I needed a cab to transfer from Glasgow airport to Edinburgh Old Town for my husband. I ordered…read morethis cab, after checking reviews. However, upon landing my husband's cellphone failed and no one knew where he was for 2hrs after the flight landed. Stephen at Braehead kept in touch with me, as they also couldn't contact my husband about his ride. I was anxious, and panicked. It helped to be in contact with someone, anyone -- in Glasgow. And, these guys were patient. Thanks for not canceling the ride. When I finally heard from my husband and got him the info to meet his ride at Point B at the airport, I was so relieved. THE BEST THING (!!!) - Stephen emailed me again - and told me that the driver had my husband, and they were on their way. NOW WHO DOES THAT? Their order was filled, the communication was done... and yet, Stephen went the extra mile and confirmed that everything was alright. THANK YOU, STEPHEN. Brian, the driver ! Thanks for a kind and awesome ride into Edinburgh. These guys are fantastic.... and as a Canadian who appreciates quality customer service... and genuine kindness -- THANKS SO MUCH! Love, The Canadians

Horrible! The taxi driver dropped my neighbour off at 4:50am…read moreapparently he was on the phone with his hands-free speaking system in FULL VOLUME, with the door open. Thank you for waking us and our 7 months old baby up, we love sleepless nights. I've asked my neighbour in the morning what happened and apparently they wanted to charge him with 10% extra for card payments and was then on the phone to the company which the whole street could here. I mean, why would you think that people want to sleep at 5am?! Definitely not a taxi recommended for quiet residential areas! And thank you for a sleepless night.

These taxis have been a lifesaver for me. I shall, embarrassingly, expand on the story…read more... It was a cold, winter's night around about half past three. In the morning. I was a lonely, innocent girl stranded in a far, far away land. Still, where exactly this land was, remains to be confirmed... Said, young, lonely girl was not feeling too bright. It's thought that somewhere along the way from getting wined and dined she had been attacked in the form of tequila and Jager bombs. As awful as this was, the story gets worse - intake of breath please. I WOKE UP in a strange land, jumped off of a moving bus (once it had stopped moving) and fell upon the kindness of a Great Western Taxi driver. A tiny fortune later (for this land was further away than you could image), I was tucked up in bed hiding my face in shame. The moral of the story is: do not drink that much and do not fall asleep on the night bus home. However, IF you do, you'd better hope one of these beauties happens to be passing by and rescue you.

Lewis' recount is pretty accurate…read more If you're in the west end, and travelling further west or into town, they're great. Friendly, quick, and efficient. If you're in the city centre and are looking to be picked up, however, they're not quite so excellent. When it's busy, in particular, they can leave you hanging for quite some time. Be prepared to call back at regular intervals to make sure they've sent a car for you, and suck it up! A friend of mine has this problem pretty often and has been stuck in the cold waiting for an hour and a half at times. Once I was with her - and once was enough for me! Overall, a good service in the local area. Further afield and when it's busy, though, altogether less dependable.

The service is dreadful. Ordered a taxi from them on multiple occasions and had to wait 2.5 hours…read moreeach time. When rang to chase up we were just told they've put the call out and nobody had taken it. Clearly a poorly managed service.

Good value, fast service! taxis always come fast and drivers are normally friendly…read more offer a touchtone ordering service from home telephone, and a ringback when taxi arrives.

If you need a taxi to get you from a to b on time, don't bother…read more Crap automated service followed by taxis so late as to be literally pointless.

The automated phone service is 10 worst than trying to get an appointment with your GP on Christmas…read moreDay. My advice....walk it!

Booked car with them about two weeks ago to go to Buchanan Street Bus Station called the day before…read moreI was due to travel Booked for 1-15am on Thursday morning 19th September They confirmed booked and said taxi would be there. Waited for taxi and then when I phoned they said they had no taxi in the area bearing in mind the confirmed my booking the previous day Managed eventually to get another taxi service and only managed to get my bus to Edinburgh Airport by a couple of minutes either that or I would have missed my holiday Not a very reliable company Don't wish to give them any stars

I had a car booked yesterday for the airport today at 6:45 and they did not turn up. I manage…read morefinally to get a Taxi and I called them back for compensation for 30 Pounds and they said this is not how they works! Hope they will pay me for this in one week or I will have to make Sn official complaint 07955013633

Firstly the attitude of the call staff is despicable! You wouldn't speak to ppl in the street like…read morethat so don't do it over a phone! Don't forget the customers pay your wages which keeps you in a call centre job! The app is useless, they don't accept your booking until the time you have requested the cab for meaning it's never on time! It's now £4.90 just to open the door of the cab, prices are shocking a taxi is now a luxury! Also customers are not phsycic, we don't know you are *busy* (hopefully not for long) and they just shout down the phone and hang up & don't even let you speak! Rude, unprofessional and extortionate! Somebody please jump on this opportunity and start another cab company, I promise your business will be booming!

I find it hard to even give this business 1 star. Very unreliable…read more asked for a taxi this morning to go to Glasgow. apparently 5 cars accepted the job then immediately cancelled. says a lot when I eventually had to go by train. was very late but got there. too busy just now to check if I have been charged. will continue review when I have a look. Abysmal describes this company and service. do not use.

Last night I booked a taxi with this company, I have used them before without any problems. I'm…read moreregistered blind and have a guide dog. The taxi arrived and the driver refused to carry my guide dog. When booking the company were made fully aware of the my dog travelling with me. They left stranded and thankfully Glasgow TOA came to the rescue. I will ensure all of my friends and family are made aware of this and will ensure that everyone in the Guide Dog Association avoids using this company. I have also informed the taxi enforcement unit about the driver as he has broken the law.