We were stranded here at the very late hour of 8pm after an unexpected flight delay. We were given…read morea meal voucher by Air Canada. It didn't matter because every restaurant closed at 8pm. Even Canal, which was open, refused to make food. Worst airport experience in a ever. As an American, that's a bold statement; so please believe it.

First time doing a layover at YOW and I was pleasantly surprised. The airport feels modern,…read morespacious, and compact in the best way--easy to navigate, nicely renovated, and with a solid mix of shopping and dining options. I especially loved the Aspire Lounge, and there's also an Air Canada Maple Leaf Lounge. Because there are only a handful of flights in and out at any given time, lines move quickly and there are plenty of quiet spots to relax while waiting to board. It made the whole layover experience smooth and stress‑free. Honestly, one of the better airports in Canada.

The airport is nice and clean. Staff is friendly. The…read moreproblem is that it would appear that it's either Boutique Air or other private airlines only and you can see from my review of Boutique Air how dependable they are. The problem with the airport is you cannot get any information on the flights because it would all appear to be Boutique Air

Cannot handle any mechanical problems with only one aircraft. One issue means being stuck in Boston…read moreovernight and maybe all the next day. Plus, the $100 per night for hotel doesn't go far in Boston. If you need reliable transit, recommend finding another option.

This airline should be absolutely ashamed of themselves. My flight was due to board in 2 minutes…read morewhen they made the announcement... my plane is grounded in Chicago. My 5pm flight now is now scheduled to leave at 11pm. I know they don't control the weather, don't get me wrong. However if it takes 2 hours for a flight to get to Ottawa from Chicago and the plane has been grounded in Chicago (meaning it never left there) then they've known for at least 2 hours that this delay was guaranteed. So 2 minutes before scheduled boarding they finally drop the news!? Ridiculous! Maybe I could have made new arrangements but at this point I have no options. Absolutely shameful. They still haven't updated the screens to reflect the new departure time! I'll never fly United again, and I'd encourage anyone reading this to do the same. They don't even care enough to update you about MASSIVE delays and that's unacceptable. I feel bad for the gate agents who now have to explain why they didn't bother telling anyone for hours that our plane is as good as canceled. I'm sure they just learned about this info same as us but someone we'll never see or know made the call to lie to their customers and workers until the last second, bringing the fury of an angry planes worth of people down upon 1 man who had nothing to do with it. I'd request a partial refund but let's be honest... we're not even human to these people, we're cattle.

Ironic that I'm probably raising the star rating for this United location with my two-star rating…read more Please, United, this airport needs more staff. The check in experience was third-world. I printed my own passes and bag tags, all they had to do is weigh and scan, and it still took an hour. No Premier help and a very gruff gate agent made it even worse. As for my flight, it was pleasant, crew was great. My issue was just with the rough check-in experience.

Flair has been a disaster, and its fully their own fault I…read morehave tried to take 3 flights with Flair One worked, the other 2 they completely failed on, and I was abandoned both times. Both times were the fault of their staff, one time jerky bad staff who promised to get back to me and instead left me I had to purchase an alternate way home The second time their staff were completely absent at the airport, no one could be found, and I spend 8 calls on with Flair customer service who also could not contact their own staff. I lost about $550 this time and missed the entire trip. They promised they would give me compensation, but this never happened, so its really really hard to see how Flair can be okay. They literally don't do what they say they would do. I was so enthused when Flair appeared, I was promoting them left and right to everyone but I felt absolutely betrayed when they proved themselves to be shyster and unreliable I would be a fool to ever trust them again, and though there are people who've done alright with them, you will be let down

I thought I would take a chance and save a bit of money and try flair airlines. Initially I was…read moreconcerned because my boarding pass was issued in the wrong name but that was quickly corrected at the front desk at YVR, we loaded on time and I found the seating very spacious, there's nowhere to plug in your phone, there's no movies, and the seats don't recline. The food that was ordered through the app onboard arrived quickly although they do serve instant coffee not real coffee. We arrived in Ottawa on time and I was surprisingly pleased that I had travelled across the country for such a low rate. I had assumed I would be sitting on the wing, lol. I will use these guys again

We used this airline because my wife said it was good…read more We boarded the plane from Florida to Montreal. The plane was small even for a 3 hour flight. No tvs on the seats so have to use our phones. Flight attendants were nice. This is why there is a 3rd star. The plane is not clean and they only come once to clean. When I pulled down my tray there was powder milk everywhere and coffee stains. Seats were dirty and the floor. Overall a step up or 2 of spirit but way below delta.

Yelp Review 2026 #56:…read more I've flown with Air Canada several times. But my latest Air Canada flight from Montréal to Las Vegas has by far been the worst. Booked a business class flight from Geneva, Switzerland to Las Vegas with a layover in YUL a few months ago. Woke to an email with a flight schedule change that did not make any sense. I'll be arriving in Montréal an hour later than my departure from Montréal to Vegas! I couldn't change the flights online and a phone call had to be made. I ended up with an overnight layover in Montréal which is fine. It gave me a chance to revisit the city. Checking in was a breeze through the priority lane with nobody standing in line at all. VIP security check and Mobile Global Entry got me to the business lounge in under 10 minutes. That was the best part about the flight. Everything after that went downhill. Boarding was late. Business class seats are wider with a 2-2 configuration, more legroom and more recline. We were notified the tray table was broken for my travel companion upon check in at the airport. Free Wi-Fi, good in-flight entertainment, breakfast, drinks including alcohol and snacks served for the 5-hour flight. I pre-ordered my meal online. The menu is different on the screen at the seat vs what's online. The food was ok. Flight attendant, Suzy is the worst and probably should not be assigned in business class with her attitude. Not friendly and quite rude. She was giving off "I've been doing this job for years. I hate everyone and I'm ready to retire" vibes. During meal service, she asked what I wanted to drink and I said peppermint tea. She notified me that she cannot serve me tea while the fasten seatbelt light is on - ok, no problem. I got orange juice instead. The fasten seat belt light has been off for a good 10 minutes so, I figured I'd revisit my peppermint tea. Suzy snaps at me "like I told you earlier, I cannot give you tea when the fasten seat belt light is on!" So, I pointed to the non-lit fasten seatbelt light. And she goes "oh. Well, it must've just gotten turned off." No apologies whatsoever. Just downright rude. Time to help economy passengers instead or retire! In some countries, flight attendants are screened based on looks, height and friendliness. Canadian and American airline companies don't do that which is fine but at least emphasize customer service.

Haven't had a problem with Massena transport. The driver can be a little rough on the gas and…read morearound corners but other then that no issues with them.

Zero stars the guy on the phone was very rude and says fuck you then and hung up sir go fuck your…read moreself and have a nice day

Our initial flight was cancelled but our travel agent stayed up until the wee hours of the am to…read moreget us out..with having anxiety, the peace of mind of someone having your back when your plans get de-railed was so nice! He even found us the best savings..I will never travel without him again (and it helps that he flew with jetblue for years too). If you want POM while traveling, I strongly encourage you to go through Ben Reed @itravelvacations!‍

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I've never experienced such a lack of compassion from an airline. We had a trip to Italy booked…read morethrough Air Transat, but days after, we had a death in the family, and my husband was in a serious accident. He was not cleared to fly. I sent all medical documentation and even a death certificate. I called over 9 times and asked for a manager. No one would speak to us. Eventually, they sent a cold rejection email--no refund, no credit, nothing. Meanwhile, my relatives on the same trip--booked through three different airlines--received full refunds with no hassle. I even used Air Transat for my destination wedding, but after this, I'll never use them again. If you value customer service and empathy, I strongly advise you to look elsewhere.

I normally enjoy Air Transat but my last flight was not so great. the head steward was on some sort…read moreof power trip and was rude to me as a solo traveller. on top of this, i paid for optionsplus and did not get any of the features (blanket, beverage, snack) that I should have for $60 extra.