I would give zero stars if possible.
Despite the many good reviews of this business I had a bad experience here.
I went in to get an estimate to have a photo repaired. The photo was damaged by the moving company my wife and I hired to move our house.
After seeing the reviews for Bouchard's we decided to try them out. The lady at the desk was friendly enough, and she did estimate the work. When I asked her for a written estimate to present to the moving company so they could authorize the repairs, she wrote the prices on the back of a business card. I told her that I needed a professional estimate to present to the moving company so they could in turn file the claim with their insurance. She refused to do so! I told her that I could not proceed with my claim without a formal estimate on company letterhead. She said they did not do that, to which I explained that if I did not get a written estimate that I could not proceed with approval to have the work done. She then said that it would probably cost about $60 for them to prepare an estimate for me! This all seems ridiculous to me, the work we were needing to have done had been verbally quoted at $1,550.00.
This company may be good at restoring photos, but they are awful business people. Why would you charge $60.00 to provide a written estimate, especially when they were about to make $1,550.00 for repairing our photo?
Save your time and effort dealing with these people, there are other photo restoration services in town that will provide written estimates.
These people must be insane to think that someone will pay $1,550.00 for supposed professional photo restoration when the company isn't even professional enough to provide a written estimate!
Will not be going back to this business! read more