Went in for ring shopping and felt a bit rushed and didn't love that the staff didn't seem to know…read morethe answer to our questions with confidence. If you plan to spend the amount of were you want to feel that the people you buy from are confident in the piece you are making.

I've worked with IMG before and it has been fine. I recently took in a necklace to be repaired -…read moreonly the clasp had to be fixed yet my necklace came back 1/2 inch shorter. I've had that necklace for years and I knew right away that it didn't fit right. The associate said I must have just forgot what it felt like. When I got home and measured it, yep 19.5 inches and when I took it in, it was a 20 inch chain. They said they only touched the clasp. I should have measured and taken pictures of the necklace on the drop off. Ugh. I should always keep a tape measure in my bag.

My partner and I brought in two rings to be resized. We were told it would take about three weeks…read moreand that we'd be contacted when everything was ready. We never received a call, so I called on February 28, the day we planned to pick them up. I was then told the job wasn't finished because of the engraving inside my partner's ring--even though he had clearly said from the beginning that it was fine if the engraving disappeared during resizing. After we repeated that it was fine, we were suddenly told to come in within a few hours. The other ring was mine, and it still didn't fit properly. That day, my partner asked for a very small adjustment--between a size 5 and 5.5 (around 5.25)--because 5.5 was loose and 5 was too tight. The tall female staff member said finger size can change with the weather. I understand that, but I was genuinely worried it could slip off when washing my hands. She told us to come back on Wednesday. When I returned on Wednesday, it honestly didn't feel resized. When I asked about it, the male staff member sighed and told me to "wear it for a week and come back if it still feels loose." He also said he could resize it down by a quarter size and wouldn't charge me for it. That left me even more confused and frustrated--if it could be adjusted that quickly, I don't understand why I was told to wait until Wednesday in the first place. Overall, the communication was poor and the service felt dismissive.

Recently we visited Squirrel City Jewelers, a fantastic small business in downtown Kent. ( I live…read morein California, but my Fiancé went to Kent State) I needed to have my engagement ring and wedding band prongs checked and re-plated. My first experience with the shop, I was gifted a custom necklace by my fiancé, made by the owner, Michael, over a year ago. Michael's attention to detail and craftsmanship is incredible. He was given free rein to design the necklace, using "hummingbird" as the inspiration. His vision, personal touches, and artistic vision made the piece truly stunning. Not only did Michael revive my engagement ring back to brand new sparkle, I was obsessed with these adorable skull pearl earrings (I found out also made by Michael). The whole team at Squirrel City Jewelers are friendly, knowledgeable, and passionate about their work. If you're looking for unique, personalised, high quality jewelry- that highlights independent artisans Squirrel City Jewellery is the spot. They offer a unique range of handcrafted one of a kind pieces, inspiring for any style. I will wait until I travel back to Kent to have any jewellery repair or add to my unique collection. Definitely will not be buying from any chain stores anymore- after my experience here. Thanks SCJ!

I'm really bummed that I have to update my review in this way. After my first experience here I was…read moreeager to go back when we needed a new set of rings, this time a matching set for myself and my partner. First issue: I wanted my new ring to be close in size to the previous ring I had gotten, and despite emphasizing this several times, Bruce either ignored me or assured me the smaller band would be fine. I don't like it. Second issue: we chose matching raspberry colored stones for our rings. One stone in mine, three in my partners. Over the following two weeks we got several calls asking if we were sure we didn't want to choose something "more masculine" for my partners ring. We told them multiple times that we were happy with the color we had chosen and to go ahead and finish the rings. Third issue: almost two months go by and we have heard NOTHING, despite being told our rings would take no more than a couple of weeks. I finally called them and was told by the woman who answered that the shop had deemed my partners ring "low priorty" because they didnt think we "needed it anytime soon" and hadn't even touched it. She said she would have Bruce call me back the next day to deal with my displeasure. The next day I called an hour before they closed because I still hadn't heard. When I finally got to talk to Bruce he immediately threw the woman under the bus and said everything she had told me was wrong, then proceeded to give me the exact same explanation she had, just more sugar coated. He asked us to come in to the store one more time to confirm what we wanted. Fourth issue: we ended up going to the store as requested and my partners ring still hadn't been touched. Bruce brought out the stones and tried to tell us that they just "couldn't find" two similarly colored stones, so we should settle for the redder (subtext: more masculine) stone as the center of my partners ring. After confirming that the the stone was the same size as the one destined for my ring, I told him to put the darker stone in my ring since the setting would allow light in and make the darker stone appear slightly lighter to match the pinker stones. I also made it clear that I did not appreciate the obvious attempts to subvert our wishes for both of us to have the raspberry colored stones we'd initially chosen. My partner already deals with anxiety and having to constantly reaffirm their choice of stone color was stressful for them. Fifth issue: today we recieved a bill for the ring resizing they did on another ring my partner had purchased there that we had been told not to worry about. All in all, it took us over two months and way too much judging to get an approximation of the rings we wanted. We paid way too much considering the way we were treated, and we won't be returning. If you are anything other than a heteronormative couple looking for variations on a traditional set of rings, I highly advise you to go elsewhere.

The best! Bruce and Susie are amazing to work with. They use a family diamond and worked to…read morecustomize an engagement ring with it, and the end result was better than I can ever had expected! Bruce took the time to sit with my fiance and educate him on the diamonds, so he was fully knowledgable about his decisions. They also made my mother's engagement ring into a beautiful necklace, and used great techniques to help me visualize what it would look like. Again, turned out beautiful and Bruce took the time to help me customize the necklace to exactly how I wanted it. Wouldn't work with anyone else - they are top notch!

Had the unfortunate and unpleasant task of being "helped" by Deborah here. Every question I asked,…read moreshe reacted to with attitude and sarcasm, and without clear answers. If this nasty woman cannot handle a couple of questions, she should not be working in retail: when you're rude to customers in a local shopping area like this, it culminates in less profit for your neighbor retailers as well. I no longer feel particularly motivated to do other shopping in this area, thanks to this experience. What a shame, as these are new potential loyal patrons discovering your shops around Christmas.

If you are looking for reputable, high end/great quality jewelry brands, this is a great shop…read more They carry John Hardy, Robert Coin, Henry Daussi, Sethi Couture, Simon G, Coast Diamonds, Jude Frances AND MORE. Very nice mixture of jewelry brands and designers. Jewelry types include stackable rings, engagement rings, earrings, necklaces and more. I was looking for a brand I saw on vacation and this was the only store in Ohio to carry the designer I was looking for. Make a day trip out of it and enjoy the local surrounding shops and restaurants in quaint Hudson!

Stuart designed the most beautiful custom made ring for my fiancé. I had a ring from my great…read moregrandmother and he transferred the center diamond into a new custom band. It came out perfectly and the price was much better than any other jewelers I'd seen in the Cleveland area. Highly recommend and will be going back!

They created the engagement ring of my dreams. I brought them a ring I had as inspiration and they…read moredelivered exactly what I asked for more sparkle and more durability

Amazing staff and jewelry!!!! Excellent value! Recommend highly!!! Staff are very knowledgeable,…read moreprofessional, courteous and friendly!!!! Jewelry is high quality and thoughtfully designed!!!!

I referred my son to Rachel and Barb and he reports receiving exceptional services. He reports…read morethey listened well, explained terms in a layman's way and made him feel welcome. Best of all his now fiance lives the ring!

Steve knows jewelry! Super nice staff. I just stopped in a while back to have Steve look at an old…read morepocket watch and he even took pictures with his cell phone and printed them out so I'd have the serial number etc. I didn't buy anything and he didn't pressure me into any sales pitch. If I were to buy jewelry, I would definitely buy from Steve.

I love Steve and his shop. I get all my jewelry from him because I know he is honest and has good…read moreprices. Every time I go in there, whether Steve is there or not, I get wonderful service. I have so many beautiful pieces from this jewelry store.

Courteous,excellent service.Highly recommend. Had diamond ring redone as pendant. Beautiful work…read more Fairly priced. Prior estimate elsewhere ridiculous. Very pleased.

This is a custom ring made by Tony! All of his custom jewelry he has made for me has turned out…read moreabsolutely amazing! Always excellent service. I wouldn't go anywhere else.