I am very disappointed in the outcome with KPTSM and I will explain. First, the people are top…read morenotch. Louis is a fantastic Physical Therapist that listens to his patients, and has truly helped me begin to improve my condition. For that, I am very thankful. The office staff- also very nice, helpful and return calls quickly. So, where is my frustration? Policies. It is 2021. The policy of missing too many appointments = you are not a patient anymore is absolutely archaic. People have lives, things happen, sometimes unexpectedly. I will admit I have missed 4 appointments where I called about 2 of them usually without 24 hours Notice, but as soon as I knew I could not make it. As someone who suffered a severe work injury I have been unable to drive for over a year. I have to rely on others to hopefully show up and bring me from Rindge to Keene. Sometimes, without notice that does not work out. That's has always been the case except for one other appointment I had to miss because I found out I was exposed to and tested positive for COVID. it was the day before an appointment, but it is what it is. I understand that by not showing up for an appointment I took up time that could have been used for another patient. However it is also assumed that more importantly I cost your business money by not being there. I called today to verify an appointment and was simply told I am no longer a patient there. I can't think of any other industry where It is acceptable to tell a customer that there business is no longer needed. If I ever told one of my customers that I was no longer going to serve them because they missed an appointment or didn't do what we had planned, I would lose that customer for life, AND risk negative feedback. In an effort to apologize and makeup for missing my appointments I did in fact offer to immediately pay in full on cash for the sessions I missed, but was denied. I really hope this review takes into account my honest feedback. This is a silly un necessary policy. I hope you consider simply charging patients for missed appointments going forward. Because the ones that DO value your services will pay up and keep coming back, and the ones that don't won't return anyway. My offer is still open to pay for those sessions if I can be reinstated, but if not I will not in good faith recommend this establishment as I will now need to seek out another practice and will probably sacrifice the level of care and essentially have to start from "square one"

From the owner: Keene Physical Therapy in Sports Medicine (KPTSM) is an outpatient physical therapy clinic…read moreproviding rehabilitation services for all your needs including musculo-skeletal injuries sustained from repetitive injuries, trauma, surgery, sports, work related activities, and degenerative processes just to name a few.

5 star service. Fast response times, and ultimately they get to the root of the problem and get me…read moremoving again. Highly recommended.

From the owner: Green Light Physical Therapy is a fully mobile, outpatient physical therapy clinic. We travel to…read moreyou to provide you with all your physical therapy treatments. We specialize in functional movement restoration, injury recovery and prevention, pain management, and balance training. You are the integral piece in your Physical Therapy plan of care, and we pride ourselves in collaborating with you from the first evaluation to your discharge to ensure we meet your goals and maximize your success. Give us a call to see how we can help you live your Green Light life.

Everything Nurse never gets back after a phone call…read moreJust given another pill after 10 minute office visit I never see a DOCTOR,only nurses that state they have a masters degree so they know as much as a Doctor I am totally disgusted with the degree of service! $$$$ is all that's important

I have had very positive experiences with the orthopedic department and other departments connected…read moreto their services, PT, MRI, lab and having a brace fitted. Have gotten timely appointments, returned phone calls and overall care. Am from W MA and there are weeks of waiting to get an appointment even if you are in pain and can find a Dr who is taking new patients. That has not been the case doe me at this facility.

Appointment/ reservation time saves time Skilled providers…read more Ease of location Kind receptionists Very convenient Ortho care

Extremely rude staff. I went in an hour before closing for a popcorn kernel stuck in my throat…read more They did absolutely nothing the doctor was extremely rude not addressing me only talking to my boyfriend when I am 20 myself. Then she stuck a stick in my throat which is normal but after she did it hurt and felt way more uncomfortable than it did before. She then said I can't do anything but good luck and I got charged $400. I don't recommend them at all extremely rude staff