Since they opened - their customer service has gotten much better (it used to be awful). I guess I miss the knowledgeable sales people that Borders had when it was in town. They have an okay selection of books, but almost never have what I'm looking for (but are always willing to order it for me - which is great - but I can do that myself and it defeats the purpose of going to a local store). Bottom line - when I go to the bookstore I want to interact with other people who love to read, and from my experience - their employees don't. read more