Bought into the Christmas deal (NOT A DEAL), spend $50 on a gift card get $10 coupon good for Jan-Mar next year. I gave both a card and coupon to my adult kids, they in turn took me out for my birthday in Feb. Service was non-existant, food was abysmal for the price, and at the end of the meal we found out we could not use the coupons. (can not be used for any promotions or alcohol.) Feeling very ripped off. read more

I like the food and ambiance that the Boston Pizza chain has to offer. However this particular location is one that will never receive my business again. The service was slow I felt like I was annoying the person serving us. The server and hostess staff really need to learn what an exceptional customer experience is. read more

I keep coming back to Boston Pizza in the hopes that it will somehow be as good as it was! However I have to stop living this dream! Now that's it the servers are very friendly they just are not very good at the job s. I ordered a chicken burger and a small pizza to take with me when I finished for later and the burger had no Ranch on it and the fries were barely warm. To make it worse after 45 minutes and finishing my sandwich and beer my pizza still was not ready so I had to wait another 15 minutes for the pizza. I think this will be the last time I take a chance on Boston Pizza read more

Currently sitting at this Boston pizza. It's game 6 of the play offs, Vancouver vs Vegas . I asked to turn the sound on for the game, and was told no. I thought it was suppose to be a sports bar, so that didn't make sense for me. I work at Boston pizza in surrey and we always make sure the big games are on. The manager was a really big dick ( white guy with a bald spot) And are waitress was terrible. Took forever for our drinks and food, clearing dirty disses was hard for her Honestly wouldn't go back, witch is sad as I work for this establishment. I recommend going to papas burgers for a quality experience. read more

Food was fine. Complaint is about policy. $2.00 automatic charge for a small 2 oz extra dressing for a large salad that hadn't been properly tossed or didn't have enough dressing to start. Makes me angry. read more

Tried to go to celebrate a birthday. The blond hostess with fake black eyelashes was very rude and management was nowhere to be found. Will not ever visit this location again. Go up the road to Ricky's! read more

Well there must be a change in management. Service was good food was typical at any BP's What a change from the last time visiting this location. Maybe it's because we went in the afternoon and not at nighttime read more

I like Boston Pizza. The Nanaimo location has always been good food. This was my first time in the Parksville location. Was seated quickly but it took a few minutes for the waitress to take my drink. Note to management during lunch train your waitstaff to ask right away if we are ready to order. Not take drink order and quickly walk away, drop drink off and quickly walk away and then at the 10 minute mark finally take order. Ordered the Pizza Burger. Received it after being in the restaurant 20 minutes and it was stone cold inside. Note to management - the waitress should be apologizing right away for the mistake, not simply saying I can get you another one. I canceled the order and the only reason I gave two stars is the manager gave an appropriate response (gift card) and apologies. Again, I like the chain but was really disappointed with this one. read more

Only had appetizers. Calamari and the steak tips. Both were very good. Friendly wait staff. Looking forward to see of the dinners. Good section of drinks. We came back twice during the week we were in town. Definitely recommend it. read more

We stopped here for lunch while traveling from Victoria, BC to Port Hardy, BC. Their staff was very friendly and gave really good service. We ordered from a lunch menu. $10 for a 3 topping 6" pizza and a garden salad or Caesar salad. The pizza was really good and a 6" was plenty. The salad greens were fresh and good. A very good value. Their regular menu is a little more pricey but the food of dinners near us looked good. We would return. read more

Same menu as every other BP of course, predictable chain food with standard quality. The biggest problem here is the SERVICE, which is terrible. Sadly, I have been here many times due to the fact that it is one of the only places in Parksville to eat later in the evening. And, every single time, I have had bad service. Neglectful is the best word I can think of. You have to beg for drink refills, wait for ever, mistakes are sullenly corrected, and you are never thanked for your business. I really wish somewhere else would open up for later dining in this town! read more

3.5 STARS. The salmon dish and chicken salad were near perfect, rather surprising for a Boston Pizza establishment. The service needs work. No one to greet us upon entry, greeter not particularly friendly or accommodating of seniors and an unusually long wait for the food. I hear the Thai restaurant in town is awesome! read more

Worst service. Went in with my boyfriend and ordered two appetizers, hamburger with yam fries, pizza and pasta. Our cactus cut appy was cold and the yam fries were COLD. Pizza was over cooked. I can handle food not being perfect but the waitress and assistant manager(? how did she become manager?) were incredibly rude. I even worked for BP for 2 years and never saw any of our managers or waitresses be completely rude. I paid $90 (didn't tip for the first time in my life) for 3 bites of food. Unbelievable. read more

We will never be back. Sever in the lounge became way to friendly with my fiancé on more than a few occasions. As a server myself I understand being friendly with tables but we got quite uncomfortable with a certain waitress becoming WAY to touchy with my fiancé and making inappropriate comments to me. Sorry I really don't need a waitress telling me my boobs are huge and touching my fiancé's arm as she walks past. read more

Had a pizza and two salads among the three of us. Standard faire for a chain place. The girls said that the bloody mary and long island ice tea were both quite good. I guess ice tea is always pre-sweetened in Canada. Ah well. read more

Being from Louisiana, I have never seen or heard of this chain before. We stopped here really lately before the kitchen closed (5 min). We were practically the only people in there. They graciously served us. I found the portions to be big, and all the food was good. The service was fast. read more

Ordered takeout pastas as we are quite limited for restaurants after 8:00 pm. Ordered online and their system worked really well and our order was ready when I arrived to pick it up. Got the cheese toast upgrade, which was not worth the extra cost really. Pasta was good, but find the prices to be on the high side. The cashier was very friendly and pleasant, so I've given an extra star for the good service. Basically, I remember the old Boston Pizza, which was awesome, but I find their food to be pretty underwhelming. read more

This is a Boston Pizza... Same as any other.... Service was excellent and food was good. Great place to catch the game and have a beer!

We were there with a child on a Friday evening and were seated promptly. The food and service were very good.

This is a great spot to take children as the noise levels are high enough that I didn't feel like I had to hush mine every 5 minutes. They also bring a great little booklet with games and things to colour. The stick on tattoos were an added bonus. The food has that pre-made food service look and taste, but is kid friendly. I wouldn't go there without kids, but the service is attentive and the pricing is okay. read more

After waiting forever for bland chain food, they forgot half our order and made our friends with a 14 Month old wait starving an hour later. Not the first time they've screwed up without an explanation or trying to fix things. If you have better options, use them! read more

Complete fail these guys. Ordered delivery and the baked chicken wings are steamy and soggy. The bread sticks no dip cause they forgot that and the dip for the wings and they forgot the marinara sauce for the other cheese bread we ordered too. The food was horrible quality. If I'm ever back in that town I will never order from that place again. read more

Underrated. Boston Pizza had a friendly atmosphere in the bar and the pizza was amazingly good. I don't usually post reviews, but I felt it not given due credit! read more

This chain continues to mystify me.. in it always seems busy. Been five times now, (would not have gone back but we got gift cards) and had pretty much the same experience every time. Service was bad, food mediocre, portions are small and the prices are high. The only thing I can say is that they are consistently bad. read more

I went here knowing the fantastic service and food Boston pizza has to offer . But that wasn't the case. When I was seated, my waitress walked away without taking a drink order. When I did get my drinks I had to flag down a waitress walking by for the 3rd time for a refill. When my 20$ dish arrived, it was cold and we didn't have cutlery to eat with. I had to steal cutlery from another table after a waitress ignored me when I tried to get her attention.when I got my dish wrapped up because it was cold, I found remains of ingredients from a dish that wasn't mine..... My waitress was not very friendly at all and when I told her my food was cold and my service was terrible she didn't even apologize ...this is the worst experience I've ever had at a boston pizza. When I have a 109$ bill, you better make it worth it when I choose to spend it in your restaurant. read more

Can't really droll on about the food at Boston Pizza. Like it or not, they are pretty consistent throughout the chain, in my opinion. If you haven't eaten at Boston Pizza, expect pretty extensive choices for pizzas and pasta, with a good selection of beers and clever spirits as well. This meal was great because the service was remarkable. Staff was very friendly, and although food took a little bit more than average time to arrive, it was piping hot - so hot that all four of us had to let it simmer a while until edible. Whenever a drink was down to the last cube in the glass, a re-fill was offered. Great job by all here, and a fantastic place for larger groups and sports fans. Wish I would still be here for Canuck season. read more

Very mediocre food. I ordered the chipotle club, which is served on pizza bread. The problem was the bread was soggy and the chicken was dry. On top of that despite the restaurant being quite the service was slow. Also one of my pet peeves; when I am paying by credit card the waitress stands right next to me looking at what I am doing, ready to prompt or correct me, I would like some privacy while I work out the tip!! Overall mediocre food and poor value. read more

The service was good, until I pointed out to the waitress that she owed me another few dollars - seriously could do no math whatsoever... We had a hawaiian pizza that was good for the first piece or 2. By the time it was no longer hot or fairly warm, it was gross. Very over priced! read more

This place has really gone down hill over the last few years. First of all they took our reservation earlier in the day, then when we arrived they told they we not taking reservations tonight. After waiting for a while we were shown to a booth that was disgusting. The walls and seat back had food stains and sauce on it. The drink menu on the table had food in it and was also sticky to handle. When I went to the washroom to wash up I found both soap dispensers empty. Looking around at the floors one could wonder if they had ever vacuumed up in the last week. The steaks we ordered were fatty and below par. To top it off when we left to go to our car, two of their staff were smoking out back and we had walk through their smoke clouds. Great way to end an evening. After this experience we will go back and give them another chance, I'm just hoping that they were having an off night. Management should get their act together and clean this restaurant up. read more

i went here to watch one of the world cup games, the waitress gave us free world cup scarves, and we ordered a bunch of food. we probably spent 3 hours in there talking and eating. our waitress was awesome, she has red curly hair, and the food was delicious! read more

I generally enjoy BP but stay away from this particular franchise! We were a party of 5 and waited over an hour for our food. We got our food one plate at a time. Mine arrived after the other 4 had already FINISHED their food. To add insult to injury - my food was cold. There were mussels in my dish - one mussel was empty, another not even opened. I tasted one and it was stone cold and DISGUSTING. I sent my food back, waited another 15 minutes for a fresh plate of food. Got my same plate back - it had just been reheated. I asked for a discount and got a discount on my food only. We were not given parmesan cheese or red pepper flakes had to ask for them, and ketchup for the fries. The ketchup arrived in time for the 3rd person to use. We never did get the parmesan. It was a terrible experience and you can be sure we will not waste our money or time at this establishment again. read more

Wednesday March 20th Took elderly Mother-inlaw to Lunch for 3rd. time in a Week also last.Place was quiet but lots of dirty tables so could not sit in usual spot,server made me feel like it was a bother our being their ,food all over the Floor at next table that was empty.Food is over Priced and Moms spag. was cold service slow even getting our Bill got the impression the two young Ladys working were more interested in hanging around the Kitchen and yes even though staff had to walk through the Food on the Floor it was still laying their along with the dirty Tables when we left an hour after arriving.My sympathy goes out to the Owner but after spending $180 plus tips this Week alone we will be moving on . read more

My husband loves pizza and was so happy to have Boston pizza in town when our local one sold his business. It's been a good relationship until tonight. We waited the 45 minute wait because they're busy but after an hour or so, he phoned if our delivery is coming. They said it' on its way and we're only a few blocks away. I phone after 15 minutes and the lady said she just packed it and that it's on its way. I asked her to tell me the truth because we couldn't wait longer. We were starving! A few minutes later, a delivery guy phoned and got the wrong address (system was not up to date) although my husband was clear about the address and they delivered here before. The pizza was cold upon arrival and I can't even finish a piece because of this. She said she'll give us credit next visit. I told her that's not necessary. Just tell me the truth if you can deliver me a hot pizza on time next time.... read more

Sadly disappointed! Part of our girls hockey team went in for dinner, they sat the 8 girls at one table and the adults at 3 different tables in the same area. The girls table ordered first, it took one hour and 5 mins for the girls to get their food! One order of bugs and cheese came out so one girl at the table ate, while the others had to wait. Plus that one order was brought to the wrong table first. How long does it take to make bugs and cheese? 2 other girls ordered the same thing and waited 45 minutes longer! Our adult table got served within 40 minutes, but the other parent tables who got there before us waited as long as the kids! And then to add insult to injury, they added a 15 percent gratuity to the group table, which deserved no tip at all in my opinion! We, and our team are not happy! Maybe the other teams travelling up and down island would like to know about our experience. read more