Update:
06/12/18 - In response to owners comment.
BAR case closed because Boulevard Auto refused to admit at fault and I was advised by investigator to proceed to settle in court. See you in court and the judge will decide.
Update:
05/19/18
This post is in respond to Fahad's comments. First of all please do not twist the facts and fabricate the incident to make yourself the victim. When I first walked in to the shop calmly you were the first person I talked to. No other employees were around, so you did not help diffuse any situation. I calmly explained to you what had happen. Yes, I did took it to another shop for a service but only to find out that the previous mechanic had stripped the oil pan causing the oil leak. You guys were the last to perform the oil change prior to the leak. So, please tell me how can the mechanic had caused the leak when there was already a leak to begin with. I showed you the bolt with the stripped metal pieces still on it, yet you can still pushed the blame on someone else. You wanted to charge me more money to diagnose an issue to confirm if you caused the issue. It doesn't make any sense. Yes, I was upset but only when you gave me the run around saying that you will look at it then refused to when I came back to drop off the car. At this point, I realized that you have no intentions to correct the issue. Interestingly enough, I like to know what verbal threats I made, Fahad. I have no recollection, please share.
To readers:
I already expected a response like this from Fahad. This is how he response to all his customers that wrote a negative review. I can't speak for others, but he just confirmed that he will fabricate/ twist the facts just to cover their mistakes. Please read the negative reviews and not just all the good ones and decipher for yourself. I personally experienced it and do not wish anyone to go through the same aggravation and grief that I did with this business. I personally do not recommend this business to anyone and had share my experiences. So go at your own risk.
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Worst expericence! Minus stars if possible. Brought my car here for oil changes at least for the past 3 times. They do not have the best prices but was in a convenient location. The last time I brought it in for an oil change, took the car home and notice drips of oil dripped on my driveway. It was very minor, a couple drips overnight or sometimes none. The car was due for another service today so I took it to another shop out of convenience because I was in the area. I mentioned the problem to the mechanic to see if he can find the issue. The mechanic found that the threading on the oil pan was stripped. He even showed me the bolt with the stripped metal on the thread. I took my car back to Boulevard Auto after requesting them to fix the issue. Fahad completely flat out denied all of the wrong doing or mistakes and put the blame on the last mechanic that worked on the car. First of all the problem existed prior of me taking the car in, and Boulevard Auto was the last ones that perform the oil change. It was pretty obvious who was at fault. It was very unprofessional of him push the fault on someone else rather than trying to resolve the issue. So, in order for them to look at the car to see if they were at fault I will need to sign a document saying something like this along the line " if diagnostic shows that cause of oil leak is not due to the oil pan stripped I will have to pay $110.00 and whatever it cost repair." This is ridiculous almost laughable. It was extortion. It was evident that the threads was stripped on the oil pan from the bolt. If I was to sign that document, I would be under his mercy to tell me regardless of what they tell me I will have to pay more money. I've lost complete trust on them working on the car again so there was no way I will be signing anything. This will not be the last of it.
Also, the funny thing was Fahad's father happened to be around and jumped into the conversation and when things got turned around, he stepped in front of me and scolded " We refused your service!" " Get out." This was very unprofessional and borderline harassment. This is professional establishment, don't make it a family affair. After all I was only coming back to resolve this bad service you provided. After this incident, I ended reading all the bad reviews left here. I noticed all response from Fahad wrote was either pushing the blame back to the customer or denies any fault. No ownership or liability on any of their wrong doing. I do not recommend this shop to anyone. Come at your own risk. read more
