Absolutely my favorite dispensary in Massachusetts! Even though we live closer to a different dispensary, we always choose to go to Botera (which is less than 2 mi away from our house). You always get a higher quality cannabis product here , the atmosphere is professional & clean, it's not a loud place, and you can't beat their customer service staff members! Growing up in the '70s and '80s, going to college in the late 80s and early nineties, before cannabis was legal in some states, I had no idea there was a difference between marijuana plants, I didn't know most of the terminology used, and we usually ended up buying it from some shady character living in a trailer park without Street lamps tucked into the woods, LOL. I'm 55 years old and, I usually have quite a few questions so that I can make sure I'm consuming it correctly. The staff members here have never, and I mean never, given me an attitude about my taking up their time, which is rare in any retail store where you may have to ask questions. They are always more than willing to help me out or find somebody immediately who can answer any of my questions. It also doesn't matter if it's a rainy day, if it's the first thing in the morning or right before closing either, they are simply pleasant people I enjoy talking to (and I've learned a lot from them, which, in turn, means that I've spent more money there after asking questions of the staff members). I have been able to wean myself off of two different kinds of prescription medications that helped me with anxiety and with pain. Now I know exactly what works for my sleeping disorders as well as how to cope with chronic back pain that I was born with so that I can lead a semi-normal life. So glad that I have been able to get honest answers from the staff members here, without them making me feel like I'm just some old idiot who doesn't know what she's doing. Love it here, absolutely the best place so far in my area! read more

Never fulfill orders in time, always hours late. The one time I went when it was supposed to be ready, they were so confused. Really frustrating read more

i been coming here for 2 1/2 years eveey week sometimes 3 times a week, your customer service sucks ass lately respectfully, the new employees are horrendous on defusing a possible peoblem, learn how to communicate without altercation. you there to work and make sales not to engage on street stuff without knowing why ppl are arguing, your employee cancelled my transaction because i put him on his place?? your ego got you that verbal assault, fuck this place!!!!! read more

I Love this place, they have really good products for the cheapest prices. The place is clean and they have awesome music playing. I got some really good flower recommendations from the budtender Damien, he knows all the best deals and products they sell. My new go to dispensary! read more

Great online ordering services I'm in the area I order pick up time in & out quick, they carry good brands & have good selection of products from hemp papers too devices.there price are very good u will most definitely get a lot of bang for your buck when u check there menu. read more

Botera - Sunday driver by South shore plug - Cannabis Dispensaries Near Me - Brockton, Massachusetts

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I've been a regular customer at Botera and spend a fair amount here each month. While the staff has generally been pleasant, I've had ongoing issues with the quality of cartridges and disposable vapes. More often than not, they clog or leak, and I recently purchased a disposable that would not charge or hit at all. When I brought this to the store's attention, I was told that since I hadn't returned it within 7 days, nothing could be done. While I understand policies are in place, I was hoping for a bit more flexibility in resolving a defective product issue. Unfortunately, that experience left me disappointed. It felt like customer service was secondary to policy, which is discouraging for someone who shops here regularly. For $25, Botera could have chosen customer service over policy, which would have gone much further in building trust and loyalty. This has been a frustrating experience that has me reconsidering where I shop, and unfortunately I don't think I will be back. read more

I'm disappointed in the quality of the flower products I purchased at this establishment. I brought this to the attention of the management staff and was not pleased with the solution to the unsatisfactory product. I've been a customer at this establishment for more than two years and never had a complaint until now. Botera as company should work better on customer service and appeasement. read more

I Actually Emailed them begging them to get Granddaddy purple and not only did they take the time to email me back, they got it in can't say enough about botera! I have cancer and kidney disease and it's the only weeds that help the nausea after treatment! The Budtenders are knowledgeable and they have become my chosen family.If you haven't checked them out yet,I urge you to do so! You will find your new Dispensary! Definitely top notch! read more

when first opened was great ,the help was friendly and knowledgeable. However NOW wowzer! You can't even get a bag from them !! I'll buy an zip and comes in these little sacks (enough where you need a bag !) and the employee says Do you want a bag ? First off they should automatically should put I'm a bag wtf!!! I'm walking out a disp with a ounce what do you think ??? The second complaint would be the whole BAIT N SWITCH , which BOTERA does quite frequently. With a dispensary basically on every corner BOTERA LOOSES read more

Poor poor tenders seem not to care about their phone and talking to each other was very disappointed in the service and the product was not what I asked for. I feel like I got ripped off never will go there do not recommend displace. Do not waste your money here read more

I've been going here for the past year. They've had a great selection always if you're in need of cheaper options they have that if you're in need of a more high-quality option, they have that as well. They also have as many papers and lighters as one could imagine good service. The people are always nice. read more

Worst dispensary in MA. This place is always a mess and smells like ass. No one here ever knows anything about their products anytime I ask questions. They all also have no idea how the laws and mass work. My license was expired, but I provided an alternate state government issued ID and one week they accepted it but not the next. Clearly, the staff does not communicate to each other or give a fuck about knowing what they are actually doing or anything regarding the official state laws. read more

False advertise their products! Has happened twice now!!! Travel all the way there for an online order and product is not what is advertised. Waste of time and is this on purpose? Shady place. I will never go back and I advise that others find somewhere else honest to go. Once is a mistake - twice is on purpose. Took a screen shot this time because I learned from the 1st time. Said product is THC 29.63%. It's 26.93% when I picked it up! The 1st time they advertised flower at THC 29%. Got there - it was 19%!!! Hope the authorities take notice. read more

Pre order online so you can go in the store and wait in line for 20 mins to pick up your order. The online order line is never available read more

The worst service I've ever had. I go in there and ask questions and I get stared at like I'm an alien and then I'm told I'm rude when I say can you please help me. I would not recommend this place to my worst enemy. Their product is crap at times has been dry and barely smokeable. I've been yelled at from behind the window Just terrible service don't ever go there read more

Easily some of the most on-point staff and most effective product I've found in years. It's worth a trip out of town to visit Botera!

Ordered to the wrong store. The new Taunton location that I've been very happy with was not helpful or accommodating for the wrong order. Taunton had the same product but I was told "well it isn't that price here" I called Brockton to see if they could help. They were rude to me and hung up on me. I really think they could of done more for a new customer especially since they seem so nice. But very poor experience today. read more

Visited this dispensary over the weekend. The staff member checking people in and scanning ID's at the front desk was lazy, ignorant, and overall just rude. Might have been his first job but he appeared to be in his 30's so I sure hope it wasn't. Welcome to public service my friend, fake a smile if you have to. read more

I love the Botera team! They are so knowledgeable and friendly! The online ordering makes it so easy when you know what you want. But if you don't, no worries the crew at Botera will help you find the right product for you. There are tons of dispensaries in my area, but Botera is by far the best. read more

Very rude service! Asked me if i even wanted my 3 dollars... and then said dont spend it all in one place. normally i give a dollar or 2 but i wont make that mistake again clearly the cashiers dont need it after all its only 3 dollars. read more

Rude staff but prices are decent marijuana decent just the staff and they definitely need a new manager they are clueless and not helpful

I went on Christmas Eve for a last minute Christmas gift for a friend who enjoys cannabis products. the place looks very nice inside with a variety of gifts/ products very well displayed. I was impressed. the service was outstanding. fast, efficient, knowledgeable friendly and super super nice. My friend said the products were very good quality read more

This is the best recreational dispensary ever, everything fresh and evryone is super nice

they are amazing! hava was so great and helpful with the process. her smile was contagious and id definitely come back strictly to this place to get all things marajuana! everyones so friendly and the atmosphere is very welcoming! highly recommend! read more