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    Boots The Chemists

    4.0 (1 review)

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    17 years ago

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    Kirkley Pharmacy

    Kirkley Pharmacy

    1.0(1 review)
    0.7 mi

    Have been using this pharmacy for years but no longer after this mornings treatment…read more Called in to collect the normal monthly prescription, Pharmacist is in a consultation so cant get the controlled drugs till he is finished . Normally would not have been a problem but had hospital appointment with consultant at the N&N and did not know how long I would be or if back before they closed. Response " oh well you'll just have to wait or come back and walked away" Not a very customer friendly voice or attitude! At this point explained about going to the N&N and it was the controlled drugs that were important and needed. At this point the non controlled drugs were placed in front of me and she walked off. Totally unprofessional and uncalled for. Not another word did she speak. I waited for a short period but then said Sorry cant wait any longer and walked towards the door. At this pointed I was shouted at " What about these" If I cant get the whole prescription I wont take any of it. A half laugh " you can get them when you get the others" Again uncalled for and totally unprofessional. When I called in same female member of staff with the same unwelcoming and friendly attitude Whilst she shouted at another member of staff to get the controlled drugs out the cupboard I asked if possible could I be given the head office contact details please. She asked another member of staff and then replied with " we dont have one anything would get sent here. Ok what about complaints? Oh is this about this mornings incident. That is none of her business and not a question she should have asked. My response was " I'm here to collect a prescription" It p was placed on the counter and I signed for the controlled drugs. At which point the bag contain was handed to me and " Thank you very much Good Bye" the sarcastic tone was not disguised what so ever. Whilst I appreciate the pharmacist was doing a consultation in the same position, a long standing customer of many years, would have knocked the door and asked if it would be possible for the Pharmacist to take them out the cupboard under the circumstances. Unfortunately at the N&N additional treatment was required and sadly as the heavy duty pain controlling drugs were required could not stay and receive it. Difficult choice but the medication was required. Very, very disappointed and will now seek an alternative pharmacy.

    Boots The Chemists - drugstores - Updated May 2026

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