I decided to stop into Bourque's this evening at 7pm instead of the local Hannaford located next store to grab some quick grille meat before heading home and decided it would be best to support local business tonight for dinner during the current pandemic. When I pulled into the parking lot I noticed that it was completely empty and as I walked to the door of the store I read that the hours said they were open until 8pm. When I went inside two woman were standing at the cash registers and I asked politely if they were still open, unaware if they'd be closing early and just to polite to ensure that I wasn't interfering if this were the case. The older woman at the cash register responded "uh yeah?" with attitude and rolled her eyes at me. This made me feel a little bit weird and uncomfortable as I've never been greeted as a paying customer this way when I walked into any store, but I thought that I'd still get my things there and give my money to this local store in the community. When I went to cash out the same woman cashier didn't ask me how I was doing, didn't ask me if I needed anything else, no type of interaction. When she told me the total, there was no card pin pad located in sight so I tried to hand her my card. The woman says again with attitude "uh it's over here?" And points to the other end of the counter, behind the plastic wall separation, where the pin pad was sitting. (I've only been in the store a handful of times, I'm very sorry I wasn't aware of where you keep your pin pad if it's not in a customers immediate sights). When my transaction was complete the woman didn't ask me if I would like a receipt, simply didn't say anything. I, as the customer who had already been treated poorly since I stepped foot into the business for no apparent reason was the one who had to initiate a thank you and I hope that you have a wonderful evening to my cashier. Her response was "yeah you too". This is the first complaint that I have had to write for a small local business but I was so taken back by this interaction that I felt I didn't have a choice. Tonight was the worst customer service I have received walking into any local food stores in our area, small or large. This woman has represented this market very poorly and has changed my opinion on the business in itself tremendously. Due to personally have worked as a cashier and in customer service for many years, as well as currently working in the business industry I am fully aware that the customer service provided was unacceptable. I have friends and family members that own businesses in our community and due to the cashier purposefully making me feel uncomfortable, unwelcome and like a bother this evening, Bourque's Market will not be the small business that will be receiving my money or support moving forward. If I am unable to support alternative local business for my food purchases, I will be giving my business to Hannaford. It is a shame that a small business would get a bad reputation during this time that we're all going through and you'd think the employees would be happy to have customers spending money in the store to help save the local business, however that doesn't seem to be the case and I will be sure to inform others about this unnecessary customer service experience. read more