Hi my name is naz, I would just like to state that we are the owners of this restaurant, and the review that has been put here about our restaurant is completely falsified. Firstly I have given us four star rating because we are very good in what we do if not one of the best. There is always room for improvement and are always working hard to satisfy our customers in anyway possible. Secondly we have never had a person called jojo l ever work for us, and not from the US either. The person in the picture is a Serbian girl called roshan or rosa for short and is more of a family friend. The name or picture or the location where they reside do not match as she is in London and not in the US! If this is rosa then I am truely disappointed at such slander.
The Gravy does not get made a week early and frozen that is totally unhygienic and untrue I should know as I am the head chef there. Anyting that falls on the floor is immediatly binned and replaced with fresh and throughoy cooked food. About the hygiene problem that this person is talking about, we regularly have Lancaster city council check us and they have never found a problem at all and have given us a four out of five star rating for our hygiene and cleanliness. We have also been awarded the AAA award of excellence for exceeding in the expectation of high quality food,service, and cleanliness of establishment certificate in 2010 and again in dec 2012.
Now we would not be getting awarded by anyone and we would not be as busy as we are or successful if we did have these problems that this jojo l is writing about.
I would like YELP to investigate this slander that has been placed upon our business.
Even though there are good parts in this review, it is still damaging to our business and reputation.
So please don't judge us by what people say come by and judge us your self. We guarantee you a night that your taste buds will not forget. read more