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    Border City Insurance Services

    2.5 (11 reviews)
    Open 8:00 am - 5:00 pm

    Services - Border City Insurance Services

    Business consulting

    Car and truck insurance

    Homeowner or property

    1 More Service

    Vehicle

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    1 year ago

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    2 years ago

    Thank you for going the extra mile to get us the best rate. Every interest rate percentage counts, even when its a half of a percent.

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    5 years ago

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    Fred Loya Insurance

    Fred Loya Insurance

    (44 reviews)

    DO NOT deal with this company. One of their customers hit my friend's car and then after dealing…read morewith Loya customer service for several weeks, he couldn't find any collision center that would fix his car. No collision center he contacted would work with Loya insurance. His own insurance company is currently fixing his car and then they will go after Loya to get their compensation.

    I have NEVER encountered customer service this horrible...anywhere, ever. Their driver hit my car…read morein November '25...it's now January 31 and I finally received the payment (of under 2k on a car they deemed totaled). They don't return calls until you leave dozens (no exaggeration) of voicemails. Their claims adjusters are rude and do their best to speak extremely fast and unintelligibly. I had to report them to the department of insurance to finally get a call back (after which they dropped the ball again). They guessed my car's mileage, never requested it and were 20k high, I had to send them time stamped photos of the odometer which they claimed they didn't receive, I had to send three times. Same with comps they requested after I disputed the value they placed on my car. Before the accident I had a mechanically sound/physically perfect car. It's an old car but it had nothing wrong with it. They gave me less than 2k...in no way enough to find a car in the same condition (or in ANY drivable condition). I wound up having to shell out 8k to get a used car. Absolutely corrupt, inept, disdainful - there was not a single person I spoke with who displayed any interest in helping me, it's as if they're trying to be rude to make you give up. Sadly, none of us have a choice if we're in an accident and the at-fault driver has this insurer. TLDR - they're horrible, keep a close record of how many calls you had to make and document everything. Be prepared for a very bumpy ride (or no ride at all when they're done with you). They shouldn't be allowed to do business.

    Border City Insurance Services - homeinsurance - Updated May 2026

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