how Flair can be okay. They literally don't do what they say they would do. I was so enthused when Flair appeared, I was promoting them left and right to everyone but I felt absolutely betrayed when they proved themselves to be shyster and unreliable I would be a fool to ever trust them again, and though there are people who've done alright with them, you will be let down

I thought I would take a chance and save a bit of money and try flair airlines. Initially I was…read moreconcerned because my boarding pass was issued in the wrong name but that was quickly corrected at the front desk at YVR, we loaded on time and I found the seating very spacious, there's nowhere to plug in your phone, there's no movies, and the seats don't recline. The food that was ordered through the app onboard arrived quickly although they do serve instant coffee not real coffee. We arrived in Ottawa on time and I was surprisingly pleased that I had travelled across the country for such a low rate. I had assumed I would be sitting on the wing, lol. I will use these guys again

Air Canada has been one of my favorite airlines for decades, but recent experience flying between…read morethe States and Canada, and to/from Europe, has been inconsistent. Telephone customer service had been very good. Flying to Europe from Montreal last month, the aircraft cabin was wide, on-board service was fine, but WiFi and entertainment selection was so so. The Air Canada app is good and helpful.

Yelp Review 2026 #56:…read more I've flown with Air Canada several times. But my latest Air Canada flight from Montréal to Las Vegas has by far been the worst. Booked a business class flight from Geneva, Switzerland to Las Vegas with a layover in YUL a few months ago. Woke to an email with a flight schedule change that did not make any sense. I'll be arriving in Montréal an hour later than my departure from Montréal to Vegas! I couldn't change the flights online and a phone call had to be made. I ended up with an overnight layover in Montréal which is fine. It gave me a chance to revisit the city. Checking in was a breeze through the priority lane with nobody standing in line at all. VIP security check and Mobile Global Entry got me to the business lounge in under 10 minutes. That was the best part about the flight. Everything after that went downhill. Boarding was late. Business class seats are wider with a 2-2 configuration, more legroom and more recline. We were notified the tray table was broken for my travel companion upon check in at the airport. Free Wi-Fi, good in-flight entertainment, breakfast, drinks including alcohol and snacks served for the 5-hour flight. I pre-ordered my meal online. The menu is different on the screen at the seat vs what's online. The food was ok. Flight attendant, Suzy is the worst and probably should not be assigned in business class with her attitude. Not friendly and quite rude. She was giving off "I've been doing this job for years. I hate everyone and I'm ready to retire" vibes. During meal service, she asked what I wanted to drink and I said peppermint tea. She notified me that she cannot serve me tea while the fasten seatbelt light is on - ok, no problem. I got orange juice instead. The fasten seat belt light has been off for a good 10 minutes so, I figured I'd revisit my peppermint tea. Suzy snaps at me "like I told you earlier, I cannot give you tea when the fasten seat belt light is on!" So, I pointed to the non-lit fasten seatbelt light. And she goes "oh. Well, it must've just gotten turned off." No apologies whatsoever. Just downright rude. Time to help economy passengers instead or retire! In some countries, flight attendants are screened based on looks, height and friendliness. Canadian and American airline companies don't do that which is fine but at least emphasize customer service.

Haven't had a problem with Massena transport. The driver can be a little rough on the gas and…read morearound corners but other then that no issues with them.

If I could give zero stars I would. We were supposed to be picked up at 845 from Clarkson Inn…read more First call I made at 9am, was told they were running 'a little behind'. Second phone call at 910, 'driver is almost there'. 9:25 phone call, driver in the village and will be there in less than 10 minutes. Long story short, we managed to get a ride with someone from the Inn and did not make it in time. We have now paid over $500 in additional fees to reschedule flights and get a hotel for the night in Boston. Do not use them. I'll be reaching out to the admissions office at SUNY Potsdam too so they will stop recommending them.

Our initial flight was cancelled but our travel agent stayed up until the wee hours of the am to…read moreget us out..with having anxiety, the peace of mind of someone having your back when your plans get de-railed was so nice! He even found us the best savings..I will never travel without him again (and it helps that he flew with jetblue for years too). If you want POM while traveling, I strongly encourage you to go through Ben Reed @itravelvacations!‍

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Reasonable pricing, missed our flight on delta it was a nightmare in the VAT lines and we just…read morebarely missed the flight. Minute or so. Then a fiasco with Air France, dang the staff that day accusations and threats, minus a captain who was very nice. Anyways, air transat with connection serviced by porter was reasonable money so we booked. First time flying with them. Smaller plane, great leg space for middle seat, smaller older planes my tush was aching a bit after a 8.5 hr flight but we made it. The food wasn't bad either! Flew Barcelona to Montreal. Staff was nice, checkin moved, there was a HUGE line. No kiosks at this airport really to print boarding passes that didn't get sent thru the app for some reason. Overall pleasant experience.

First time flying Air Transat & it was not bad at all…read more They're a Canada-based airline & we got these tickets last minute from Barcelona to Montreal. We had missed our flight back home with Delta from BCN because I was waiting in a long line for VAT refund. Didn't realize how expensive it would be to find a one way flight back home LOL. Most options were $2000-3000 one way but we were so happy we found two tickets with Air Transat + Porter Airlines to go back home with a short layover in Montreal. The plane ride was ~8.5 hrs from BCN to YUL. We just got economy & didn't do seat selection. We were not able to check-in via app, so we got to BCN airport early to sort it out. Seemed like many other people on our flight also had this issue because the line was LONG 3hrs before the flight. It was about an hour long wait for us to talk to an airline associate. The plane had a lot of seats but not much aisle room at all lol. Luckily my seat was right in the middle in the middle rows & it came with a lot of leg room actually! I'm not sure if I would fly again but perhaps I will because the prices were very reasonable! Food was also not bad either.