...I visited 'Bonapartes' at 'Bristol Temple Meads' train station, on Thursday 22nd November & again on Friday 23rd November, with two American friends ......
Upon deciding to eat & drink there, we were told that ....'the friers weren't working', & we couldn't order 'three' other things to eat ( as they were out of stock), also that the toilets were.'out of order'?...plus... sticky, filthy tables ...so sticky in fact, that I had to get two serviettes to lean on, as my coat kept sticking to the table...even after asking a young chap to clean them !!!! & when telling him he had missed a bit ....he gave me a 'black look' & just walked off !!!! This happened on the Thursday upon our arrival ..... Also upon our departure ....on the following day ....the Friday ..............toilets STILL out of order !!! & tables still sticky & hardly anything ON THE MENU !!!! was available !!!! ABSOLUTELY filthy place & my friends & myself decided we wouldn't ever use that place again !!!!! NOT 'managed' correctly & if 'Health & Safety' were to visit I am SURE they would have a 'field day' in there !!!!!............DISGUSTED with the service, that should have been provided, when clearly advertised !!!!! Needless to say, my American friends were disgusted & so was I ...even 'embarrassed' that I had taken them in there, in the first place ...let alone the 2nd visit !!! A couple sat on the table next to us, were asking for their 'sticky table' to be wiped/ cleaned, too !!! so we weren't alone !!! IF I knew the Head offices telephone number (which was unavailable) I would have telephoned them by now, but all I was given, was an address, by the Information desk, of the station itself ....the manager was not interested in my complaints so hence my review .... Surely you should be able enough to ...SORT IT OUT 'BONAPARTES' ???.....or you will end up by having a 'visit' from Health & Safety OR Enviromental Health .....DISGUSTING place ! Strongly advise anyone to 'think twice' before entering this establishment !! read more