We stopped by here because they offer buy one pair get two free. We thought for sure that we…read morewouldn't find three styles worth the price for one pair even with three of us looking at boots. Well, we each found at least three pair we liked. The prices were reasonable, especially considering that you only have to pay for the price of the highest cost and the other two were free. We didn't see any of the big name brands, but we felt that the quality was good. All of the boots are on shelves sorted by size. So you can look for you size, find ones you like and try them on. There is plenty of staff there and are quick to help. If you see a boot that you like, but don't see it in your size they can check in back to see if they have it in stock. We spent quite a bit of time there trying on many boots and several times they went back to look for specific boots for us. One thing I really liked was that they had a piece of blue jean material that you could wrap around your leg to see what it would look like in jeans. For a guy wearing shorts, this REALLY helps to see how they look. Superior service. A special shout out to Steve who helped me and my son initially. His shift was over and left before we were done. He was very knowledgeable and provided tips on how to ensure that we had a good fitting boot. As I said, we were there for a while. Emma stepped in to help and she did a great job of running back and forth to ensure we had what we were looking for in boots. Kristen also helped us out. Especially my wife. Lastly I want to say thanks to Melanie who took care of checking us out. She helped ensure we got the best deal with all the boots we bought.

Great I need cell service and the selection is overwhelming and it's a great value. Y'all need to…read morecheck it out.

I visited this store today and was thoroughly impressed with the amazing customer service. I'm a…read morelocal to the area and have shopped there frequently because of the great selection and prices. I just wanted to brag on their customer service I witnessed today. Not only did a very nice gentlemen named Mikey walk all the way across the store to help me find one pair of shoes for a gift, but he also offered to hold my boxes and help me find the right size. They were a gift so I didn't need the assistance, but the fact he offered was so polite. It was while I was deciding on which style and color to get I noticed a very nice young lady who went above and beyond to help an older woman and her granddaughter find shoes that were her size and style. The woman admitted they didn't have a lot of money and couldn't afford the shoes she wanted. Ashley went out of her way to find more affordable shoes that were similar to what she wanted. She even went as far as to let them try those shoes while she walked across the store to the clearance section to find more shoes that were her size and better priced for them. She was polite and absolutely genuine. There was not one time she got annoyed or had an expression other then helpfulness and kindness. This is unfortunately hard to find in our county because of all the tourists that come in and out of our town. It was so awesome to see this, and this company is lucky to have two kind and dedicated employees.

I found shoes that I thought would work, but the store employee refused to get the second shoe of…read morethe pair so I could try on both shoes together. They were so concerned about someone stealing shoes that I guess they didn't mind losing a sale. The salesperson could have gotten the second shoe and waited with me as I tried them on since there was only one other customer in the store. Instead she went back to stocking shelves. Did she forget that the reason shelves are stocked is so that the shoes can be sold. I'd rather get the shoes at full price somewhere else than save 30 dollars buying from someone who treats customers like potential thieves. I value my self respect much more than I value money. Too bad this store's employee doesn't feel the same.

A great store with great sales! The aren't many staff working here but they are still available to…read morehelp. They have a wide selection of shoes and a small selection of clothing. The prices are really good. Call before you go to see what their specials are. Plenty of parking at this outlet mall too!

Went to NB for some Women 327s, but was not able to find the exact color I was looking for…read more However, I was able to order it. Customer service was okay. At first, no one was helping us but we were finally able to get some help. Great customer service from the cashier, who stated that he was about to go to the U.S. Marine Corps and as a Veteran was able to have a common conversation to him.

Really good prices on quality footwear. Got a pair of shoes that are able to be wet but had good…read moreairflow. My only knock was the person who was supposed to check you out was walking around trying to convince shoppers to buy more. The wait wasn't long but the "encouraging" folks to buy more was a bit annoying.

I am not a shopper. I went into the store at my wife's suggestion. I did need hiking shoes, and she…read moresuggested we go to Merrell's. We did and the sales representative, Brandon, was amazing! He was so knowledgeable about the products. He was personable and answered all our questions, and there were many. Also the Store Manager , Thomas Gavlick, was tremendous and very helpful as well as funny. Those to guys were great representatives for your company. Please let them know that we commended them to you. In retail so many people want to complain, but our experience was over the top very good because of those guys. (We ended up buying socks as well as the four pairs of shoes.

If Cavender's had a flagship store just for road trippers, this would be it…read more Tucked just off the interstate in Sevierville, down the road from Buc-ee's and Crystal Burger, this location is a hidden gem for anyone making their way to the Great Smoky Mountains, Gatlinburg, or Pigeon Forge. But for me, this wasn't just a pit stop, it was a pilgrimage. Cavender's is my mothership. I'll go out of my way when I'm traveling to pop in, browse the pearl snap shirts, try on a new pair of boots, or check out the big and tall section. And rarely, if ever, do I leave empty handed. This store was no exception, well stocked, beautifully clean, and staffed by some of the most welcoming folks I've encountered at any western store. But what truly sets this visit apart, and makes it one of my best Cavender's experiences ever, is the team. We rolled in about an hour and a half before closing and left just a few minutes before they locked the doors. Not once did we feel rushed. The staff actually encouraged us to take our time. They mentioned that it's standard for them to stay a little late if needed because making sure the customer has a great experience comes first. That's the kind of customer service you rarely see anymore, and it deserves to be celebrated. And now let me give a very loud, well earned shoutout to Cassidy. My wife had been trying on a few items while we were shopping. In the chaos of our road trip and making a quick detour, one of the items she intended to purchase didn't make it into the bag. It got rung up but left behind. We didn't realize it, but they did. Two days later, I got a call from Cavender's. Cassidy had noticed the item, remembered my wife, pulled the transaction, verified it was paid for, and tracked down my information through my Cavender's account. They didn't have to do that. Most places wouldn't. But Cassidy did, and that attention to detail and care was impressive. When I called to follow up, she confirmed my address and let me know it would be shipped to us directly. That kind of above and beyond effort, the kind that feels more like helping a neighbor than handling a transaction, is exactly what makes this location, and this brand, so special. Some people might say, "That's just good customer service." I say, "No, that's exceptional customer care." That's Texas born hospitality, proudly delivered in East Tennessee. So if you're on the way to the Smokies, do yourself a favor and make the turn. Grab your gas and snacks at Buc-ee's or Crystal Burger, then take a few minutes to step into Cavender's. You'll find a great selection, a beautiful view from the parking lot, and a team that genuinely cares. Cassidy and the crew, thank you. You didn't just earn a sale. You earned lifelong customers.

Decent selection of woman's boots, reasonably priced with very friendly and helpful staff.read more

Jennifer was a great help and took great care of us. My 4th…read morepair of sketchers and will probably be back for more. But sketchers needs to sell insoles. Highly recommend. Bert B.

My husband and I came in today and received such amazing service from all the employees! I actually…read moreended up purchasing two pairs of shoes ---- reasonable prices , amazing employees--- highly recommend this amazing shoe store

The variety was great and the prices were great. But the customer service was terrible !!!!read more

Prices were great - it's a clearance center so all sales are final but we were incredible happy…read morewith our finds! All 4 of us found shoes we wanted over 2 trips to the store and the staff was super kind! Big store and very clean.

They had a good selection of shoes here. I felt their clothing selection did not distract from…read morethis. Their discounts were what I expected (a good thing). Also nice was a helpful staff that was not pushy.

We are all entitled to our own opinions right? Well... here is mines:…read more Parking: 3 Location: 5 Customer Service: 4 Facility décor/cleanliness: 5 Super clean store with attractive sales going on right now. The staff was nice and cordial. The store was well organized and everything was neatly placed. Gotta love the Tanger Outlets of TN! The outlets are so convenient in the middle of everything attractive in Sevierville. The parking stinks at the outlets as this is peak season plus there are tons of stores to choose from.

This is a five star location. A mix with Izod and Van Hausen there are great deals and always door…read morebusters. The prices are really cheap and the clothes are very nice. The staff is very friendly and you should stop by to look for gifts and clothing for a work setting as well as some leisure. The prices average between $20 for a shirt and some of the dressers for men are all the way down to $12. They have collar shirts as well as nice cardigan sweaters. For women they have a beautiful array of stylish casual dress shirts for business church or leisure. 5 stars for selection!!!