John at Pro Restoration really helped us out when our basement flooded…read more He came out on short notice during a heavy rain storm. He got our sump pump working again. The next day he came out and put down fans and an industrial de-humidifier to dry out the space properly. We later hired him to replace the sump pump and fix the space that the sump pump was in so that it wouldn't happen again! He cleaned out all of the moldy insulation out of the area, sprayed everything down with an anti-microbial solution, made the well deeper/bigger so that the sump pump wouldn't get stuck again, and replaced the sump pump. He is knowledgeable, friendly, professional, and trustworthy. The kind of person you want in a house emergency situation.

John provides amazing customer service - he is clearly very passionate about his work and he is…read moreincredibly patient. He spent a good amount of time talking to us about mold and about the options we had. He also came back one year later to examine what we thought was another issue. He exudes honesty when most contractors we work with just want money. I can't recommend him enough if you have mold issues.

I was a new homeowner and very naive when I hired Brett to remodel my bathroom, and he knew that…read moreand took advantage of it every chance he got. Looking back now, I can't believe I let him get away with all this. But it's terrible that he thought it was okay to do all these things to someone. The shower that he built and tiled had cracking grout and pooling of water which started within a week of job completion. He hadn't even seen the problems yet and he already started getting defensive and saying that I should have to pay to fix it. He blamed the materials (the tile) and said it was my fault for choosing them. Rather than paying him to tear out the uneven floor tile and re-install it (because he was already way over budget) I had to live with pooling water in my shower. He botched the original estimate (by more than 40%) by not looking under the sink to see that the plumbing would have to be re-done in order to meet current code. He charged me to re-do the vent when that wasn't done to code. When he picked up the tile, he didn't verify that he picked up everything and some of the items were missing. I had to buy some a second time - he wouldn't pay for it even though it was his fault. He quoted me for replacing the closet wall, later decided it wasn't necessary, and wouldn't remove the cost from the quote. He got very aggressive and offensive (saying things like "I didn't buy this dump") and said I was "nickel and diming him" by asking to not be charged for work he didn't do. He took 3 months to finish the job when he originally said it would take 3 weeks, and the whole time I couldn't live there and had to find somewhere else to live. He even took vacation before the job was complete so the job had to be put on hold even longer. He botched the permit (got the address wrong) and I had to fix it. He said it would take him much longer than me since he wasn't the homeowner, even though the permit was pulled in his name. He specifically said I didn't need to put down drop cloths outside the bathroom where he was working because he wouldn't cause much of a mess and that he would clean up after himself. It took me three days to clean my entire home because plaster dust was EVERYWHERE. He gave an incorrect estimate of the tile needed which ended up costing me $1000 more than I expected to pay for tile. He didn't know the latest code. He didn't know to use sanded grout for grout lines wider than 1/8". He had never seen a bowed curtain rod before and installed it sideways (bow facing down), then filled in the holes in the tiles from the incorrect hanging with caulking rather than replacing the tiles. He installed the towel rod crooked and, rather than try to fix it, explained to me how he leveled the mounting brackets so it had to be a defective towel rod. If he spent half as much time fixing his mistakes instead of making excuses for them, customers like me would have better things to say about him. He had excuses for everything - he could never admit fault even when things were blatantly his fault, like the grout cracking. Stay away from this guy! Working with him is a nightmare.

Brett Burns re-did our roof (Aug 2011) --removed two layers of old shingles, fixed a sag in the…read moreroof, and solved a leak problem around one of the vents. We got three estimates from other roofers/contractors recommended to us by friends, but we went with Brett because his estimate was the lowest. Brett was a pleasure to work with; he is very polite, responsive, and reliable. His work was completed ahead of schedule and cost us exactly what he quoted. Tropical storm Irene hit right afterwards and his work passed the test--no leaking at all. We are overall very happy with Burns Home Improvement and would recommend him. However, I do have one piece of constructive feedback (it's a long explanation, sorry). After the job was done, we noticed there was water on the fascia boards, which is not ideal because it can lead to wood rot and ice damming. This happens because there was open space between our gutters and the fascia boards. Our roof work did not include any gutter work; Brett was upfront about it and there was no misunderstanding here. However, as new homeowners, we didn't understand the implications of not working on the gutters at the time of our roof work. What we needed was an expert opinion from our contractor (there needed to be some caulking between the gutter and fascia boards to seal the gap and prevent water damage). Had we received this recommendation upfront, we probably would have paid Brett to do this extra bit of work. We figured all this out after the fact on our own. To his credit, when I called Brett weeks after the job was finished to ask about this, he was still responsive and answered my questions, which I appreciated.

Luis is a a true professional. He kept his word he showed up and did a remarkable snow removal…read moreservice for us. He was the cavalry we were buried until today. Luis is fair and reliable. I highly recommend Luis.

Reliable & Professional!!!…read more Shows up when promised. Very pleased with the services available. Not many plow companies come during a storm, they come after it settles, but Eagle Services' plowing with ice removal was impeccable and fast. We were well taken care of for our needs and will recommend them to anyone. I will use them more due to the commiunication we received throughout, which is truly important to me. Thanks Very Much!

If anyone is looking for carpet/upholstery cleaning I highly recommend Repele out of Wrentham…read more Professional, friendly, professional and affordable rates! Our family recrntly lost our old beloved cat that had health issues so the couch needed cleaning something fierce. It looks brand new! Thank you so much!!

We had some unfortunate water damage in our basement, I called Terry and was surprised he answered…read morefirst thing in the morning and though his schedule was full from other calls made time to come out that afternoon- he was quick, helpful professional and caring ! He got us loaded up and was able to save our carpets! Great company and service

Soaked and Smoked was incredibly responsive, professional and thorough. They made it to my house on…read morethe same night the water was pouring in. I felt relieved and was able to sleep soundly. Chris and his team went the extra mile on everything. I highly recommend.

We hired Soaked & Smoked to do our restoration work after our house flooded three times in three…read moreweeks. I did an online search, found their website, read all the reviews and was beyond impressed. I called the owner, Scott Cloonan, on a Friday afternoon and he came out to our home immediately. He surveyed the area of our house that was actively flooding and although there wasn't much he could do for us at the time he offered us some valuable advice and the next morning he showed up bright & early with industrial fans and dehumidifiers to help dry out the area. Our house flooded two more times and each time heavy rains were forecasted he called us multiple times to check in on us. Once we got the necessary precautions in place he, his son & co-owner of the company, Chris and their crew came in and in one day gutted the damaged area and got us on the right path to all of the repair work that was needed to restore the lower level of our home. Soaked & Smoked was very responsive and sympathetic to our needs and situation, beyond professional and when done doing their work they left the lower level of the house extremely clean and ready for the next phase of this unplanned project. We cannot say enough just how impressed we are with this company and all of its employees. We hope to never need their services again BUT if we do they will be our first phone call and they are definitely an organization that we will recommend to anyone that needs water restoration services! Scott, Chris and all of your workers, thank you from the bottom of our hearts for making our situation a priority and helping us save our home! I'm so glad I trusted my gut and did business with Soaked & Smoked!

We have been clients of AAESC for 16 years, with cleaning every other week. Cannot say enough good…read morethings about them, so reliable and excellent service! The teams are consistent, thorough, and careful. We can't imagine hiring anyone else.

We have been using AAESC for almost 15 years now, and they moved with us when we moved 6 years ago…read more They have been extremely reliable, their cleaners are very professional, and the office is in constant contact about upcoming cleanings. They are very responsive to changes in schedule or other requests. Highly recommended.

Very Professional. They looked at the scope of work, provided a fair and honest quote and did the…read morework in remarkable time. There is a new septic and a beautiful flawless backyard. The grading of the land was Perfect!!! We are so Grateful, Thank You!!!

I've been waiting to post this review because I wanted to be able to provide before and after…read morepictures that I felt adequately showed the scope of work Tim and his team took on when they did this job. Tim was nothing short of professional, we seriously could not have asked for a better person to help us with this. He worked with us every step of the way, keeping us updated on everything he was doing, making sure we stayed within our budget, and completing the job in a timely manner. He also made great recommendations for the hydroseeding company and nursery we used to finish everything off. I would absolutely recommend him to anyone looking to get excavation work done, and we will certainly be using him for future projects we have planned.

Roderigo and his team provided us with a detailed estimate of what we wanted to get done(replacing…read moreold, cracked wood shingles with modern vinyl). They handled everything from getting the permits and ordering the materials. They worked everyday from 8am to 6, and pointed out some necessary underlying repairs to the wood underneath the shingles. We couldn't be happier with the finished product! It's like living in a new house! And the final price was well below other estimates we received (from companies that couldn't commit to a start date for months). Highly recommended!

R2 came through. Great job installing gutters, and completing a job that was started long ago by…read moresomeone else; installing aluminum soffit covers.