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Alba M Peña, DDS

5.0 (1 review)
Open • 9:00 am - 5:00 pm

Services - Alba M Peña, DDS

Cavity treatment

Crown cleaning

Dental exams

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6 years ago

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Plant City Dentistry

Plant City Dentistry

3.0(16 reviews)
0.8 mi

Plant City Dentistry is a great place to fulfill all your dentist needs. I'll preface this with the…read morefact that I am not a big fan of the dentist in general. However, everyone here was friendly, welcoming and knowledgeable. I arrived early for my 9:40am appointment. I was brought back closer to 10. The dental hygienist got me started on my x-rays. I was a new patient, so I had to go through a lot of extras. Every step of the way, things were explained to me, why they were doing them and what it cost. I was here for a little while. Extra care was taken to make the process as pain free and smooth as possible. Dr. Leigh Klein, DMD came in after my cleaning to go over things. She too, was friendly, clear and thorough. She offered up small words of encouragement through the process and seemed very matter of fact and frank. She leveled with you and at no point in time, did I think I was being mislead or guided into care or procedures I did not need. They were able to make time for the one small filling that I needed, and that process was smooth too. In the end, I left with a much cleaner and healthier smile and that's something to smile about. If you're looking for a dentist in the Plant City area, check out Plant City dentistry.

Make sure your healthcare providers are practicing the 5 Moments of Hand Hygiene (World Health…read moreOrganization). I have visited this office twice. On both occasions I hand to ask that the hygienist practice proper hand hygiene, and that she respect the sterile field of equipment to be used in my mouth. The first situation ended good with no attitude or pushback. It was actually a pleasant experience. Ffwd to today... Again, I had to ask that proper hand and equipment hygiene be practiced. This resulted in cabinet doors being shut "hard", things being put down on tables "hard"...attitude, denial, justification, and arguments. Anyhow, I requested a different hygienist, because WHY? ...the new one came in with attitude that she evidently picked up from the first...funny she was the hygienist from my first visit. She thrust documents in my face after an impolite review of them. I told her that I had not requested that service be completed. Her response was curt and disrespectful. So, no...I don't want you as a care provider either. Then some lady in blue, have no idea who she was, stepped in to set me straight. She insisted that I perceived all of this. None of it actually happened. I had to tell her several times that I did not want to go back and forth with her, but she stayed in my face. I was seated in the procedure chair with her standing over me. I hardly remember her face...just those teeth in my face. I felt that she was absolutely bent on an escalation, that I refused to give her. She seemed to do everything she could to provoke that. It did not end well. I left, feeling afraid for my safety, without receiving needed care. Bottom line...I should not have to ask you to practice the 5 moments, and I should not have to go back and forth with multiple staff because of it. I don't think they're bad people. I just think they lack training and humility, and they rely on patients not knowing any better. When confronted, they are confused, defensive, and rude. They seem to think they can "bully" a patient to accept whatever. Imagine this...I enter the businesses, they respect the 5 moments of hand hygiene, cover the equipment that's going in my mouth, don't touch around the room after putting on gloves then go for my mouth...problem solved. All of that is just nasty. There would be no reason for complaint, attitude, arguing with patients, or delay in care. I asked for a foundational basic protocol that should exist in every healthcare facility. ***UPDATE*** In reply to the attempt at diversion... IT'S AN HONEST REVIEW. PUT THE HEALTH AND SAFETY OF YOUR PATIENTS FIRST. PERIOD!

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Plant City Dentistry
Plant City Dentistry

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Dental Associates at Walden Woods

Dental Associates at Walden Woods

2.3(9 reviews)
2.1 mi

I went there this morning. Dr. Gutierrez was amazing. He was so kind and caring. I hate needles and…read morethanks to him, I barely felt a thing. The staff is wonderful too. I was freezing. I guess the young lady noticed and brought me a blanket and covered me up. I wish I got her name. But everyone there is nice and friendly. They really make you feel welcome. I am so glad I found this place when I first moved here from the Ft. Lauderdale area.

During my cleaning it was noted I needed one crown now and another in the distant future. A week…read morelater I am in the chair to get my one crown installed and they hand me a notice for two. I am not on a fixed income but when you're bill in the thousands doubles without notice that is completely unacceptable. Additionally I have always used the recommended insurance from the Dentist. This time was no different, a few weeks later I find out two local dentists who have been practicing for much longer than Dr Gutierrez charge $400 less for each crown. But wait there is more...My wife called to question the teeth cleaning bill prior to the crown replacement since we weren't given an itemized receipt for both our cleanings. Of course they have never given us an itemized receipt for anything, let alone a cleaning, but the bill was $400 instead of the dental plan plus the free cleanings that are usually around $100ish for the two of us. My wife and I are very clear telling our dental techs "we don't want anything extra that isn't covered by the plan they sold us." TO their credit they had us sign a sheet acknowledging this, but magically they lost both our sheets when we asked to see where we signed to authorize an extra $300 in cleaning up charges. Our cleaning should have been the dental plan fee for one year for about $100 and maybe a few dollars more... After my wife brought this to the office manager's attention she was very clear, we paid, it's our fault and should've disputed it then. To this date they have still not found our authorization letters. I can again attest I will never give this practice money. They have zero concern for customer satisfaction when it comes to them getting their up charges.

Alba M Peña, DDS - generaldentistry - Updated October 2026

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