I am really surprised by the bad reviews of this facility. Looking closely at them, I see that they…read moreare all quite old, I think the newest is at least 4 years old. I have been very pleased with the care that I have received at BIDMC Jamaica Plain. My doctor is the best doctor that I've had in my 69 years. She is smart, attentive, has a great sense of humor, and REALLY works with me. I feel like she really knows me and cares deeply about my health. I also find the front staff to be welcoming and helpful. I have never waited longer than 10 minutes in the waiting room, and usually it isn't even close to that long.

I used to give this place the benefit of the doubt, but no. I love my doctor. He is amazing and…read moremakese unafraid and comfortable. Truly I think the best doctor I have ever had. BUT I cannot stand this office. I won't even hide my frustration. 1.) one time while I was sat down to get a shot I asked for, I noticed she was setting up the wrong vile because I had the medicine on me. When she was about to prick me, I kindly asked if it was my depo because it looks different. She looked confused and asked why I didn't want something or other shot. I looked at her and said because I don't know what that is, I have an allergy to certain meds, and I just wanted my depo. 2.) one time I was sent to get my medication at a cvs and waited 40 mins to find out not only did they send me to the wrong location when I specifically had asked but they also hadn't sent it through to the correct location. 3.) the next time I come in and had called in advance to make sure I was scheduled and they had sent my order for my medicine through and when I arrived they said I had no appointment and couldn't give it too me. So I had to come back the next day. I came Back the next day after rearranging everything and of course the prescription hadn't been sent through. So it took an extra 40 mins while. I went to go get my depo from the cvs up the road. 4.) two days I called and asked to schedule an appointment for my depo shot. I asked if I should call before hand to make sure the prescription would be sent through. The lady on my phone assured me that everything was ok and it would be sent through. I said perfect, can you please be able to also schedule me for a physical? She said of course she would and seemed so nice. Then I arrive and my physical wasn't scheduled, was told I should have used the site and written them a message rather than called. I figured speaking to an actual person would be the best bet but CLEARLY I was wrong. I also found out that my prescription was not sent through. So now I am waiting for my prescription and have to wait about 3 hours for a physical which I was told I was lucky to have found this slot. No, I would be lucky if just ONE appointment would go right. I'm beyond irritated. Again doctor Melville is the only saving grace. Him alone I give 5 stars and same with the nice lady who draws blood, but everything else about this place is horrible and I'm now dreading every appoint I have to make!

We have been going to SJPHC for 2 years, ever since the birth of our son…read more Things we like a lot: -The location of the practice can't be beat, as we're right in JP. -Sick appointment policy -- call at 8 am on day of, and they get you in. -Warm and friendly staff, especially at the front desk Things that need work: -The pediatric waiting room is in desperate need of some new books or magazines. Things you have to live with: -Most of the time, the wait time hasn't been too bad. A few times, it's been awful. But I think that is more about the individual provider than the practice. -Yes, when you call, you're usually put on hold. But they're a busy practice with small staff, so what can you do. Other information about our experience: We initially had Dr. Rundquist as our pediatrician (picked randomly). Over the first two years of our son's life, we mostly felt lukewarm about her. She didn't blow us away with her bedside manner, but we also felt that our son (whose health is pretty straightforward) was doing fine and we liked the practice. An example of something that turned me off is at his 18-month well-visit. She went down a list of milestones and asked me which of them he'd achieved. At first, I said yes, and then I found myself honestly saying no to the whole second half of the set, getting progressively more worried that my son might have a serious developmental delay that I wasn't aware of. She finished the list and added, "Well, he's not meeting the 24-month milestones, but he's doing great on the 18-month ones." She was completely unaware that she had caused any panic on my end. Another example was that our son had a bad respiratory infection and -- after repeated visits to the clinic over the course of a week -- wound up getting taken via ambulance to the hospital. Dr. Rundquist never called to follow up, nor did she ever acknowledge at a future appointment that she'd last seen him on the way to the Children's ER. The breaking point was at his 2-year well visit where she was looking at his growth chart and asked me how tall his dad was, trying to project his future height. We are a two-mom family. The correct language would've been to ask if we knew how tall his biological/genetic father was. But I understand that not everyone has the right training/knowledge -- although this practice *is* in JP, not exactly lacking for same-sex couples -- so I simply corrected her, saying, "His sperm donor was about [this] tall." She didn't react to my correction, and didn't adjust her language. "OK, so if his dad was this tall, and you're that tall, then he should be..." Our son is two. He understands an incredible amount of language. I want him to have a pediatrician that can be bothered to remember that we're a two-mom family. This example I've given was hardly the first time she'd gotten this wrong, but it was the last. I found the center's executive director's information online and emailed to complain and ask for help switching. He responded immediately, apologized, and got me connected with a new pediatrician ASAP (Dr. Bastian, whom we've heard is wonderful but technically had no availability). I found his quick response and remediation to be very encouraging, and I'm now feeling a lot better about the practice.

I've been going here for over a decade, but today was the last straw. After three appointments in a…read morerow where I was kept waiting for 45 minutes and never even saw my doctor, I'm done. The appointment I made previous to this one didn't get into the computer system, somehow, even though I spoke with two different people on the phone about it before coming in. They seem to schedule appointments 15 minutes apart, which, not surprisingly, is not a good policy for the patients. As other reviewers have mentioned, the customer service side of things is the WORST. The phone situation is terrible, but the receptionists in Adult Medicine are also not very helpful in person. I've had pretty good experiences with the actual doctors, when I can actually get in to see them, although not the podiatrist who insisted my foot problems were due to high heels (I don't wear high heels, but he didn't believe me). But enough is enough. Convenient or not, it is time for me to move on and get aggravated with a different practice.

Horrible. I've been in and out of here for 40 yrs and it's still the same unprofessional and…read moreineffectively run place it's always been. Appos are canceled and never rescheduled. I just got my records and am done

If I could give negative stars I would…read more I have been trying to get appointments for myself and my children for months now. Each time I call the person taking the call is extremely room. I have 3 children and was told that i could only have 2 children seen there. Does that make any sense? Only 2 of my 3. As a mom who works full time, I would either have to take 2 of my kids out of school because how the appointements are scheduled.... then a few days later, take my other child out for an appt. Let alone, those are 2 days I would be taking off of work to accommodate...... Dimocks rules for only 2 kids a day!!! And if I need an apptment! That would be another day because they can't do mine on the same day either! WTH!!!!! The receptionists are lazy and lack customer service! Asked for manager, she said shes on break!....Yea Right! So I had my Non Black, spanish friend call and she was told she could get all 4 of her kids in on the same day! I am thinking about suing because I have this all recorded! Do Better!!!

Came here for a nurse conference.... I enjoyed the campus where my conference is at ... clean and I…read morefelt safe overall. Some sketchy people walking around here and there asking for donations etc but Otherwise I didn't have any trouble . Some good places around the campus to grab lunch

A Case Study in Institutional Dysfunction…read more I am writing to address the profound systemic failures at Boston Medical Center. While individual staff are capable and helpful, the administrative and operational framework surrounding them is utterly broken and distressing. The "Communication" Black Hole The most egregious issue is the impenetrable wall of bureaucracy between patients and providers. Department phone numbers route to a call center rather than a medical office, making actual caregivers nearly impossible to reach. My experience across three separate departments has been uniform: some messages sent via MyChart sit unread for weeks or are completely ignored. Attempts to escalate communication issues to office managers result in silence. I've had to involve a Patient Advocate twice just to facilitate basic communication, only to learn that doctors either never received my messages or deemed them not urgent enough to respond. Medication & Post-Op Care Failures This administrative disconnect poses an active risk to patient recovery. After surgery last month, an ER nurse gave me medication resumption instructions that directly contradicted my surgeon's paperwork. I sent a MyChart message to clarify this safety discrepancy and never received a response. Furthermore, the system repeatedly fails at basic prescription coordination. Prior to surgery, a department doctor not covered by my insurance called in an antibiotic, triggering an insurance denial. I explicitly asked staff to note this in my file so it wouldn't happen again. Today - a Friday - the exact same error occurred. The same doctor called in the antibiotic, triggering another denial. Despite calling the office twice early in the day, navigating the call center, and receiving assurances that a message would be sent to my doctor, the prescription was never corrected. Because of this systemic incompetence, I am forced to go at least four days without a necessary medication before this can be resolved on Monday. The "Imaging Runaround" & Data Inaccessibility The digital infrastructure is significantly behind industry standards. After diagnostic imaging, only a text summary was posted to MyChart rather than the images themselves - a standard feature at every other hospital system I've used. Attempting to resolve this was a masterclass in buck-passing: the doctor's office told me to call Imaging; Imaging told me to call Medical Records; and Medical Records told me to call the doctor's office. No one knows how their own system functions. Failing Infrastructure & Safety Concerns The physical and digital systems are in severe disrepair. Recently, I waited 30 minutes for surgery check-in simply because the computers were not working. During another exam, a doctor handed me a treatment consent form that was completely illegible due to a faulty printer. The physician was forced to discard the legal document, and we had to proceed without a readable copy. Furthermore, during a separate visit, I was seen by a nurse who appeared to have difficulty understanding spoken English, resulting in me being handed the wrong paperwork. When you cannot communicate clearly with the staff handling your records, patient safety is compromised. Final Verdict The environment at BMC is clearly one of dysfunction. A system this poorly managed will inevitably drive talented, dedicated staff away. Until BMC prioritizes its communication infrastructure and basic office functionality, I am deeply concerned that my medical care is being compromised by systemic failure. The breakdown in handling legal consent forms, the ongoing failure of patient check-in systems, and the repeated errors in critical medication coordination represent severe institutional liabilities that require immediate internal risk-management auditing. Because standard channels have failed, I will be escalating these specific operational, administrative, and safety deficiencies to the appropriate healthcare oversight and licensing boards for a formal review.

Of all VA hospitals this one is the best one. Hands down, it seems like the newest one out of all…read morethe Boston va's. It's more updated and modern, I love the woman's clinic they are very diverse and a caring community. I can't say the same for Podiatry, but I typically don't have any issues with any of my appointments there. They have a little PX I guess like every other VA does and a cafeteria.

I have had nothing but extraordinary care at both Boston areas locations. I've gone in for simple…read moreto complicated procedures, and I'm overwhelmed by the positive and encouraging attitude by both nurses and physicians. I challenge anyone to find better facilities than these.

I've been a patient in the South End office since the last week of 2014. My PCP was a young man…read morenamed Dr Shi for the 1st year before he moved to SF. I have 7 herniated discs, 3 vertebrae compression fracture, no cartilage in my shoulders, wrists, or thumbs due to degenerative joint disease, and my mobility is extremely limited. Just getting from bed to the bathroom to the living room is a challenge every day. I am disabled, but was turned down for disability multiple times. That is not Fenway's fault. My PCP since has been a Dr named Ethan Brackett. With my sister's help, I started driving for Uber, then Grubhub, and now Lyft to support myself, but due to such limited mobility, I cannot work full-time. My physical therapy was managed poorly for almost a year and a half before I just stopped going. Getting there was too physically demanding for me and there seemed no chance at receiving help any other way. My pain has been managed with cyclobenzaprine (flexerall) which does not help me, does not increase mobility either. It only causes me to be too tired to drive, so I don't take it regularly. I was given Gabapentin which made me physically ill and didn't increase my mobility nor did it decrease my pain levels. The third medicine prescribed was Tramadol, which seems to be the lowest level of an opiate. Tramadol doesn't negate pain, but it does improve my mobility by about 5 to 10%, which is enough for me to get out of the house. My pain level is at a level 10 constantly, in every moment, which numerous shots of adrenaline due to constant shots of pain able to take a normal person to the ground. Doing basics like getting dressed, putting on and taking off clothes, leaving the house, and running even the most basic errands takes energy out of me to the point of not being able to move at some point during the day. Some days, I never make it out of the house. Also, I cannot sleep as moving at all shoots pain out of my shoulders, and the increased levels of adrenaline make it difficult to relax my mind and body enough to sleep. I've managed my pain via meditation for years, averaging less than 2 pills per day for over 7 years. However, in the last 6 months or so, I have taken more tramadol to get me to be able to move to sustain even the lowest levels of self-sustainability. I have asked for a stronger medication countless times, and the only answer I get is to take gabapentin, which makes me sick. The only sense I get is a sense of self-preservation and cover their own ass for Dr Brackett, Dr Shi previously, and the recent classless, condescending, combative Dr. Jatinder Gill of the Arnold Warfield Pain Center. Because of my age and ability to earn in the past, it seems I qualify for nothing that can help me, and despite referring me to an advocate, and a financial services advocate, these people have only emailed lists I could readily find on the internet. Are there any doctors out there who actually care about the patient's best interest instead of just pawning the patient off of on someone else once their pain level reaches an insane level which makes it difficult to live? About calling and communicating with Doctor's through the patient portal, about making appointments and connecting different people with information throughout my care, Fenway South End has been good. The people there may be overwhelmed, but they take care of me and my past requests as soon as they can. They do so in a pleasant manner. They are really smiley, but I understand the stress they are under, so I am patient and kind and appreciate all of their hard work. This is why I rated Fenway South End a 3 star review. They are not horrible, but I certainly don't feel I have a doctor who is really ready to help me. I feel like I am getting a big stiff arm as long as I am in pain and as long as I am not completely incapacitated.

I've been a patient here for several years and always appreciated the clinical care, but my recent…read moreexperience with billing was extremely concerning. In August 2025 I had a short telehealth visit solely to renew my PrEP prescription -- something I have done routinely for years under the same insurance plan, which covers preventive visits. Despite this, I was billed for services that were never provided and should not have been charged at all. Over the following six months, I made multiple calls to the billing department, waited on hold for hours, contacted my insurer several times, and repeatedly received different explanations or was told to wait for a review that never seemed to happen. During this time, the balance was even sent to collections. Only after I escalated the issue directly to executive leadership was the error reviewed and corrected within a few hours. I appreciate that the leadership team ultimately fixed the problem, but it is deeply troubling that it required that level of escalation to resolve what was essentially a straightforward coding error confirmed by both my medical record and insurer. If you use this provider, I strongly recommend monitoring your bills closely and documenting every interaction with billing. The clinical staff may be excellent, but the billing process can be extremely difficult to navigate if something goes wrong. I hope this review helps others avoid the amount of time, stress, and effort this situation required.

Thank you for all the amazing work and support that you provide. From the first call and the…read moreavailability you provide.

I had read other reviews prior to coming to this place and was a bit leery. Let me just say, the…read morelevel of respect, professionalism and kindness that this clinic offered was unmatched. Everyone from the security gaurd, to the receptionist, the counselor, and medical professionals performing the procedure and ultrasound made me feel extremely comfortable and calm throughout the process (which I will admit I was nervous about). If you are deciding whether or not to go to this clinic, I cannot recommend this facility enough and these individuals enough. I am grateful I chose here for this procedure.

These are truly professionals that have taken good care of me over the years. Pleased to tell…read moreothers.

Nice people but also, they are on island time. They also do not take things seriously like…read moreprescriptions. They make many errors here. Just be wary. And their "business manager" responses to Yelp reviews are no better than a bot, trust me. They tell you to reach out and when you do they won't reply so, don't waste your energy. If you try to call any of the Patient Relations numbers on their websites, they DO NOT ANSWER THE PHONE. They force you to leave a voicemail so they can screen whether or not you're worth a call back. IF YOU LIST A PHONE NUMBER, DON'T MAKE IT A MAILBOX ONLY. Answer the phone, don't treat humans like subhumans.

BILH in Burlington & Peabody Mass are fantastic. Burlington is better for the Emergency Room…read more The doctors & nurses are amazing. I have had good experiences with My Lahey doctors!!!

Unless you are a masochist, please save yourself hours (literally) of frustration and find a doctor…read moreelsewhere. This office is not worth it if you are thinking that the location is convenient, they are accepting new patients and/or accept your insurance. Allow me to summarize my almost 3 hrs of aggravation for an appointment that never happened: because I have two specialists at Beth Israel (the hospital itself), it is much easier to have a BI-affiliated primary care doc. My PCP changed her practice and is no longer affiliated, so add in Covid issues of finding a doctor accepting new patients and my options were limited. Tufts (my insurer) confirmed for me that two doctors here were accepting new patients, so I called to make an appointment. I was on hold for 22 minutes before my conversation with a snippy and bored-sounding girl started. She told me I needed to fill out new patient paperwork BEFORE I could even make an appointment. She emailed this to me while I was on the phone with her, and I asked if I could make the appointment at that time and email the paperwork in 10 minutes? NO. I needed to fill it out, email it back and then call again to make an appointment. Does that make any sense to anyone?? Because BI has all records on their Patient Site, there was NOTHING that I added to these forms that could not be found in my electronic records. NOTHING. In the event I forgot to add a medication or some other detail about myself, the answer is on Patient Site. One of the many reasons for that system is that all doctors and their offices can access the info... well, almost all offices. I filled it out, called back 10 minutes later and waited on hold again. I was connected to a different snippy girl who said she didn't see my email; I told her I had sent it several minutes prior (because I had been on hold). She insisted she didn't see it, so I sent it again. She waited and again said she didn't see it, so I sent it a THIRD time.... and then she saw all three of them, and asked me why I had emailed it three times??? WTF honey? I made an appointment with Dr. Rai for two weeks from that day and was then bombarded with emails, automated phone calls and texts about my appointment. I was also informed that I needed to arrive 15 minutes early to confirm paperwork (more paperwork?), so I arrived at 9:30am for my 9:45 appointment. While waiting in line to check-in, I looked at my phone and noticed two missed calls (I had been driving for the last 15 minutes to get there); listened to my voicemail and learned that my appointment was cancelled BUT they had rescheduled me for that afternoon. Whatever happened to ASKING if the time they are rescheduling me to actually works for me AND how did they not know until 9:15 that the doctor wouldn't actually be there for my appt at 9:45??? Surely someone knew before 9:15. It was then my turn to check in (and ironically had received another text just then telling me to check-in online!) so I said I was there to check-in for my appointment I had only just learned was cancelled. I said I couldn't come that afternoon and rescheduled it according to MY schedule for the following week, and while driving home I fumed about how I had wasted time on a holiday (not to mention all of the time waiting on hold just to make this crappy appointment). I decided I would wait and cancel the appointment at the last minute, but when the automated calls and texts started I knew I needed to put an end to that and cancel right away. I called, waited on hold (no surprise there) and said I needed to cancel my appointment. The girl actually asked me WHY I needed to cancel, I said I just needed to cancel. She said she "needed to put a reason", and while I wanted to tell her that it was because the entire experience with that office was a freaking nightmare (and to read the reviews online) I simply said "it's a long story, but I am not coming". Save yourself the aggravation of this place and find another doctor or just go without, your blood pressure will thank you.

Exceptional nurses, caring staff, and well educated doctors. The food is not bad either.read more

Admitted to the hospital from the ER. The app they recommend you download is amazing and fast…read more The nurses, PA, and doctor were all great. I was treated very well