If you are looking for a reliable, trustworthy, and dependable company that truly cares about its customers and doing the job well, **this company is not it**. If you want quality work done right the first time, do not waste your time with this company.
Here are some examples with my project:
-Using a subcontractor to perform the work, no where in the contract states Boss may use a subcontractor.
-Huge mess and not protecting our personal belongings, such as my deck furniture and deck.
-Not cleaning up job site at the end of the day. Mess and mud.
-Not installing windows level. They installed the window on a plate bolt. Instead of addressing the problem they told me caulk would hide it.
-Windows not centered in existing case molding.
-Left residue on brand new installed windows. You would think that they would clean them.
-Sloppy caulking around the windows. Using our house to clean caulk from fingers. Even missing the top of two window sections.
-Flex seal flashing tape done differently from window to window without confident and clear answers of why.
-significant financing and billing issues, on more than one occasion.
-Late to appointments or no show. Owner, project manager and or receptionist would not have the same information on our project.
As you can see, we have encountered a long list of issues with this BOSS and not included them all. While they would always come back to fix the work or "make it right," the sheer number of problems, property damage, miscommunication, and personal loss of time and stress have led us to no longer recommend them. From no-shows on appointments or being late, to property damage and numerous inconsistencies in installation, our experience has been extremely disappointing.
We have given BOSS many opportunities to improve their service, but after over a year of working with them, we can no longer stay quiet about our poor experience. We dealt with over five project managers, yet the owner never came to investigate or witness our grievances, even after stating he would. read more