I am very disappointed in the outcome with KPTSM and I will explain. First, the people are top…read morenotch. Louis is a fantastic Physical Therapist that listens to his patients, and has truly helped me begin to improve my condition. For that, I am very thankful. The office staff- also very nice, helpful and return calls quickly. So, where is my frustration? Policies. It is 2021. The policy of missing too many appointments = you are not a patient anymore is absolutely archaic. People have lives, things happen, sometimes unexpectedly. I will admit I have missed 4 appointments where I called about 2 of them usually without 24 hours Notice, but as soon as I knew I could not make it. As someone who suffered a severe work injury I have been unable to drive for over a year. I have to rely on others to hopefully show up and bring me from Rindge to Keene. Sometimes, without notice that does not work out. That's has always been the case except for one other appointment I had to miss because I found out I was exposed to and tested positive for COVID. it was the day before an appointment, but it is what it is. I understand that by not showing up for an appointment I took up time that could have been used for another patient. However it is also assumed that more importantly I cost your business money by not being there. I called today to verify an appointment and was simply told I am no longer a patient there. I can't think of any other industry where It is acceptable to tell a customer that there business is no longer needed. If I ever told one of my customers that I was no longer going to serve them because they missed an appointment or didn't do what we had planned, I would lose that customer for life, AND risk negative feedback. In an effort to apologize and makeup for missing my appointments I did in fact offer to immediately pay in full on cash for the sessions I missed, but was denied. I really hope this review takes into account my honest feedback. This is a silly un necessary policy. I hope you consider simply charging patients for missed appointments going forward. Because the ones that DO value your services will pay up and keep coming back, and the ones that don't won't return anyway. My offer is still open to pay for those sessions if I can be reinstated, but if not I will not in good faith recommend this establishment as I will now need to seek out another practice and will probably sacrifice the level of care and essentially have to start from "square one"

From the owner: Keene Physical Therapy in Sports Medicine (KPTSM) is an outpatient physical therapy clinic…read moreproviding rehabilitation services for all your needs including musculo-skeletal injuries sustained from repetitive injuries, trauma, surgery, sports, work related activities, and degenerative processes just to name a few.

5 star service. Fast response times, and ultimately they get to the root of the problem and get me…read moremoving again. Highly recommended.

From the owner: Green Light Physical Therapy is a fully mobile, outpatient physical therapy clinic. We travel to…read moreyou to provide you with all your physical therapy treatments. We specialize in functional movement restoration, injury recovery and prevention, pain management, and balance training. You are the integral piece in your Physical Therapy plan of care, and we pride ourselves in collaborating with you from the first evaluation to your discharge to ensure we meet your goals and maximize your success. Give us a call to see how we can help you live your Green Light life.

I have had very positive experiences with the orthopedic department and other departments connected…read moreto their services, PT, MRI, lab and having a brace fitted. Have gotten timely appointments, returned phone calls and overall care. Am from W MA and there are weeks of waiting to get an appointment even if you are in pain and can find a Dr who is taking new patients. That has not been the case doe me at this facility.

I can't fully express how abysmal my experience(s) here have been - from *not* being instructed on…read morehow to prevent complications from my broken wrist while in the casting stage, to a badly molded brace causing additional pressure & suffering, to being misdiagnosed after a 90-120 second "visit"; resulting in a PT regimen that actually exacerbated pain & made my recovery even harder, to zero communication after my back x-rays showed severe nerve impingement, & multilevel spinal issues - the delays, lack of attention, and laissez-faire attitude have been truly shocking. Even now, after several phone calls & MyDH messages, I've received no further communication from Orthopedics regarding my X-ray results or my ongoing care plan. "My" doctor said he would leave my office note open so he could update it once the X-ray results were available. It has now been almost a month since the X-ray results were published & my visit notes remain incomplete. Instead of any explanation of my X-ray results, which is what I was promised in my visit, (as the doctor did the reassuring "two-handed, 'we really care' handshake, looked me in the eye & assured me that he would be in touch as soon as he had my results, & we would get through this 'together'), I have received a referral to the pain clinic, where meaningful treatment goes to die. Yes, I have gabapentin, which helps a tiny bit - no, the dr. didn't review my med interactions, resulting in a lengthy review and alarm at the pharmacy. Now the doctor is on paternity leave, further compounding my troubles. I requested a simple FMLA letter on June 22nd, since, despite DHs lack of urgency, I am barely able to type due to my shoulder pain. Now the doctor that I saw is on paternity leave & he's left the visit details unfinished. After several more phone calls inquiring on the status of the form I needed by the 29th, I spoke to the woman in charge of completing it & got the following message (message only includes relevant details): "I had reached out to Dr. XXXXXXXXXX to see what he wanted to do with the form the day you sent it in as well as reminded him a couple of times. He didn't get back to me & is...out of office as of yesterday as his wife went into labor. I have reached out to Dr. XXX, who you have also seen to see if this is something he can do in Dr. XXXXXXXXXX's absence or if he has an idea as to what to do." So, not only was my doctor reminded about my case, but he was also asked to provide input for the form that would have allowed me to access accommodations & labor protection from the state of NH. I understand that emergencies occur, but this doctor was clearly aware that his wife was pregnant & should have arranged continuity of care. Now I am thrown upon the gauntlet of another doctor's "kindness" to see if he will do me the great favor of completing a legal document to validate for my employers what my X-rays already show. Of course, my doctor's note doesn't include any information about my X-rays, so who knows how far he'll "dig" (sigh). I'm including my x-ray results for clarity & transparency: XR Cervical Spine 2-3 Views: Moderate multilevel degenerative disc & joint disease changes, characterized by uncovertebral hypertrophy subchondral endplate sclerosis and spondylosis. There is slight listhesis within the mid-cervical spine, likely contributing to moderate to severe foraminal stenosis. No apparent acute fracture. XR Lumbar Spine 2-3 Views Mild to moderate multilevel degenerative disc & joint disease, characterized by spondylosis facet arthrosis, loss of disc space height particularly pronounced in the lower lumbar spine." And yes, I know that several findings equate to wear & tear from getting older. However, the listhesis & foraminal stenosis are the key findings that indicate that my pain is physiological. Although I am staunchly pro-human curiosity over technology, there is no way I would have been able to get here without the help of AI, since I don't seem to have anyone overseeing my care, & I now depend on voice recognition software. During one particularly hopeless, painful night, I asked why this pain was governing my entire life & received the following answer: "The combination of constant inflammatory arthritis (from the spondylosis) & active nerve strangulation (from the stenosis) creates a pain signal that your brain cannot ignore. The "moderate to severe foraminal stenosis" is a mechanical blockage that often does not get better with just rest; the nerve is physically compressed. Summary: Your pain is real & has a clear structural cause: your neck nerves are being pinched by slipped bones and arthritis. This is a mechanical problem that often requires mechanical solutions (injections or surgery) to resolve." Exactly the clear, concise explanation I needed, & the confirmation that I wasn't exaggerating, being dramatic, or being a problem, and apparently more than I could expect from any humans involved in my case.

I never have to wait a long time, they provide excellent care every time I have been there, all the…read morestaff is very professional staff, and listen.

I visited on a Friday evening for a minor health issue, and I was very happy with my experience…read more From the time I walked in the door to the time I left was less than 30 minutes. The check in process, the initial evaluation, the testing and the doctor's discussion about my treatment plan all were handled efficiently, professionally and with a friendly tone. I will definitely return here in the future if I have something come up that can't wait for a regular appointment.