NEVER AGAIN! NEVER AGAIN!!!! Folks,dont go here! Find another practice.
Now that I have your attention, let me tell you why you should find another place to go. This place has too many clients which makes you no longer a patient but a number. Heck, on their answering machine, they are so arrogant that it says " leave a message and the staff will review it. If it DEEMS worthy, we will contact you back....Um off the bat I say hang up and look for another place. But lets say ok you dont take that as a hint here is other issues. I served proudly in the U.S. military serving in Desert Storm. I finished my tour of duty with medals and an honorable discharge. Years later, I was in the gym and noticed sever pain in my back. I went here and found out that I had degenerative back disease which developed from over a long period of time and could be traced to my military days. It took me a long time just to get this appointment and now I ws toid that i could recieve injections and or have a back spinal fusion. I needed my job so i opted for injections. I had an injection done and within a month, i needed another. I was told to call if i needed anything. I called numerouss times without receiving a return call. No one called saying sorry it took so long, sorry we were busy etc. I made the mistake and didnt record all the calls. I finnaly went in person. I was told only one of my calls were marked on record and was treated very rudely by the staff. I filed a complaint with BBB and even in ther response, they couldnt deny my claim. They only could try support that I was rude with them and it was my fault. Just what a customer paying thousands of dollars wants to be told. ITS MY FAULT YOU WE DIDNT CALL YOU..WOW..Well I went to another practice and was treated like a human being. I was important to them and I did matter. So what more could their be?
Well recently I was informed I could Finnaly get my military benefits for service related injuries with documentation. I called Dr Botero's office and left messages for over a week with, wait...no return call back..See a pattern?? I called on 12-10-14 and was told that his secretary was away and she would return on 12-15-14. I called and spoke with her who said the doctor was reviewing my chart and I would hear something by the next day..She told me she was out due to her child being hospitalized.She further stated that her child s issue was very important and I would hear back from her. Wait for it..Wait for it....NO CALL BACK.. I called 3 days later left a message. With no return calls I then went in person. I was then told that i was a patient from a long time ago and the doctor would not sign off on my back injury because "I DISCOVERED IT WHILE IN THE GYM". and that it has been several years since seeing him. Ok common sense here, I was injured, saw him, was diagnosed and treated for that issue. I requested a letter colaborating that now and was told i needed to still be seeing him to get one. I offered to make an appointment but then was refused one because of the time span in between visits. If i have degenerative spineal issues, then, dont you think i still have it??? and it be worse????
Folks, Expecially those that serve or have served in our armed forces, I salute you and turn my back on this practice. I can almost bet that DR Botero doesnt know truly what his staff is doing. read more