This had been a worst experience ever at any restaurant we ever visited. We were embarrassed and felt threatened by the Manager on Duty. Learning about the excellent food at Bombay Palace, we decided to dine in. After waiting for 2 hours we finally got our seat at 8:45pm. We were excited to try various dishes and couldn't wait since we all were extremely hungry. They finally took our order after 30 mins of wait. We were now anxious to get our food, so after about 20 mins, we politely asked the manager how much longer we would need to wait. We don't know what had got the manager upset but he simply snapped. He started yelling and screaming at us for not having patience. We do understand they are busy and having many takeout order but being disrespectful and being rude is not the way food industry works. The mangers did not stop at yelling and cursing in front of small kids who were in our group but he went to an extent of canceling the entire order and asked us to leave. On requesting him to be calm and be courteous he took the water away from our table and shouted at us to get out of his restaurant. It was very humiliating and embarrassing to get cursed in front of the strangers. The kids felt very scared. The manager at one point almost went physical and about to hit one of the guest when the guest told the manager to stop screaming at us. As a tourist in this part of the neighborhood we have felt very threatened and scared by this violent behavior. We would strongly recommend no one should patronize this location and the restaurant. The Manager had a nervous breakdown, we do sympathize with the mental stress he was going through but no one should deserve to be treated the way we were. It felt this restaurant is getting lot of business for the food but if the patrons (& probably the server / cooks) are not respected and treated well, it can lead to potential dangerous situation. Do take into consideration of being treated poorly next time you consider Bombay Palace. Bombay Palace Manager was impolite, rude, threatening, have bad language and very violent person. The incident not only spoilt our perfectly great evening but left a unpleasant memories about our visit to New Zealand. It had been traumatic for the kids in our group and the patrons who were around us to witness such a unpleasant situation. read more