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    Boudreau Physical Therapy

    5.0 (1 review)
    Closed 8:00 am - 12:00 pm

    Services - Boudreau Physical Therapy

    Physical therapy

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    1 year ago

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    Keene Physical Therapy & Sports Medicine

    Keene Physical Therapy & Sports Medicine

    1.0(1 review)
    1.2 mi

    I am very disappointed in the outcome with KPTSM and I will explain. First, the people are top…read morenotch. Louis is a fantastic Physical Therapist that listens to his patients, and has truly helped me begin to improve my condition. For that, I am very thankful. The office staff- also very nice, helpful and return calls quickly. So, where is my frustration? Policies. It is 2021. The policy of missing too many appointments = you are not a patient anymore is absolutely archaic. People have lives, things happen, sometimes unexpectedly. I will admit I have missed 4 appointments where I called about 2 of them usually without 24 hours Notice, but as soon as I knew I could not make it. As someone who suffered a severe work injury I have been unable to drive for over a year. I have to rely on others to hopefully show up and bring me from Rindge to Keene. Sometimes, without notice that does not work out. That's has always been the case except for one other appointment I had to miss because I found out I was exposed to and tested positive for COVID. it was the day before an appointment, but it is what it is. I understand that by not showing up for an appointment I took up time that could have been used for another patient. However it is also assumed that more importantly I cost your business money by not being there. I called today to verify an appointment and was simply told I am no longer a patient there. I can't think of any other industry where It is acceptable to tell a customer that there business is no longer needed. If I ever told one of my customers that I was no longer going to serve them because they missed an appointment or didn't do what we had planned, I would lose that customer for life, AND risk negative feedback. In an effort to apologize and makeup for missing my appointments I did in fact offer to immediately pay in full on cash for the sessions I missed, but was denied. I really hope this review takes into account my honest feedback. This is a silly un necessary policy. I hope you consider simply charging patients for missed appointments going forward. Because the ones that DO value your services will pay up and keep coming back, and the ones that don't won't return anyway. My offer is still open to pay for those sessions if I can be reinstated, but if not I will not in good faith recommend this establishment as I will now need to seek out another practice and will probably sacrifice the level of care and essentially have to start from "square one"

    From the owner: Keene Physical Therapy in Sports Medicine (KPTSM) is an outpatient physical therapy clinic…read moreproviding rehabilitation services for all your needs including musculo-skeletal injuries sustained from repetitive injuries, trauma, surgery, sports, work related activities, and degenerative processes just to name a few.

    Boudreau Physical Therapy - physicaltherapy - Updated May 2026

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