My partner and I brought in two rings to be resized. We were told it would take about three weeks…read moreand that we'd be contacted when everything was ready. We never received a call, so I called on February 28, the day we planned to pick them up. I was then told the job wasn't finished because of the engraving inside my partner's ring--even though he had clearly said from the beginning that it was fine if the engraving disappeared during resizing. After we repeated that it was fine, we were suddenly told to come in within a few hours. The other ring was mine, and it still didn't fit properly. That day, my partner asked for a very small adjustment--between a size 5 and 5.5 (around 5.25)--because 5.5 was loose and 5 was too tight. The tall female staff member said finger size can change with the weather. I understand that, but I was genuinely worried it could slip off when washing my hands. She told us to come back on Wednesday. When I returned on Wednesday, it honestly didn't feel resized. When I asked about it, the male staff member sighed and told me to "wear it for a week and come back if it still feels loose." He also said he could resize it down by a quarter size and wouldn't charge me for it. That left me even more confused and frustrated--if it could be adjusted that quickly, I don't understand why I was told to wait until Wednesday in the first place. Overall, the communication was poor and the service felt dismissive.

Recently we visited Squirrel City Jewelers, a fantastic small business in downtown Kent. ( I live…read morein California, but my Fiancé went to Kent State) I needed to have my engagement ring and wedding band prongs checked and re-plated. My first experience with the shop, I was gifted a custom necklace by my fiancé, made by the owner, Michael, over a year ago. Michael's attention to detail and craftsmanship is incredible. He was given free rein to design the necklace, using "hummingbird" as the inspiration. His vision, personal touches, and artistic vision made the piece truly stunning. Not only did Michael revive my engagement ring back to brand new sparkle, I was obsessed with these adorable skull pearl earrings (I found out also made by Michael). The whole team at Squirrel City Jewelers are friendly, knowledgeable, and passionate about their work. If you're looking for unique, personalised, high quality jewelry- that highlights independent artisans Squirrel City Jewellery is the spot. They offer a unique range of handcrafted one of a kind pieces, inspiring for any style. I will wait until I travel back to Kent to have any jewellery repair or add to my unique collection. Definitely will not be buying from any chain stores anymore- after my experience here. Thanks SCJ!

The best store for you is the one that aligns most closely with your specific budget, desired…read morestyle, quality expectations, ethical values, and need for service. Use the factors above as your guide and do thorough research! Select Jewellers of OHIO is the best and most friendly store I have ever visited. Specially Bill was super helpful and accommodating and Chis is an expert in customization. Strongly recommended for all your fine jewelry requirements for any occasion.

Bill was amazing, we gave him our budget and I was able to design the exact engagement ring I…read morewanted. He worked with us and was so understandin. He had it ready in under 5 days and it came out stunning. Highly recommend!! You won't find anywhere better, Select Jewelers is the best place

I'm really bummed that I have to update my review in this way. After my first experience here I was…read moreeager to go back when we needed a new set of rings, this time a matching set for myself and my partner. First issue: I wanted my new ring to be close in size to the previous ring I had gotten, and despite emphasizing this several times, Bruce either ignored me or assured me the smaller band would be fine. I don't like it. Second issue: we chose matching raspberry colored stones for our rings. One stone in mine, three in my partners. Over the following two weeks we got several calls asking if we were sure we didn't want to choose something "more masculine" for my partners ring. We told them multiple times that we were happy with the color we had chosen and to go ahead and finish the rings. Third issue: almost two months go by and we have heard NOTHING, despite being told our rings would take no more than a couple of weeks. I finally called them and was told by the woman who answered that the shop had deemed my partners ring "low priorty" because they didnt think we "needed it anytime soon" and hadn't even touched it. She said she would have Bruce call me back the next day to deal with my displeasure. The next day I called an hour before they closed because I still hadn't heard. When I finally got to talk to Bruce he immediately threw the woman under the bus and said everything she had told me was wrong, then proceeded to give me the exact same explanation she had, just more sugar coated. He asked us to come in to the store one more time to confirm what we wanted. Fourth issue: we ended up going to the store as requested and my partners ring still hadn't been touched. Bruce brought out the stones and tried to tell us that they just "couldn't find" two similarly colored stones, so we should settle for the redder (subtext: more masculine) stone as the center of my partners ring. After confirming that the the stone was the same size as the one destined for my ring, I told him to put the darker stone in my ring since the setting would allow light in and make the darker stone appear slightly lighter to match the pinker stones. I also made it clear that I did not appreciate the obvious attempts to subvert our wishes for both of us to have the raspberry colored stones we'd initially chosen. My partner already deals with anxiety and having to constantly reaffirm their choice of stone color was stressful for them. Fifth issue: today we recieved a bill for the ring resizing they did on another ring my partner had purchased there that we had been told not to worry about. All in all, it took us over two months and way too much judging to get an approximation of the rings we wanted. We paid way too much considering the way we were treated, and we won't be returning. If you are anything other than a heteronormative couple looking for variations on a traditional set of rings, I highly advise you to go elsewhere.

The best! Bruce and Susie are amazing to work with. They use a family diamond and worked to…read morecustomize an engagement ring with it, and the end result was better than I can ever had expected! Bruce took the time to sit with my fiance and educate him on the diamonds, so he was fully knowledgable about his decisions. They also made my mother's engagement ring into a beautiful necklace, and used great techniques to help me visualize what it would look like. Again, turned out beautiful and Bruce took the time to help me customize the necklace to exactly how I wanted it. Wouldn't work with anyone else - they are top notch!

Had the unfortunate and unpleasant task of being "helped" by Deborah here. Every question I asked,…read moreshe reacted to with attitude and sarcasm, and without clear answers. If this nasty woman cannot handle a couple of questions, she should not be working in retail: when you're rude to customers in a local shopping area like this, it culminates in less profit for your neighbor retailers as well. I no longer feel particularly motivated to do other shopping in this area, thanks to this experience. What a shame, as these are new potential loyal patrons discovering your shops around Christmas.

If you are looking for reputable, high end/great quality jewelry brands, this is a great shop…read more They carry John Hardy, Robert Coin, Henry Daussi, Sethi Couture, Simon G, Coast Diamonds, Jude Frances AND MORE. Very nice mixture of jewelry brands and designers. Jewelry types include stackable rings, engagement rings, earrings, necklaces and more. I was looking for a brand I saw on vacation and this was the only store in Ohio to carry the designer I was looking for. Make a day trip out of it and enjoy the local surrounding shops and restaurants in quaint Hudson!

Fantastic gift shop with the friendliest staff! Hedges…read moresells higher end candles, serverware, skin care, books, jewelry, cards, candy, pajamas and more. Although I have been shopping there for years, my most recent experience prompted me to write a review. It was a busy Saturday and I had a return/exchange to make. Even though there was a line forming behind me, the woman working with me was so kind and patient the entire time- and even went to a back room to look for a specific scent of lotion I had wanted. I can't think of a more comprehensive gift shop in Cleveland.

Unique items in the beautiful, newly-renovated store. Very spacious. Come browse a variety of items…read morefrom jewelry, household goods, books, candles, clothing, purses, shoes. Great place to find a gift for any occasion! Highly recommend a visit if near the Chagrin Falls area.

Disappointed... in retrospect. This jeweller will purchase…read morescrap gold at a very low price. When I realized that I had been had--totally my fault, I should have carefully checked market prices-- I proceeded to test this jeweller for his ethics. I asked him to verify if my gold ring was indeed 18 carat, pretending I wanted to sell it for scrap gold. He said it was 10 carat. Two other jewellers confirmed it was 18 carat. Plus stewarding ANY political party with placards on his store windows-- at best, it is a bad way to do business.

I highly recommend patronage of Ark Jewelers. They are extremely nice to work with, as well as…read morevery fair with their prices. I have never been disappointed with what I have purchased there.

Amazing staff and jewelry!!!! Excellent value! Recommend highly!!! Staff are very knowledgeable,…read moreprofessional, courteous and friendly!!!! Jewelry is high quality and thoughtfully designed!!!!

I referred my son to Rachel and Barb and he reports receiving exceptional services. He reports…read morethey listened well, explained terms in a layman's way and made him feel welcome. Best of all his now fiance lives the ring!

Courteous,excellent service.Highly recommend. Had diamond ring redone as pendant. Beautiful work…read more Fairly priced. Prior estimate elsewhere ridiculous. Very pleased.

This is a custom ring made by Tony! All of his custom jewelry he has made for me has turned out…read moreabsolutely amazing! Always excellent service. I wouldn't go anywhere else.