I am writing this review in regards to a Consultation for a small business in San Jose. We had our…read moreconsultation with Robert. I went there with a list of questions to ask but not really sure where to start. But after our meeting, I had a clearer picture of what I needed to do to get my business on the right track. Robert was very attentive, listened to my concerns, and gave us the advice that we needed. In short, I felt safe and definitely would consider him when it comes to tax season this coming year.

So I went to TaxHelpCo for my taxes this year. I provided all my records on 1.27.12. Supposedly…read morean email was sent to me on 1.31.12, however I did not receive one. On 2.19.12 I called to receive an update/status on my taxes (this is 3 weeks from my file drop off date mind you) and I was told they hadn't even started on my Loss/Profit portion of my taxes. Another email was supposedly sent to me again on 2.19.12...which I also did not receive. So I gave them a call today, 2.28.12 and received an update via email a few hours later and was asked to confirm the receipt of the email. So....I did: I'll be in tomorrow to pick them up. First I want to say thank you and I appreciate your firm handling my taxes as well as the profit and loss report. I do want to say, however, that the level of customer service I received I thought was extremely poor. Not only did I not receive an update on an eta that I had requested, but not one person from your firm even attempted to follow up with me when there was no return of information. Since my communications with Laura have all had quick turnarounds, I would have thought that my non-response would have been an indicator that I didn't receive the request for info. If I hadn't once again called to get a status report, I don't believe there would have been resolve anytime soon. Taxes are an already stressful situation, but this experience really did make it worse. My apologies for the scathing email and I don't usually write them, but I feel I have to be honest about this situation. Sincerely, Michelle To which I received this LAME email response: Hi Michelle, I am in receipt of your email. Sometimes it's good to get some feedback rather than none. So I appreciate your thoughtful response. As for your comment that we never attempted to follow up, this is not true. I personally emailed you January 31 and February 19. It is only today that I learned that those emails did not reach you. Today I determined the email addresses came from the questionnaire you completed. The new client questionnaire was the source and admittedly was a bit difficult to ready. I will shoot you a copy. On my end I think that we need to do a better job of reading email addresses. Again thanks so much for your comments Michelle. The good news is that we have your correct email now. All the best, EXCUSE ME! Did you not think it strange that you sent an email to your client and never heard back from them for 3 weeks to which you decide another email should be sent...and you still did not receive a response???? I had to flipping call you after 3 weeks I get a ridiculous update and then I have to call you yet again 9 days later to find out what the status is on my taxes???!!!!!! WTH! I guess TaxHelpCo is just booming and really can't be bothered with the Latina with a small business! Well don't worry...you wont have to help me again. Have a great day!

YIKES! This company has sure gone downhill quickly in the first two months of 2026. Inquiries take…read morea minimum of 48 hours to get answers and there doesn't seem to be anyone minding the store. If this keeps up we will be looking for a different payroll provider.

Great service! Pete has organized a wonderful staff that is always happy to help. Thank you for all…read morethe help! Amha.

I have been going to Larry for over 10 years. He is efficient, thorough and fairly priced. Highly…read morerecommend for your simple or more complex tax returns

We have always done our own taxes, but we had quite a few changes this year because of some…read moreproperty we sold and we wanted to make sure everything was right. We contacted Larry about a month before taxes were due, and, fortunately, he made preparing our taxes very easy. When everything was ready, we just reviewed the results for accuracy and paid the invoice. We have a lot of respect for Larry's knowledge and experience and really appreciate how he worked so hard to squeeze us in at the busiest time for tax preparation. Thank you Larry.

Chris is very knowledgable and thorough. I have been doing my taxes with him for many years now and…read moreI feel I am in good hands.

Just contacted this establishment to see if we could schedule an appointment to have our taxes done…read moreas we just moved to this area. The woman on the phone was clueless and kept telling me she needed to ask Chris. Each time she went to "ask Chris" she didn't place me on hold so I could hear their conversation. Then he said he wasn't taking any new clients right now. She jumped back on the line to tell me what I already heard him say and said it exactly as he did. Regardless if you're good at what you do, professionalism is still a thing and they missed the bar big time. Put the call on hold and kindly jump back on the line to explain new clients aren't being taken on. Don't just rudely brush someone off that took the time to reach out to you in regards to a service you provide. Glad I called before stopping in so I could make the right choice before letting them handle anything.

I've worked with Kathy for years! She helps tax illiterate people like myself. She is very…read morepatient, and very flexible. I look forward to seeing her every March! The new location is now 1275 S Winchester Blvd, Ste F. 2nd FL San Jose, CA 95128

After my accountant of 25+ years retired, I wanted to find someone I could rely on for many years…read moreto come. Luckily, I found ABC Tax. This is my second year coming here, and Kathy handles my taxes. I'm very happy with her service, her knowledge, and her fair prices. They recently moved to a new location at 1275 S Winchester Blvd, Suite F, San Jose, CA. The office is on the second floor of the building, located behind the Comerica Bank on Winchester.

Great service and very informative personal! Price is right for the services! Raul is always the…read moreman to go for my tax return

They were fast, got the job done. They were a lot cheaper than many many other businesses for my…read moreslightly more complicated than normal need.

Had Paul doing my taxes for years. When I decided to get divorced he chose to send me a letter at…read morethe end of January the following year stating that he is reviewing his clients and he could no longer represent me. When I called to ask why they told me it was company policy to not represent divorcing couples. I only ask myself, why couldn't he have told me once he completed my taxes the year before. At least I could have had time to find a good fitting tax person instead of dropping me when everyone is looking for tax preparers. Unprofessional! I can't believe I was treated this way after all the business I have sent his way over the years and the friendship we developed as scouting dads. Sorry no positive review here!

Paul Michael has done my taxes for many years now. I had been in the accounting profession myself…read moresince 1985 (fair disclosure: not as an accountant), but Paul's skills, quality work, professionalism, communications, integrity and fee structure are matchless. His work is exemplary, his skill set is strong, he is very experienced and he is flat out great with clients. Best professional service provider I know.

These folks were responsive and use this really good online software https://basecamp.com/…read moreThis enables tracking of tasks and todo's clients have to like submitting W2s, etc. So much better than e-mail threads which get confusing. Even with the simple process of a joint return it enabled my wife and I to be aware of what we each needed to provide. Pricing was very competitive, less than the accountant I had last year who I very disappointed with. I see negative reviews and I wonder if these different experiences could be due to getting up to speed on the portal. The negative reviews seem to be similar though not as bad as experiences I have had with the previous 2 accountants. I can say my experience was positive and I found Stephenie responsive and our taxes were filed correctly.

Acounteam is a high quality firm that understands the challenges facing small businesses. My firm…read morewas in desperate need for an accountant that could help with quickbooks. Acounteam was responsive and understood my predicament. We are in great shape now. They also have a great sense of humor.

My law firm hired Janie as our bookkeeper in December 2019. We have been working with her for over…read more5 years and she has been the best bookkeeper we have worked with. Prior to her, we worked with 2 others who did not suit our needs. Janie reconciles our accounts at the end of each month. I also asked Janie to start running payroll for us on ADP. Janie is great at collaborating with my employees. They often email her with questions, or ask her to amend or delete an invoice. She also sends us the necessary financial statements at the end of each month, and the 1099 amounts for our contractors to our tax accountant during tax season. She is very responsive to our requests and concerns. She usually responds within a few hours. Janie has a pleasant personality, she is very responsive, she is patient with my employees when they make mistakes entering client payments into Xero (sometimes they will enter payments into the wrong account and she re-enters them for us, which isn't within her scope of duties), and she always tries to help with any requests that we may have. Overall, I highly recommend Janie. She does a great job with the bookkeeping for our small business!

Janie, was a life saver when it came to doing my books. I first went to her panicked because my…read morebooks were a mess, and I mean a mess. She was able to do 3 years of back work and worked magic. I'm so grateful to her. I have since continued to use her reliable services and this is going on 5 years now. She's a phenomenal bookkeeper & is incredibly responsive, knowledgeable, and organized. I can't recommend her enough!!

Galina is my tax specialist for 5 years now and I plan to continue to use her services for my tax…read morepreparations. She's very knowledgeable in this field. She educated me and had given me good advises to help to save on taxes. Galina is a friendly, responsible, and organized person. I am glad that I find a specialist like her, and continue to recommend her services to others.

Galina indeed goes two miles when when asked to go one. We filed our kids' W-7 forms this year…read moretogether with the tax returns and Galina, beyond mere preparation of our returns, carried out all the complicated communication with the state tax board when the board questioned our dependent exemptions on the ground that the kids' ITINs had not been indicated (obviously, they could not have been indicated before they were assigned!). I am confident she would fight for her clients' money to the last penny, and I would definitely use her services next year.