Make sure your healthcare providers are practicing the 5 Moments of Hand Hygiene (World Health…read moreOrganization).
I have visited this office twice. On both occasions I hand to ask that the hygienist practice proper hand hygiene, and that she respect the sterile field of equipment to be used in my mouth. The first situation ended good with no attitude or pushback. It was actually a pleasant experience.
Ffwd to today...
Again, I had to ask that proper hand and equipment hygiene be practiced. This resulted in cabinet doors being shut "hard", things being put down on tables "hard"...attitude, denial, justification, and arguments. Anyhow, I requested a different hygienist, because WHY?
...the new one came in with attitude that she evidently picked up from the first...funny she was the hygienist from my first visit. She thrust documents in my face after an impolite review of them. I told her that I had not requested that service be completed. Her response was curt and disrespectful. So, no...I don't want you as a care provider either. Then some lady in blue, have no idea who she was, stepped in to set me straight. She insisted that I perceived all of this. None of it actually happened. I had to tell her several times that I did not want to go back and forth with her, but she stayed in my face. I was seated in the procedure chair with her standing over me. I hardly remember her face...just those teeth in my face. I felt that she was absolutely bent on an escalation, that I refused to give her. She seemed to do everything she could to provoke that. It did not end well. I left, feeling afraid for my safety, without receiving needed care.
Bottom line...I should not have to ask you to practice the 5 moments, and I should not have to go back and forth with multiple staff because of it. I don't think they're bad people. I just think they lack training and humility, and they rely on patients not knowing any better. When confronted, they are confused, defensive, and rude. They seem to think they can "bully" a patient to accept whatever.
Imagine this...I enter the businesses, they respect the 5 moments of hand hygiene, cover the equipment that's going in my mouth, don't touch around the room after putting on gloves then go for my mouth...problem solved. All of that is just nasty. There would be no reason for complaint, attitude, arguing with patients, or delay in care. I asked for a foundational basic protocol that should exist in every healthcare facility.
***UPDATE***
In reply to the attempt at diversion...
IT'S AN HONEST REVIEW. PUT THE HEALTH AND SAFETY OF YOUR PATIENTS FIRST. PERIOD!