Max Heating and Cooling is outstanding…read more My old heat pump system wasn't working, so I contacted one of the big companies in the Boston area. Their guy came in and wouldn't even look to see what was wrong with my unit. They immediately told me that I needed a new system and quoted me an outrageous price. They told me that they needed to rip out all my walls to put it in. I wanted to get a second opinion, so I put a request through yelp. Dan, the owner of Max, emailed me within an hour with his cell number. Stacey, the office manager, called me first thing the next morning and sent out Joseph, who did a careful analysis of my system. It did need to be replaced. Paulo came out and did an outstanding installation, over 3 days, staying late on a Friday night to complete it. My walls were all kept intact. And the price was MUCH lower than what the big name company quoted me. DEFINITELY USE MAX!!!!! Feel free to contact me for details.

Had an absolutely amazing experience with Max Heating and Cooling! My old steam boiler developed a…read morecracked heat exchanger, and Max Heating was prompt, informative, and willing to do the replacement during the New Year holiday. Dan and Sam have been stand-out with the depth of their answers to my questions. I appreciate that immensely as a demonstration of how much they care about the subject matter, and how much they care about ensuring I'm properly informed on what is happening. Sam and his crew were out all day yesterday dismantling the old boiler and installing the new one. They were friendly and engaged the whole time letting me observe the process. Sam called me over throughout to show me up close what had corroded in my old boiler, and to explain to me how it happened. He did the same during install of the new boiler to demonstrate all the critical aspects for maintenance--including letting me unscrew and rescrew a piece to practice for future cleaning. The new boiler is running smoothly right now. I feel like I understand its pieces. Sam even took an interest in diagnosing why my bathroom heating panel (which has never worked) wasn't heating. He cleaned out its vent and it has heat now. My cat is very happy to be warm right now. From the way Sam and his crew talked through all the aspects of the work they were doing, it was clear they take pride in the quality of the work. This wasn't just a job to get over and done with. And what's more, they did it for $2k cheaper than my competing quote. Max Heating and Cooling will be the first people I call for any plumbing projects I have going forward.

Rich provided exceptional service in installing our water heater. His pricing was very reasonable,…read moreand he ensured that we received a high-quality heater while adhering to all city codes by changing the exhaust pipes. We are extremely satisfied with his work and wholeheartedly recommend his services.

100% positive review for Rich Mathews & Son plumbing. My…read moregas heater was blowing air non-stop regardless of the temperature. Rich methodically checked everything that could be causing the problem. He also patiently explained what he was looking for with each diagnostic. It turned out to be the wiring from the thermostat to the heater. Another company had ruled out a thermostat problem. Rich fixed the issue quickly. Other positives...Rich ALWAYS returned my calls! He was heavily scheduled and since my issue wasn't an emergency in the warmer weather, we agreed he would come by as soon as he had a break in the schedule. Another job couldn't be done in the rain so Rich called and said he could come by within an hour. After the problem was fixed, Rich called the next day to follow up and make sure everything was still working as expected. Amazing customer service!

I needed an assessment for a sump pump repair or replacement. Kumar was an excellent find. He went…read moreabove and beyond to figure out what was going on in the closet where my sump pump is, even diagnosing a larger building issue that had nothing to do with the sump pump and providing photos and video for me to use with my condo association. His problem-solving skills are fantastic, such as when he figured out how to replace the pit lid in a tricky space that wouldn't work with standard options. He also provided me with an excellent referral to a contractor and they worked together well. I would absolutely use Kumar again, a true pleasure to work with.

We needed an estimate on a heater and water heater replacement and Dave was fast, efficient, and…read moreresponsive. He gives competitive estimates and also follows up after to see how things are going. That's top quality customer service that has earned my trust. It's no wonder they have such a great reputation. Thank you Dave!

water heater started leaking Friday night. was able to get…read moresomeone out first thing Saturday morning. Ryan was great, tried to keep my carpets/bathroom clean as much as possible and was patient in discussing my options and answering my questions. Surprisingly was able to get an appointment for install on Monday. Jared was also great. Definitely appreciate the small details and concerns to keep the carpet clean like hand carrying both the old and new water heater up 2 flights of stairs. Between the quick response/scheduling time, clean workmanship, and fine attention to detail, happy to say the leaking water heater experience felt less chaotic with 128's help! Total turnaround time, Friday 11pm to Monday 4pm hot water up and running!!

We've contracted with128 Plumbing, HVAC and Electric, Wakefield, MA for several years and they…read morealways provide professional, efficient and courteous service! Today, Joe, an excellent 128 HVAC specialist, spent several hours at our house ensuring our heating system will be up and running when the winter freeze hits. He diagnosed five heating zones and now they all work perfectly, thank you Joe!

I am always skeptical when trying to find someone new to do work on my house. I do not take the…read moretime to write reviews often but he deserves it. He came out to look at boiler, changed a part and got it fired up. Identified that it was cracked and had to be completely replaced. Out of sympathy he just charged me for the part he replaced. He gave me a quote of what it would cost to install a new heating system. I called a few friends that are contractors and they agreed it was a very reasonable price. Dave came out the following day and installed it with his technician. Very professional and efficient, he even took a few hundred dollars off the price that he initially quoted. He checked in the following day to make sure everything was running fine. Great guy that knows how to run a business!

Sent a request out, and the owner David was very quick to respond and responsive throughout the…read moreprocess and scheduling. He was able to get someone out the next day, even on a weekend! He sent out Michael, who did a great job fixing a difficult AC unit and was a pleasure to work with.

Thank you so much for your emergancy service when our oil burner shut down…read more Your service technician Wayne Sicotte was here in four hours from my call to your office. Wayne is a very skilled technician and really knows his oil burner repair service, and a very pleasant person to deal with. Thanks again as I am very happy with Macfarlane energy. Lenny Cleaves Sherborn, Ma.

WARNING: Two Years Without Service, Then an Unexpected $916 Oil Delivery and a Threat of Small…read moreClaims Court I strongly encourage Massachusetts homeowners to think twice before signing up with MacFarlane Energy, particularly for its automatic oil delivery and Value Plan. I became a customer in 2022. My last oil delivery was March 18, 2024, and my last annual boiler tune-up was February 9, 2024. For approximately TWO YEARS, MacFarlane made no deliveries, performed no annual maintenance and never once contacted me about my account. Its own Value Plan documentation explicitly includes an annual heating-system tune-up, yet I received no further tune-ups. During that time, I began purchasing oil elsewhere to keep my tank above 50%. After nearly two years without deliveries, maintenance or communication, I reasonably believed my relationship with MacFarlane had ended. Then, on March 26, 2026, MacFarlane unexpectedly delivered 152 gallons of oil at approximately $6.03 per gallon, charging me $916.84 during a period of extremely high oil prices. No advance phone call, no email and no opportunity to decline the delivery or its price. Now MacFarlane is demanding $971.84 and has escalated the dispute toward small claims court. I dispute these outrageous charges. Why should a company be able to go nearly two years without providing the annual maintenance included in its service plan, never communicate with its customer, then suddenly resume deliveries and demand nearly $1,000? I believe MacFarlane's handling of my account raises serious concerns under Massachusetts Chapter 93A, which prohibits unfair or deceptive business practices. I intend to pursue the appropriate consumer-protection channels. I have retained my invoices, service-plan documentation, account records and correspondence to substantiate my experience. MY WARNING TO HOMEOWNERS: Do not assume that years without deliveries, maintenance or communication mean MacFarlane has closed your account. Read every cancellation provision, get everything in writing and make sure you're actually receiving the services promised in your contract. They will show up and fill your tank without talking to you in 2 years or without any warning. Based on my experience, I would never recommend MacFarlane Energy. I believe its handling of my account, its failure to provide annual maintenance and its response to this billing dispute are completely unacceptable.

Giving affordable air five star's !!! Must say never ever…read moredid I have a better experience then with Scott from affordable air Showed up on time very professional! Also the choices he gave me were to the point and ended up being able to also get a/c with our purchase !!! Can't beat that !! Would recommend Scott from affordable air !! Also getting a rebate this year for putting in new furnace Also cleaned up after himself !! which we know not many do !! and went over new system and remotes !! Thanks affordable air !!!!! very happy customer !!!

Affordable is so true. Great service, great knowledge. I have sent many people to Scott. Everyone…read moreis totally thrilled and thanks me over and over.. I want to thank you for your honesty and hard work. It is refreshing to have a company treat me with such fairness and knowledge. Can't beat his pricing and service. Always a quick response when he is needed.

I couldn't be happier with the service I received from Vasi Refrigeration! They replaced my old…read moremini-split system after it stopped working and installed a new Mitsubishi system, and the difference has been amazing. Razvan was friendly, professional, and knowledgeable from start to finish. He completed the installation neatly, worked efficiently, and paid attention to every detail.

best repairman around. Doesn't upsell. Will do exactly what is needed to get the job done. Happy to…read moreexplain the process too so I learned a thing or two.

I would not recommend New England Air HVAC. I chose to go with them to install a whole-house…read morehumidifier because they were the cheapest bid and could do the work soonest. They were unable to successfully install the humidifier, and even told me that it was working correctly and attempted to leave. This was extremely dishonest of them. The reason I gave them two stars instead of one is because once I officially fired them and asked them to leave, they acted professionally in undoing their work and cleaning up after themselves on their way out. I have heard "don't go with the lowest bid" before but it wasn't until my experience with New England Air HVAC that I actually learned that lesson myself.

Realized on a Sunday afternoon, during a heat wave with temps approaching 100F during the day, that…read moreour AC had died. New England Air HVAC saved me by coming the next morning at 9am. They identified the problem and were able to get the AC running again within the first hour. I asked them do a tune-up of the whole thing while they were here as well. Not sure how their price compares with others but I was more than willing to pay what I did after having to sleep in a hot, muggy bedroom the night before.