Worst property management company I've ever had the displeasure of dealing with.
We rented a furnished studio in Hermosa Beach from Bolour for a couple of months this past summer. I should have known better when their leasing agent, Amy with Vista Sotheby's, was unresponsive and flaky. But the location of the studio was great and it had what we needed so I thought maybe it was just Amy. After a week, we finally got an approval. We moved in and the bathroom sink was clogged. It took Bolour four days to get it fixed. The property supervisor, Scott, was grumpy and gruff. He bad mouthed Amy and Amy bad mouthed Scott. Eventually, Amy and Vista Sotheby's was replaced by Grand Harbor Management as the leasing agent.
We wanted an inventory check because the studio was fully furnished. I repeatedly asked Scott and Bolour when that was going to happen. Scott finally came but the inventory list was completely wrong and had numerous items that were not included in the studio. He amended the list by hand and said he'd get me a copy. We never heard back from him.
Over a weekend, the electricity went out. Scott never answered his phone despite repeated tries. My calls to Bolour and their property assistant, Shavay, went unanswered because Bolour is closed over the weekend. Bolour never gave us a number to call for emergencies. The electric company asked us to check the circuit breakers but we couldn't because they were behind a locked box. Our refrigerator and freezer completely defrosted. Bolour finally sent someone Monday afternoon.
The studio did not have air conditioning. The unit has only has several large floor to ceiling glass windows on one side of the unit. Those windows do not open. At the top of those windows are a row of small windows that can be opened but using a pole to pull them ajar. There were no screens on those windows. During the summer, the unit would bake from the morning sun and later in the evening, we were eaten alive by the mosquitoes that would come in.
Later, I learned that Scott was fired. We still did not have an inventory list but eventually, Bolour sent Sergio to do it again. We were missing a set of plates and Sergio promised to get us some but that never came to pass. The whole inventory check took over six weeks after move in to complete.
In the three months we lived at the studio, we were never able to receive our mail there and had to go to the post office to pick up our mail. Bolour installed a mailbox but there was a problem with the master lock so the postmaster could not deliver the mail. We talked to the postmaster, who asked us to have Bolour fix the master lock. We left messages with Teri, the property manager, but the lock was never fixed.
Almost the entire team at Bolour were incompetent and/or unprofessional. They had no problem calling or contacting us when they wanted something from us but either never responded or dragged their feet when we needed something from them. The only reason why Bolour is even worth one star is their new assistant property manager, Benn. Sadly, Benn came on board shortly before we were leaving. He was friendly, helpful, and responsive. But even with Benn, I would not rent from Bolour again. read more
