I've used them before and there was no problem. Today, not the case. I had called them last week…read moreand they did not make their appointment. I called today, to follow up. The guy just basically jumped all over me. He was screaming at me, how busy they were and the hours they worked. I hadn't acted ugly, I just asked when they might get to me. I believe there is a lack of management problem here. Guys who can work on comuters, but have no idea how to treat customers. Very unprofessional. Actually, what I need them to work on, is the same thing they supposidly fixed before. They have to come out, it is my printer, which is new, that will not stay connected to my laptop.

Laughed in my face anytime ive dealt with them over the last 5 years. The only reason this place is…read morestill in business is because they have no real local competitors. Its a really sad outfit. 3/5 customers I am forced to recommend this place to aren't happy with their work and/or professionalism. Sad to see really our small town that this is our only option. I would recommend literally driving 25 mins to boone to use Apple Juice. Those guys are truly friendly, offer quality work and will treat you like your a human not another dollar bill.

We got completely locked out of my mom's new phone and came here when Verizon couldn't help. A very…read morenice young man reset the phone in literally about ten seconds. Definitely recommend this place, they deserve more than five stars!

Beware, DO NOT USE THIS PLACE. I would give a ZERO star if I…read morecould. I brought a perfectly functioning phone with a spider webbed cracked screen in for screen replacement as they are the closest Samsung Authorized Repair shop. I waited 4.5 hours with excuses claiming hes having a hard time connecting with Samsung, before I left home to pick up my kids. Owner calls, asks, then accuses me of cancelling my "ticket" and that he can no longer repair my phone. I drive all the way back to the repair shop and not only is my glass screen mutilated, my phone no longer works. So after half a day waiting for a simple screen replacement, MY WORKING CRACKED PHONE TURNED INTO A NON-FUNCTIONING PHONE. Beware of this shady place.

I took my daughter's iPad to Southern Outlaw Repairs January 13th to have a busted screen replaced…read more I asked him if he guarantees his work and he said he does so I initially felt comfortable taking it there for repair. Upon picking the iPad up, everything appeared to work properly. However, I noticed that the home button became stuck under the screen after being pressed and it wouldn't come back up. I messaged him about it and he said that it was a feature Apple used to disable the home button so people would take the iPad to Apple for repair/replacement. There is no validity to this. Do not buy into this lie. He said he'd take another look at it. He ended up replacing the screen and the home button once more, but this time the new home button didn't support Touch ID. A minor inconvenience but not a huge issue. The real problem was that the new home button didn't work, nor did the power button. The only way to get the screen to light up was to press and hold the power button and then swipe cancel when it asked if I wanted to power the iPad off. Also, the touch screen only worked sporadically. I messaged southern outlaw repairs right away about the issue and I was given the same response about it being a feature Apple implemented. Again, THIS IS A LIE. He agreed to look at the iPad once more but at this point I just wanted a refund. I couldn't use the iPad so I was out the money I paid him to repair it and unable to make a claim with insurance because southern outlaw repairs is NOT authorized to work on Apple products. Took the iPad once AGAIN and he said he could reset it. I can do that myself. That isn't the issue and that didn't resolve the issue. He also put a passcode on the iPad so initially it couldn't be unlocked when taken to Apple Juice to have them look at it. Do NOT trust Southern Outlaw Repairs. It has been a nightmare, time consuming, and a huge waste of money. He will lie to avoid repairing things he damaged. Would have been better off just using the iPad with a cracked screen. At least then it was still functional. After posting the above review to the Southern Outlaw Repairs facebook business page the owner publicly replied multiple times lying about what actually occurred (the comments from the owner are conflicting enough that one can detect the lies by reading the thread, as he backtracked multiple times during the facebook exchange) and then insinuated he could sue me for my factual review.

I needed a screen repair for my iPhone. I enjoyed the friendly service and the fast repair. It was…read morealso much more affordable than other options in the area.

Great price and quick service. Less than $150 for an iPad…read morescreen repair. Quoted at 48hr turnaround, but device was ready the next day. Will return for all future needs. Thanks Brady

I had the glass on Pro fixed and the owner went all the way out to make sure everything was OK. He…read morewas prompt responsible and his service was wonderful. My iPad Pro is working excellent and I will be back. I highly recommend this gentleman for his professionalism and excellent work. thank you so much. Tresa Joseph. *****

Does not honor their warranty and instead charges you, the customer to fix THEIR mistakes.read more

Was having an issue with my iPhone 14 battery. Stopped in and asked the employee (didn't get his…read morename), if he could help. Yes, but didn't have the battery in stock. Came back the next day to see if he would call the Bristol store, to see if they have a battery for my phone. He said that he had two batteries over-nighted. Was able to fix my phone in about an hour. Awesome job guys. Thanks.

Took an iPad in for a power port issue, it was not charging. 3 days later we had to call and check…read moreon it because they don't notify you when the repair is complete. We picked it up, took it home and tried to use it a few hours later and while it was now charging, there was no sound. They fixed one problem but created another. I called them and told them they needed to fix the issue they created, I also told them we would not be paying for their mistake. 2 days later, it was done, never received a call (again), we had to keep checking on them. Save yourself a lot of hassle and take your broken devices elsewhere. ***UPDATE*** In response to the owner: .....The facts are, No voice mails were left, you fixed one issue only to cause another which took days to resolve and cost us much more time, gas expense for going back and forth, wear and tear on a vehicle.I know you don't take these things into consideration so you can stop the BS. My review is a factual account of our experience, period. ***Update #2*** I had to block the so called owner from messaging me due to personal attacks. This is how he reacts to a negative review!. this should tell you everything you need to know about this person and business.

Flip was super helpful! Changed out my phone battery at a good price super speedily. Highly…read morerecommend this place for your whatever you need digitally!

Avoid this business - paid hundreds to have a phone repaired and less than 6 months later it was no…read morelonger charging. Took it to the Apple Store and they said it was repaired with cheap parts and the battery was not the original. The kicker is Boone cellular said they did not change the battery - so it is a mystery as to what happened to the original Apple battery in the phone. Also they would not honor the lifetime parts warranty that is listed on their website.

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.