My experience here was good, very good…read more Albeit, during lockdown, I was disheartened to learn the pool and fitness center were closed completely without advance notice. I feel this should have been indicated to me during booking. However, during my short stay of two nights, I was treated extremely well by the wonderful concierge, Amanda. She was delightful to speak with and made my stay with my young daughter a delight. She is full of exuberance and clearly loves her job. It should be noted that the property does not offer stairwell access within the accommodated areas. That is, there is no stair access up to your room from the lobby, rather, only a staircase to leave without re-entry. This made the stay a little arduous with a child that refuses to travel in elevators.

Poor attitude at the front desk. Pool closed, no advance notice, no compensation. Pool is why we…read morechose this hotel. No gym access. No breakfast bar access. Filthy remote control and 20 year old cheap TV. Refridgerator not working. Shat coffee. Shower was good. Bed was good. Overpriced. Leaving was the best part.

This Best Western on the surface looks like most other Best Western Hotels but it has some quirks…read more In fact, I think whoever designed the rooms or approved the design is a kindred spirit with my dad. Everything was functional and "it worked" but things were a little bit strange. So at first we could not find the fridge. The most logical place for the fridge would be under the microwave, in the space under the counter that looks like it would accommodate a fridge. Since the coffee maker was next to the microwave, it just made sense that all food related equipment would be in this nook, right? Well, we finally found the fridge, it was in the closet!!! And the light switch to the light right at the entrance, where do you think that was? Also in the closet! You had to open the closet to find the light switch! Perfectly logical, right? Lol. And the little extra security latch thing, you had to slide open the closet door and keep it open to swing the security latch all the way open, otherwise it hits the closet door. And the light switch for the main part of the room is all the way at the back of the room. So if you didn't know to look in the closet to find the light switch at the entrance, you had to fumble your way in the dark to the back of the room to turn on the lights! We were in 105. Maybe it's just this room that's weird (?!?). However, I should note that when we were checking out, the front desk staff noticed the room we were staying in and she said it's her favourite room in the hotel. Not sure if she says that to everyone, or if the other rooms are even stranger, haha. Anyway, my dad would have been like, everything works, what's the problem? Lol. I am more forgiving of such strangeness, given my upbringing, but my husband thought it was pretty ghetto, haha. Breakfast was also funny. So we were traveling during the time of Covid (not our preferred time to travel, but we were coming home from an interment and wanted to break up our drive), so I was happy that everything was pre-packaged and to-go, but we stayed at another Best Western during our trip and they had hot wrapped breakfast sandwiches (bacon, egg and cheese in an English muffin), and other pre-packaged food. This place had vegetarian omelets that were cold (and although they did not appear frozen, they were rock hard, lol). They were put in individual Ziploc-type bags. We had to heat them up in the microwave in our room. I got a "danish" which was in the same type of bag, but not a single serving, it looked like it was a huge loaf that was manually cut into pieces. And it was more like a coffee cake than a danish. I did get an individually packaged (by the manufacturer) yogurt and apple sauce, and also a juice box. They had bread and bagels, which I passed on, also cottage cheese and whole fresh fruit. Breakfast was not as bad as at the Microtel that I stayed at once in Texas (that place takes the cake for the absolute worst breakfast - think stale pastries and expired juice - and it was over a decade ago, so during normal times, and the fact that I still remember it, says a lot), so I guess I shouldn't complain? Lolz. The hotel is also right by Highway 401. It's functional and serves its purpose as a place to stay. It's not glamourous nor cool. There's free parking. We paid around $130 a night. My husband was not impressed with this place. I thought it was satisfactory ;)

We have been coming for a year on and off as a family or me and my spouse. Staff is so friendly and…read morekind. Clean rooms, breakfast is great. Clean environment

I strongly urge anyone considering this hotel to look elsewhere. My experience at Homewood Suites…read moreby Hilton Ajax was not only disappointing but also deeply unprofessional. After checking out, I was falsely accused of damaging a mirror in the room and charged $200 without any written/photo evidence, or opportunity to dispute the claim. There was no room inspection at check-in or checkout, and no proof was provided to show when or how the damage supposedly occurred other than the housekeeping crews word that they had checked the rooms prior to our arrival. When I reached out for answers, the front desk manager, Ally, was evasive and unable to provide any documentation or a clear explanation for the charge. Ally admitted that they have no written policy regarding incidentals or damage charges despite being part of the Hilton franchise. There is no transparency, no standard process, and no accountability. Since this location does not provide you any written documentation for signature upon arrival, once you press the green button on the keypad, you're at the whim of the management of this location. That said, the rest of the staff of the hotel was accommodating and respectful.

Stayed here for my weeding a few months ago. We booked online and it was a pretty standard and easy…read moreprocess. They don't do blocks but they give you a code for 10% off for wedding groups. Check in was easy and smooth. Rooms were clean and pretty spacious. We got the king studio, which has a kitchenette, sofa bed and dining table. The bed was decently comfortable. A big thing for us was that it wasn't noisy at night with people outside or neighbouring rooms, so we were able to get a good night's sleep. It's also right by the highway and has lots of parking. It's a kind of secluded area so it felt safe as well. There aren't too many options for places to stay in the area. We chose this one because it seemed to be the best overall with the reviews and price. Recommend if you're in the area and need somewhere to stay!

If I could give less than one star I would. Everything was absolutely horrendous. The person at the…read morereservations desk was so rude and dismissive. The wheelchair access button wasn't working and I asked what would happen if someone in a wheelchair needed to get it and she commented "well, they would have to figure it out". After a rickety ride to the second floor on the elevator. We arrived to a room that was BOILING HOT. The room's temperature was set to a number higher than the temperature outside. After we sanitized the space we realized that : - there were used washrags thrown over the top of the shower - the garbage bin was full - the refrigerator was filthy (absolutely thick with dirt and build up) - the bathtub was stained We wheeled our suitcases right back out. Absolutely revolting. Do not waste your time with this place.

Do not stay here!!! First. I booked & paid through Expedia…read more The front desk issued me a key. I went in the room & the phone was ringing. It was the front desk telling me"the virtual code from Expedia isn't working " I told her that I paid & can show her my receipt. She wanted me to pay her directly for 2 nights. I already paid for. I told her. No! That is between you & Expedia! Besides that shit show 1- smelled like smoke 2- can not control the temperature 3- the TV was all static!!! No HD channels 4- cigarette stains all over the bathroom It was the most smelly & disgusting hotel stay ever BTW. I did not stay there (which I paid) the 2nd night!!!!

Spent a lot of nights is a lot of hotels, but this one takes the cake. Me and my wife came here to…read moreget away from the kids for a few nights, take a swim and hot tub, well there are kids running up and down the hallway all day making a lot of noise, the hot tub was broken, the pool is cold because no heater. They would not compensate us, they were of no help. I would suggest any other hotel than this one.

I had a certificate for a free night's stay at any Marriott hotel. I decided to give Whitby a go…read moreand stayed here. I checked in on a Saturday afternoon. I was promptly greeted by a friendly woman at the desk. She advised that I was upgraded to a suite. Nice! I was up on the top floor. The suite was nice. There were two bedrooms with two washrooms, a huge living room area, and a decent kitchen area. The place had three TVs. I was so comfortable. The highlight of my suite? A fireplace! Holy moly! I have never experienced one in a hotel room in my life. It worked on a timer. It was wonderful. The downside is that this hotel is an older one. The walls were thin. I could hear the neighbours talking next door. Thankfully, I bring earplugs when I travel. My other beef has nothing to do with the hotel There were kids running up and down the hallway. Ugh! I also don't get why folks like to talk in the hallway. You have a room. Pile in there, or go downstairs and chat. I was getting something from my car at 22:40. I passed by six people standing in the hallway, talking to one another. Ridiculous! Your conversation is boring. The entire floor may not want to hear it. I would expect that it would be quieter staying on a weeknight or Sunday. I would give this place another try just to enjoy the fireplace when it's winter. My hotel suite could have easily been $200 a night, so it's not the cheapest place to stay. I'd recommend using your Marriott rewards instead, which I will do again. As far as location goes, it's close to the movie theatre and a number of eateries. (257)

Stayed here for a wedding that had reserved a block, booked several months in advance. Hotel…read moreoverbooked (despite reservation confirmation) and did not leave a room for the bride and groom! Staff was unapologetic, rude & super unhelpful.

Stayed here overnight for a conference meeting. The rooms are spacious, stayed in a room with…read moredouble queen beds, TV, desk and three piece bathroom. Room was clean and well maintained. The gym leaves something to be desired; the machines are worn and there's no source of sanitation to wipe machines down. There's a TV in the "fitness room" which is terribly staticky. The front reception desk staff seem bored and sit on their phones all day. The free breakfast is gross; most food is in bags and placed in holders. Everything is served in plastic cups with paper plates and plastic cutlery which is not environmentally friendly. Overall, only stayed here because it was paid for by my organization for my meeting but otherwise, I would not go out of my way to book a room to stay here on my personal dollar or time.

Very clean but the rooms are so loud from the traffic. I'm not sure I'd stay here again but it's a…read moregood option for the area.

Good hotel, but, we were here for a girls hockey tournament. While we had our team of 8 year-olds…read morein the pool, several of the parents noticed a security guard taking pictures using a flip phone through the window of our girls. The guard passed by the window 5 times in approximately a half hour span repeating this process. I approached a member of the staff to complain, and asked if this was standard procedure for him to be taking pictures, to which he replied "not at all, phones are not to be used by staff". I asked to speak to the manager, who was off on a break for more than an hour. When the manager did return, he took the side of the guard saying that he had nothing on his phone, which, when he showed me the phone ( not a flip phone) , had multiple pictures of room numbers on it. I asked the manager two things then 1) why would multiple parents from 2 different teams from different parts of the province be saying the same thing?, and 2) check their surveillance footage to see what he was doing, to which the manager refused. I proceeded to call Hilton corporate, who immediately escalated the call, but then had the same manager call me with the same story, and had not looked at the cameras. It is pretty sad when the security guards that they have hired are the ones that the guests will need protection from, and the Hilton employees are complicit in covering for people like this.

Exceptional Stay Thanks to Vik and His Teame recently needed assistance with a reservation during a…read morestressful, last-minute booking situation, and once again the Quality Suites Whitby delivered above and beyond. Our family of four has stayed here many times -- it's an affordable favorite -- and even during renovations, the hotel has continued to provide a consistently solid and comfortable stay. Special recognition goes to Vik Verma, the current General Manager, and his staff for their outstanding service and professionalism. Through my work, I'm closely connected to the hospitality industry, so I see firsthand how important it is for brands like Choice Hotels to hear when their teams are doing excellent work at the ground level. This is one of those times. Vik and his team truly deserve to be recognized for the exceptional service they provide. We are looking forward to our upcoming return and stay!

Just finished our stay at the quality suites hotel and just wanted to let you know how brutal it…read morewas. The entire hotel smelled like wet dog. the entire hotel including our room was AT LEAST 30 degrees celsius. The AC was non existent. The front desk took over 15 minutes to answer the phone when calling from our room. They couldn't provide a wifi password. Or a fan. Or a reason why the hotel was actually the Saharan Desert. The carpets were wet. The room was "cleaned" once on our 3 day stay (after we begged and pleaded with the front desk). And I say "cleaned" because all the dirty laundry was just thrown into our rooms closet. Just to further stress the impact and embarrassment of recommending our friends and family to book there during our stay as well, because it was our wedding day. I don't know how you expect to repair this extremely poor experience, but I can tell you that a lot of my family & friends are extremely dissatisfied.

So so much. They need to keep their hotel cleaner. There was mold in the showers and I really…read moredidn't care to breathe that. You cannot control the temperature in the rooms, and their morning breakfast is actually scary. The only reason I stayed here, I was in a car collision, and the current insurance is too cheap, to pay for better accommodations. I asked the front desk person if they had a bathtub, and the front clerk told me they don't have a bathtub in the whole hotel, (also he told me he worked there over two years and hadn't seen one there in two years that he has been there) which I do believe they have them on the first floor. I was exhausted and not up for just speaking with anyone, I just didn't care to be lied to right to my face. Every time I go there, I feel like I'm such a burden to their ass. When actually they're supposed to be making me as comfortable as possible. Doesn't No thanks. Really don't ever want to stay at this place ever again. Hopefully the car insurance will settle and let me decide where I want to rest my head. But this destination truly does suck. of course I'm trying to show you some photos and it's not allowing me access to my photos. You actually have to take pictures directly on the app or they will not get downloaded or uploaded to it. Whichever it is not sure. I just know this hotel/motel could use a really good cleaning and paint job. And check under those walls for mold.

Looks like the place was renovated here and there but the room is smelly. I wouldn't recommend this…read moreplace to stay unless the price is dirt cheap.