I normally don't leave reviews, but after being scheduled and then canceled on four different…read moretimes, I feel like people deserve to know what they're walking into here. Every appointment I've tried to make has been a juggling act between my work schedule and my kids' schedules, so when I book, it's not just a simple "move it around" for me. It's a real commitment. The worst part is that they don't even call when they cancel. Instead, they just send a quick text the day of the appointment, leaving me scrambling to rearrange everything last minute. That's unprofessional and honestly disrespectful of patients' time. What I've noticed is that if you get an early morning appointment (8 or 9 am), they usually keep it. But if you schedule for the afternoon (anything around 2 pm or later) it's almost guaranteed you'll be rescheduled. How does a dental office stay in business like this? It feels like they're booking appointments they know they can't keep, and patients are the ones paying the price in wasted time and frustration. I'm really disappointed and won't be recommending them. If you value reliability and respect for your time, look elsewhere.

They took excellent care of my mother for several years. Not only excellent dental care but the…read morefriendly front office ever dealt with

I went here after many initial consults with several different offices in Michigan, who all said my…read morecase was too complicated for them due to some inexpert dentistry by student dentists years ago. Dr. Ray Hazen is a cosmetic dentistry specialist and he was able to give me prosthetic gums and teeth of a realistic color, and he understands people might have had some bad experiences with other dentists. He plays tapes in the waiting room of people talking about their fears of dentists, and then complimenting him on his bedside manner, and showing off their final good results after he fixed some other bad dental work. One of the other staff members also consoled me after I told them about some personal difficulty I was having at home.

From the owner: As a recognized specialist of implant dentistry, Dr. Hazen has been practicing both general and…read moresurgical dentistry in the Rochester, IN community for over 25 years, establishing meaningful connections with patients through maintaining and building beautiful smiles. Our team is committed to providing the highest level of expertise and performance in everything we do, utilizing the latest technologies and techniques to improve the patient's experience. Contact us today to schedule your visit!