Worst service ever!! Never buy a boost mobile phone. Worst customer service of any business I have ever dealt with. If you try to leave plan on buying a new phone, even if you already own yours or waiting 48 hours before they will unlock it. They will cancel your service but afterwards tell you but oh we wont unlock it for 48 hours. And thats if you can actually understand the broken English they all speak.. Dont ask to talk to that department because they are a phone service whose departments don't have phone service..yes that is what the idiot on the other end actually said. After being put on hold for 15 min to speak to a supervisor and explaining I was having chemo the next day and needed my phone his words were well then guess you shouldn't have changed phones today. Total incompetence from a foreign company..do yourself a favor buy from anyone else or pray you like not having a phone. read more