I ordered tables chairs and linen for a dinner party. I went to cancel the order 5 days before they…read morewere going to deliver the items. They would not refund any of the $223.27 that I had put on my credit card. On the phone they told me that they make this very clear up front that they do not refund. So, I got burned. If you plan on renting from these folks be aware that this can happen to you.

This is the second time that we rented nine 18 inch deep, 8 foot long, conference tables for a…read morewedding last year and also this year. This is our first review. The tables lined the perimeter of our pool and the perfect depth for single seating, facing the pool and each other. They were pretty rough looking but not a big deal once you have your fabric tablecloths over them. For the seating we rented 36 white, wooden chairs with padding, last year. They looked great. This year, we rented the white vinyl folding chairs and they were nice (just a little dirty) but the padded ones were a better choice, imo. The delivery and communication were smooth and no problems. We would definitely recommend this company for party rentals!

This company has excellent customer service. Friendly, on-time, communicated well. Their prices are…read moremore reasonable than any other place I have found. When they came to drop off our bounce house they offered us an upgrade at no additional cost. When they came to pick it up they noticed the kids were still enjoying it and offered to come back a little later since we were close to their building so the kids could keep having fun it it at no additional cost. I am beyond impressed. 10 out of 10 would highly recommend!

We just used this rental company for the second time. Both times, I have been extremely satisfied…read morewith their service and the products they use. The tents, tables, chairs and popcorn machines are clean and well-maintained. The employees are friendly and professional. I would highly recommend this company, and have recommended them to family and friends.

What a disappointment. We ordered a 20x20 framed white tent and the MORNING OF OUR PARTY we were…read moretold that they double booked the tent and lights. One of the employees brought over his family's 10x20 tent (it was a carport). Rather than a large frameless tent, I had a carport with 8 poles and a tan top! It looked ridiculous! We were charged $180 for the tent and 5 small tables, which was their way to "make it right". What a joke! I basically just paid off this newly purchased carport they brought me. There are other party rental options out there and I would certainly choose a different company. So sad that a local Troy company runs their business so poorly.

I've used Steve for several grad parties throughout the years and have referred him to family…read moremembers who used Great Time Party Rental as well. He's got the best rates and always comes a day or two before to set up.

My experience with this company is zero. They had the best rates on rentals and I called and left a…read moremessage to book and leave a deposit. 48 hours later called and left another message. Another 48 hours later, I called again but left no message. What's the point? The recording states we'll call you back asap. This is the 'Best customer service' as stated on their site? Someone's pants are on fire...

It was such a pleasure doing business with Lyndsey's Linen of Detroit. The owner, Ms. Carolyn…read moreCannon was very friendly, professional and so generous in sharing her expertise with me. She helped me to provide the most beautiful, and perfect wedding memory for my son and daughter-in-law. My order was prepared and ready on time so that I could present an elegant presentation at the reception hall. I highly recommend this company. It is a jewel in the community!

My mother-in-law and I are planning a birthday party for my husband at the end of August. She has…read moreused your company for multiple events and wanted to continue with you for my husband's party. She was aware that an appointment was needed, so she called and spoke with your intern. She could not remember her name, but based on the conversation that she relayed to Blair, that is who she figured she talked to. She was told that we could come on Friday at 2 PM to look around to get ideas for colors. When we arrived on Friday at 2 PM, we were greeted by Blair. For her only having been there for six weeks, she provided phenomenal service. I mean, absolutely amazing service. I was surprised to hear she had only been there for six weeks. I wish I could say the same for your manager, Crystal. Blair explained that Friday wasn't a day they normally made appointments, but she understood the mix up. My mother-in-law asked if we could just look around and Blair said she would ask the manager. She explained that since this was their pick-up/delivery day, they were short-staffed and that was why Friday wasn't ideal. Blair returned after talking to the manager and asked if wanted to make an appointment. Considering I had taken a half-day off work, I wasn't too keen on rearranging my schedule again to come back. My mother-in-law asked to speak to the manager. Blair had no problem going to get her. When Crystal walked up, my mother-in-law immediately commented that she looked like she had an attitude. And she did. Her body language was not inviting and definitely not welcoming to new customers. I understand that it's a warehouse and it is hot, but her demeanor coupled with her attire was immediately off putting. She walked up with her cell phone in hand and said the same thing that Blair had said about it not being a good day and the back not being set up for an appointment. Since my mother-in-law had been there numerous times, she said that the visual look of the warehouse wasn't a big deal and expressed that she really just wanted to get ideas for colors for tables for the event. Crystal went on to say that most of the staff was out doing set-up and as she talked about it, she went to look at her cell phone while she finished talking. I hope I don't have to explain how dismissive that was for the manager of your establishment to start scrolling on her cell phone while she's talking to two potential customers. My mother-in-law asked me if I wanted to reschedule and at that point, I told her that I did not want to spend my money at Lyndsey's Linen. I work entirely too hard for my cash and I am extremely particular about where I choose to spend it. I considered that a teachable moment and told Crystal that it wasn't so much about what she said, but about how she said it. I shared that looking at her cell phone while finishing her sentence was dismissive. She went on to say that she had an event with 300 people that was in the process of being set up and that was why she looked at her phone. While I understand her desire to take care of that, the 300 person event was not my event. And I hope that she is that attentive to my event if it came around, an additional thirty seconds to be present in our conversation would have gone a long way and would not have affected the 300 person event. This is what I said to her. Crystal's response was to say that either we were going to look around or not and she turned to leave. I should clarify and say that she didn't even finish the sentence before she turned to leave, but said it as she was walking away so most of the sentence was stated with her back to us. I can understand being busy and being frustrated by other events or logistics or staffing, ultimately, that isn't the problem of the potential customer. As someone who has never encountered your business, my first impression is one that isn't great. I believe in teachable moments. That is why I said something to Crystal about the delivery. Had she packaged her statement better, I would have considered making an appointment. I didn't even get to find out what times appointments were available to see if there was a day and time that worked with my schedule. I didn't even want to know after how Crystal responded with, "you can either look or not; it's up to you." I do want to also say that Blair did an excellent job at trying to smooth things over. She could tell that Crystal was not providing service. I can't even say good service, because we didn't get any type of service from her. Crystal's tenure with your company is a moot point. Whether it's been months or years, she should know better. Blair has been there six weeks and she interacted with the utmost professionalism. I hope that you can take my experience and use it as a teachable moment so that it doesn't happen to another customer.

Great service on time dependable this is my second time using their service very happy with.read more

Stay very far away from these ppl, they are very ghetto and unprofessional specifically the…read moredelivery people. They yell and talk to they customers any type of way. They are not courteous to their customers at all.

We have used this company for 3 grad parties in different years, and never had an issue. The crews…read morehave been helpful, made sure we were happy with placement before securing, and everything arrived as ordered. We plan on using them for all of our kids grad parties, and any other future party rental needs.

Contacted them through their website May 30th, realized on June 9th that they hadn't gotten back to…read moreme, so I called and talked to someone, who said they had not received the order, but placed it right then on the phone. She said she'd send me a confirmation email and an email with a link to place a deposit. By June 13th I had not gotten either email, so I called, only to find out they no longer had the stuff I needed available for the day I needed. Now I have to scramble to find someone who does.

So great! I was trying to figure out what to do with the linens for my wedding (buying is cheaper…read morethan renting but colors are limited and then I'm stuck with them / my table rental place had some to rent but they were expensive and also limited in colors) when I came across the "Linen Hero" website in my searches. I was so excited because they had cheaper prices than anywhere else and a wide variety of colors to choose from. I was hoping to do something more than a white table cloth so I was excited at the possibilities they offered. Plus, since it was a rental, I wouldn't be saddled with laundering everything myself after then storing a couple dozen large tablecloths that I'd never use again. Best of both worlds! I was hemming and hawing between a few colors and saw that they had a showroom in Madison Heights so I figured I'd stop by when I was in the area next to see how they matched up to the online photos. I stopped by and sadly saw a sign on the door that said "by appointment only" but I figured since I was just looking at a color I might be able to just take a peek. The woman who greeted me, Devonna, was amazing right off the bat. She was already with a group but said that I was welcome to take a look then gave me her card to schedule an appointment later if I wanted to discuss more. We chatted a bit and she was so friendly and helpful that I decided right then and there that I would book an appointment to come back and work with her a bit more in depth. The shop itself isn't huge but it's nicely organized by color and they have a wide variety of textures, shades, and styles to choose from. They also vary in price point too from the lowest (a basic solid polyester which is what I was looking at) to more pricey (textured roses and patterns). They also carry other items to make your tables as fancy as you'd like (chargers, overlays, brooches) plus napkins and chair sashes/pads/covers. And the staff is there to help you put something really lovely together (hence the appointment requirement). Life got a bit busy so it was a few weeks after when I emailed her but she remembered me and what I needed right away. We booked a time for me to come in and I stopped by. Again, SO helpful! I was having second thoughts on what I had decided so I asked her for her expert opinion based on our centerpieces/flowers/decor and what I wanted to do with the tables and she gave me her opinion ("I like colors!") which is was what I was leaning towards as well. I was just nervous that it would all look too monochromatic with my flowers and such. She said, "I hate to have you come back in again but what if you came back with a mock up of your centerpieces and we could set a table to see if you like them?" I actually didn't mind returning since i'm in the area so often for meetings and such so I told her that would be a great idea. Just to be safe, though, she put in an order for the linens I was thinking of using since they were running low on them for my date. That way if I decided to use them I'd already have them and if I decided to go with something more neutral it'd be easy to secure those (since they have an abundance of white and ivory). I put my deposit down and left feeling so great about the whole experience. I go back next week for this "dry run" of sorts so I haven't 100% nailed down the order and of course I haven't had my wedding yet to comment on the delivery process but I will update this when I do. For the time being though, I couldn't be more happy and secure re: my choice to use them. And I can't wait to see what everything looks like all put together!

One word: Amazing. Chair covers and linens supplied the chair covers and linens (duh!) for my…read morewedding in Ann Arbor and did such a wonderful job. Every person who works there is so friendly and helpful. I had 2 meetings with them and went through samples with them and the whole staff was helpful in giving their opinions. They coordinated with the venue (University of Michigan Union) and I had to do no work other than write the check. I would recommend them in an instant for any work you need done!