Terrible customer service!!!! Did not feel welcomed at all ! My kids & I were in the store for over…read more15mins before asked did we need any help. There were 3 employees less than 2 feet from us just having a casual conversation. We just went ahead put everything back and left to shop elsewhere.

I found shoes that I thought would work, but the store employee refused to get the second shoe of…read morethe pair so I could try on both shoes together. They were so concerned about someone stealing shoes that I guess they didn't mind losing a sale. The salesperson could have gotten the second shoe and waited with me as I tried them on since there was only one other customer in the store. Instead she went back to stocking shelves. Did she forget that the reason shelves are stocked is so that the shoes can be sold. I'd rather get the shoes at full price somewhere else than save 30 dollars buying from someone who treats customers like potential thieves. I value my self respect much more than I value money. Too bad this store's employee doesn't feel the same.

Really good prices on quality footwear. Got a pair of shoes that are able to be wet but had good…read moreairflow. My only knock was the person who was supposed to check you out was walking around trying to convince shoppers to buy more. The wait wasn't long but the "encouraging" folks to buy more was a bit annoying.

I am not a shopper. I went into the store at my wife's suggestion. I did need hiking shoes, and she…read moresuggested we go to Merrell's. We did and the sales representative, Brandon, was amazing! He was so knowledgeable about the products. He was personable and answered all our questions, and there were many. Also the Store Manager , Thomas Gavlick, was tremendous and very helpful as well as funny. Those to guys were great representatives for your company. Please let them know that we commended them to you. In retail so many people want to complain, but our experience was over the top very good because of those guys. (We ended up buying socks as well as the four pairs of shoes.

Large selection of clothing, hats and boots. Custom cowboy hat shaping by Savannah was incredible!…read moreSavannah has a great style sense and can magically transform a cowboy hat. Service with a smile, that just adds value to the experience!

Always a treat to visit! My grandchildren love visiting and seeing new items each year. Something…read morefor all ages! Goodies never disappoint!

Not a great selection. Limited kids sizes. Store is clean and convenient but I really needed more.read more

The variety was great and the prices were great. But the customer service was terrible !!!!read more

My twins were pleased with the new shoe store and exclaimed "great service and so many cool shoes…read moreto chose from". The place was full of college-aged customers and the vibe was very cool. This place is located on the strip right next to Regions bank. There are some parking spaces on the corner next to Regions too. If you are looking for the latest, hard-to-find kicks, this is the place.

Awesome selection of new and used sneakers, streetwear, and vintage. All authentic, all good people.read more

What a great place! The staff was incredibly helpful and knowledgeable. My wife had been searching…read morefor the perfect pair of boots for quite some time but always struggled to find the right fit. The gentleman on the second floor went above and beyond to assist us--he was attentive, patient, and really knew his stuff. I regret not catching his name, but he mentioned hiking the Appalachian Trail, which made the experience even more memorable. Thanks to him, my wife finally found the perfect pair. We would highly recommend visiting this shop!

What a great experience I had here! The shop owner was so so kind and helpful. She was so ready to…read morehelp us find the perfect product for what we were looking for. Not overpriced! Definitely recommend checking this sweet shop out.

Scot and Tabitha are always eager to help with your footwear needs…read more The brands they carry are high quality. Scot and Tabitha also endeavor to make sure the footwear one selects fits properly and is the right style for your feet.

I'm visiting Gatlinburg for a trip and I wanted to get some new shoes because the ones I had were…read moretore up. I saw it opened at 3:00pm and I said "I'll just wait for it to open" I waited 5 hours till 3:00 at 4:00pm I'm still waiting for the store to open. I'm furious about the posted times that they have. I recommend that you never go to these stores or Foot Gear in general just a big waste of time.

Customer Service in this place is fantastic. I had a great experience with one of their sales…read moreassociates who went above and beyond to find an item for me. It led me to leave this review. Great service and 5 stars for this place.

It's a shame that the website shows they have some products but the store says no we don't carry…read morethat. When I mentioned your website says you do I was told they are always wrong.

Monday, 9-14-2026: We stopped here because my daughter and I love to shop. This is such a cute,…read morewell organized, & inviting store. The staff were very welcoming & helpful. There's a nice collection of clothing and accessories on display. Such a nice array of jewelry! They even have a children's section and clothing expressing Tennessee pride. In the back of the store there were some toys for sale. It was slightly pricey but all the items looked to be of very good quality. My daughter bought a Tennessee top and a pair of shoes. She remarked how nice everybody was & she loved the variety. I have a feeling we will be returning!

Ive been shopping here for 4-5 years now and I thought their stuff was cute and not a terrible…read moreprice but recently I bought one of their game day bags. White, clear, and has a bit of black and that bag RUINED my game day dress, lululemon shorts, etc. what kind of game day bag meant for game days bleeds on everything. Ruining over a total of $500 worth of my clothing. I'm only giving this review because if you're charging that much for boutique items to just end up ruining your clothes. Along with this, I've noticed every time I walk in im being stared down especially if I'm browsing the display at the front and I know shoplifting is a problem anywhere but for the love of god I can't browse without someone breathing down my neck. Nice staff and cute clothes and accessories but the bag ruining clothes I actually bought from here awhile back I would watch before buying certain items from here.

Monday, 9-14-2026: We ducked into this store to escape the heat and enjoy the air conditioning…read more But we found so much more! This place was huge and seemed to have everything. It was very organized and laid out nicely. It reminded me of a department store with a country general store vibe. It was modern yet old fashioned, if that makes any sense. It's hard to describe but it had a very pleasant & inviting ambiance. The store personnel were cordial and happily offered their help. I was only browsing when I espied a counter with popcorn. Of course I ordered a bag and it was pretty good. The young lady who attended to me was very sweet & friendly. My brother bought a couple of t-shirts, my daughter bought a top and I bought some snacks & more popcorn. Pricing was reasonable on most items yet others were pricey like some of the clothing and accessories. We really enjoyed shopping at this store and look forward to coming back.

What a fun store! I love that they are pet friendly! It was nice to be able to visit a new area and…read morebe able to take my pup in with me. Mast General store is larger than meets the eye. There is an entire downstairs that offers clothing brands like Columbia, Vuori, and more! There is some camping gear and camping shoes. It was an unexpected surprise to find that section. Above, there is a selection of clothes, candies, gifts, and other goods to look at. It is fun to walk the store and see everything they had to offer. I was looking for a Christmas ornament. They did have some, but they were generic. I wanted something more specific to the area. There is a parking garage nearby. The area is super busy and you may have to walk a ways to get to the store. Stay pet friendly, this is a lovely perk to visiting!