Never in my wildest dreams would I picture myself writing a glowing review for a car dealership…read more Hate to say it but it's no ones favorite task to deal with dealerships... however, Hall's was great. I had a really pleasant, and speedy experience in leasing my new car recently. This process can be really stressful - luckily my mom is a pro in this department and took off a lot of the load for me. She was actually first in search of a new car and then pulled me on board, as she knew I was in the market as well. Once I realized the vehicle I wanted, down to the details, there was no changing my mind. Black 2021 Tiguan R-Line with black rims, please! There's actually a nation-wide car shortage (parts, etc) lately so I was really excited to hear they had "my car" available at this location. The manager, Nick, was so helpful and not at all pushy. He and the very lovely salesperson we worked with - Marlene - were available to answer all and any questions, even after hours. It was as simple as exchanging text messages with them and also hoping on the phone for some explanation and payment breakdown in detail. Negotiating wasn't a hassle and no one we interacted with was combative or forceful. If I'm honest, I know very little about cars and it's truly the worst to be made to feel dumb and inarticulate (as I have in past experiences), so I was very pleased that wasn't the case again this time. When it came time to sign off on paperwork and pick up the VW, everything was seamless. Marlene was so sweet and walked me through all of the car's bells and whistles and then passed me off to a member of the account/finance team to get all of that sorted. Again, someone friendly and willing to thoroughly break everything down. I left in my shiny new car, and I love her! I'll no doubt be returning for some tune ups over my lease period, and look forward to working with this team again in the future.

I was pleased with the service I've received here; albeit, at times, rather slow. I've a newly…read morepurchased EV and Hall had, at the time, only one certified technician that was able to work on this kind of vehicle. I needed to have some recall work done and the whole process took about 6 days. I'm unsure why it took that long but it did have something to do with just having one technician. I'm told there was another in process so I'm hoping this changes. Overall, when I purchased the vehicle, the sales person was great and the process, while lengthy, was taken care of quite well.

We recently signed on for our 2nd Mazda lease. So happy with service and all around attention to…read moreour car for all these years. Steve Favill has been our go to guy with both our leases (he's also given great service to other's we've sent there.) Theresa Campbell in the Service Department has been so attentive and alway ready to attend. My wife and I have felt so fortunate to have had them in our life. Brad and Margaret Radcliffe.

Don't bring your car here to be fixed unless you have another vehicle to drive. They have you bring…read moreit in and then tell you they don't know when they will look at it. Then proceeded to tell us once it is looked at, it could take a while for it to get fixed. On top of that (if it's covered under the warranty) they have to wait for the warranty company to pay for it to give it to you or you can pay out of pocket and have the warranty company pay you a check later. They also don't have any rental cars for you and your warranty won't get you a rental until you have it at least looked at and if the repair is covered by the warranty. We even asked if they had something that we could rent out of pocket and they said they didn't. The whole situation was honestly exhausting. So unless you would like a huge hassle for a fix. Just bring it somewhere else!

I have worked with Bob Hill on multiple car purchases. My initial SUV purchase was a so-so…read moreexperience. My most recent purchase was very good. Bob is the consummate sales professional. The finance person is OK. They Need to simplify the finance process. My next car, I'll just pay cash and skip the finance scenario. I highly recommend and will return.

A dealer of lies and deception. Tried to talk to them about a truck they had, they immediately shut…read moreme down. Wanted me to come in. I live 12 hours away so that's not possible. If they aren't willing give me some sort of promise ahead of time it's not worth the trip. I continued my search, a week or so later they emailed me about "limited availability to see the truck". That's a sign of desperation. When I explained to them that I'm 12 hours xxx and can't just "come in" the truck 'magically sold'. Time wasters

I had a good experience working with a manager to sell my car. It turned out great. I recommend.read more

They are no better than the 'Sleazy" car salesmen you profess to be better than. Just had THE worst…read moreexperience ever at your location. I will NEVER be back and make sure and tell all my friends what a POS outfit you're running over there. You purposely send quotes you have no intension of keeping just to get customers in the door. You should be ashamed of yourselves! I held up my end of the bargain only to be lowballed and then fed a bunch of BS and then when called out on it all management could say was "we're sorry we're not the buyers" WELL WHO THE HELL IS GIVING THE QUOTES THEN? What a POS process you have. DO BETTER CARMAX! I will make sure and leave as many reviews regarding my experience as humanely possible. Sincerely, Scott

This was my first time here, and I was pleasantly surprised by how friendly, professional, and…read moreefficient the staff were. I'm so glad I came here and thank you Brian so much for helping me buy the car I really liked , and the gifts he gave me too!

The service department is comical. Anytime I get Jon when I call, I cringe. How does someone like…read morethat even have a job as a service manager. He sounds like he is higher than a kite when I talk to him. I have been having issues with maintenance codes showing up, and not clearing out when I have just serviced my Acura. He told me (over the phone) that there's nothing wrong and that's its just reminding me I will need an oil change in 8,000 miles. I just got one done! It makes absolutely zero sense. Acura Brookfield you are losing out on money with this guy.

What an exceptional team! Jeff, Jeremy and Larry made buying our new Porsches a seamless and…read moresatisfying experience. Very trustworthy organisation for sure!!

We are longtime customers of Porsche Waukesha. Their service is absolutely top notch! We've…read morebought 7 cars from these guys and that should say something. Everything is awesome! :-)

I made an online appointment to have an oil change here this past weekend. I love the fact their…read moreservice hours on Saturdays is as early as 7:00 am. Caleb was the one who assisted me with the oil change. I thought my service agreement included 3 free oil changes and tire rotation, but I read my service agreement incorrectly and was informed that it didn't include tire rotation. However, Caleb did honor a 1 time courtesy for this which was greatly appreciated. Because I was the first one there it took about an hour. During the time I waited I enjoyed the free complimentary snacks and free coffee. I received a text of a video of everything they went over with my car and Caleb explained everything as well. I plan on coming back for my next oil change, thanks Caleb!

I had a great experience working with Lea at Russ Darrow Kia of Waukesha. She was extremely…read moreprofessional, quick to respond, and truly went above and beyond to help me get the best deal possible. Lea made the entire process smooth and stress-free, answered all of my questions promptly, and never made me feel pressured. I really appreciated her dedication and efficiency. Highly recommend asking for Lea if you're looking for a great car-buying experience!

We have been buying cars from the Enterprise system for almost 20 years...and have found it to be…read morethe absolute best for purchasing vehicles. We are about the easiest sale any dealership could make, as we always know what we want (Toyota), and what to expect. However, this dealership exceeded our expectations (which were good when we came through the door already). Chris Eckart was professional but friendly, easy going but timely, prompt but very flexible. All of the team was attentive to our needs, from management down and almost clairvoyant whenever we encountered additional requirements for the purchase. Management and finance was handled with grace and style. Some of the "Best" explanations regarding warranty and purchase requirements were given by the group. It may be awhile before we go back, because the cars are that good. However, we'll be back!

We had been shopping for a used mid-sized SUV type vehicle and, at the time, not knowing exactly…read morewhich make/model we wanted, were basically exploring and decided to stop into Enterprise Car Sales, based on a friend's good experience there. Once there, we were met by Acct. Exec. Sarah DePover. She showed us two cars she thought we might like and was very informative about each of the vehicles. She then encouraged us to take test drives of each, which we did. There are not a lot of used cars to chose from at this location, but Enterprise has stores all around the country and for a fee, one can have a vehicle shipped/driven in. We also became aware that one can basically "shop" for all Enterprise used cars on sale by way of their website, which will show all the vehicles they have for sale around the country. We accessed and perused the website after visiting the car lot and found the website very user friendly. We honestly can't say enough about how professional and knowledgeable Sarah was. She knows a lot about cars and is a true ambassador and asset for Enterprise, but it is her service oriented, upbeat, personable demeanor that makes us wish we could have found and bought our "dream car" from her.

I had a fantastic experience buying my Porsche from Maria. I have never bought a car from across…read morethe country but she made it a seem less process. Maria was respectful of my time and was not pushy. She was quick to respond to all my questions. I would highly recommend Maria and this dealership.

We made a appointment last week and rented a car for the repair and were turned away by the…read moremechanic so if you have a Porsche drive to Phoenix instead because they don't do anything but tire rotation.

This review is for purchasing a new vehicle (4 runner 2024) from David Bridges (sales)…read more I looked at vehicles at other dealers. Found one however, the process at the other dealer was becoming complicated and difficult to accomplish in the amt of time that I had available. From the time that I walked into Napelton, David greeted me and was willing to help. It helped I knew what vehicle I wanted however, he was able to locate all like vehicles in a short amount of time. He didn't ask me the usual questions prolonging the process, he let me tell him all of the features I wanted and a few that I just did not such as color or extras that the dealer adds at times. I had a price that I was most likely expecting to pay and asked if they 1. had a vehicle and 2. Are they able to match the price I was going to buy at the other dealer. David was pleasant, personable and in my opinion appeared to be quite transparent and honest. He was able to locate 2 vehicles that were comparable and one that I wanted. Next... the reason for the 4 stars maybe 3.5 is the PROCESS. The sales person even though you may have purchased 50 cars in your lifetime, must take their/your numbers to the (boss)? This is ok however, this is where it became time consuming. It was Yes I think we can do that, yes we have that, yes is this the one. so on and so on of yes's. The "boss" for lack of better words then has this sales person go back in forth a number of times that is just relentless. Mind you I have a paper in my hand with the vehicle I want and the price another dealer had given me with a contract in hand honestly. this went on for quite some time with me deciding to leave and think about things such as going to another dealer. David, thank goodness, was more patient than I was and actually was able to keep me informed every step of the way. He was very reasonable and understanding. After a few more times of this, the "boss" began to talk to me about said vehicle and price. they wanted $1000 more but I just didn't feel comfortable with that since again, I had already done the homework at the other dealership. After about 4 hours --- no exaggeration, the "boss" agreed to what they seemed to have in the beginning and I bought the vehicle. It was a painless process with David and it was easy to find a vehicle and David was very attentive and knowledgeable. If he didn't know it, he did the research and found out. ---that's great! instead of guessing and giving false statements. I bought it! I loved the vehicle! I would recommend David B. One of the best sales people I have dealt with and would go to him again. Advice: Do the homework prior. Have an idea. Be direct on the possibilities you want to consider and David will find it for you! As for the process.... this is old school and unnecessary. It's designed to tire you out, wear you down and they continue with this process which is ridiculous. My last suggestion is... Do not make an appt. Go in on your time. AND.... go in an hour before they close so they can't keep you for 4 to 6 hours. If you have a trade, make sure you keep your keys to your vehicle. If they evaluate it, get your keys back immediately after. They like to hang on to your keys during the process until you realize you may leave and realize they still have your keys! Hope this is helpful and Thank you, David Bridges. Really. Much thanks.

Believe the reviews because they don't lie. This place is scummy and manipulative and my family has…read moregiven them more than enough chances to do right and provide acceptable customer service, but it seems this particular location is must more interested in scamming their customers out of LARGE amounts of money without ever prioritizing the wellbeing of their vehicles or even the safety of their customers. For my own car, I took it in for a simple oil change and immediately upon leaving, noticed that my car was making horrific grinding noises anytime I backed up. I followed up with the dealership, where they claimed they had identified the issue but never actually fixed it. Shortly after, my check engine light went on, for which I once again tried to seek help from this Toyota location, only for their service rep Taven to repeatedly dismiss my concerns, place the blame on his coworkers for failing to properly document what they had done, and make excuses for why he had been unable to communicate to me what had to be fixed. He repeatedly implied that the paperwork I had been provided did not accurately reflect what services had been rendered on my vehicle, but that it was somehow not his fault. They charged me thousands of dollars and did not fix my issue. I ended up having to go to a local mechanic who was able to immediately fix the grinding noise, as well as other identified problems that Toyota had either not noticed or not cared enough to try to fix for their customers. Repeatedly, I was told that my car was finished and ready for pickup, only to arrive and find out that they had actually identified further issues which would require further charges and more of my time wasted. This was not the first time I had attempted to use this Toyota dealership for maintenance. I travel often for work, so on several occasions, I took my vehicle in for checks before long trips. After one of these, they left a screw off of the siding above my back tire, which subsequently popped open while I was driving on the freeway. Another time, they left a piece of loose plastic sitting in the engine area which another mechanic eventually had to remove. These sort of careless mistakes highlight how little this location cares about the safety of their customers, much less providing them even an acceptable value of care for the price. I also had a close elderly family member who took their car in to this location for squeaky breaks, which somehow resulted in the dealership determining that my family member had massive engine issues which ended up resulting in a $8,000 bill which did NOT fix any of the issues, and instead caused further, worse grinding noises for which they will now ALSO have to go to another mechanic to have corrected. All in all, between the terrible communication, lack of follow-through, overinflated service fees, the carelessness of the work done, the apathy of the staff, the inconvenience of not having my vehicle when it was promised, the uncertainty of the safety of being able to drive after services rendered, and the HORRENDOUS customer service, I would like to reinforce how important it is you avoid places like this and try to make sure your family does as well. It's not worth spending thousands of dollars to have your hard-earned vehicle perform worse than it did before and potentially cause you to be involved in accidents. I wish Toyota would do some extensive audits on the services being provided here.