So as it turns out, their return/exchange policy may as well not exist. I usually floats between a 34 and 32 waist depending on brand, so when I went in to get a pair of work pants I got a 34 due to being a new brand (I'd rather a little loose than tight given the choice). Turn out 32 was the size I needed. When I went in to exchange it they told me that since I had worn it ONCE I could not return or exchange it. Especially with work gear where you'd have to try at the very least wearing it out and around to see if it works for you, this policy doesn't make sense.
They basically say buy it not knowing if it's right, and by the time you know or not it's tool late no matter when you buy and bring it back. I've spent thousands on boots there over the years, they can't swap one pair of pants for me? I'll be taking my business elsewhere. read more