We absolutely loved our time here. Check in was wonderful. The hotel staff was incredible. We were…read moregreeted with sparkling wine and cool towels. We were taken on a tour of the lounge and shown to our very comfortable room. The hotel was able to exchange our money for Czech money which was super convenient. View is incredible and there are lots of delicious restaurants and bars nearby. Highly recommend having breakfast in the hotel!

I checked in for a weeks long stay and arrived to a glass of champagne during check in, what a…read moregreat way to begin my holiday. Check in is done in two parts, first with the agent behind the desk for the formalities of the stay and then a second person takes you on a brief tour and into the guest lounge area where she shared with us amenities within the hotel and tour options which we were glad to hear about because we did want to book one of them. She then took us to our unit and asked if everything was satisfactory with the room and it certainly was. The room was very nice and the format of the room made it spacious. The beds were comfortable and there was plenty of closet space. The minibar was well stocked and I loved the added Prague souvenir chocolates within the minibar. There was a plate of fruit and a nice coffee/tea area. They also supply you with bottled water each day as well as turn down service with chocolates. We also enjoyed the restaurant on site, the food was fabulous and the service was great. I really enjoyed everything about this hotel.

I made reservations on the phone for 6 people and Jane was very friendly and polite. After an…read moreintroduction on how to ride a Ninebot, our tour guide Igor showed us Prag from a bird's eye view from the park. We really enjoyed the tour. After the tour Igor recommended a restaurant and local brewery which we really enjoyed, showing that he knows Prag very well. Thanks to Jane and Igor from the RobotCity team! We will definitely visit them again next time we are in Prag.

Positives: Great location, right at the entrance to the Charles Bridge. Very friendly and helpful…read morestaff. Negative: The WiFi is assigned per room and is very intermittent. Warning: Avoid staying in the annex across the street. Most of the rooms are over an alley where people are eating, drinking, talking, and laughing until the wee hours. If they do want to put you in the annex, ask for the one room per floor that faces the hotel instead of the alley.

Thank You so very much for helping us celebrate our 1st Anniversary! We LOVED the upgrade to the…read moreSuite, the room is outstanding! The tub was magical after walking all day. Great view of the city from our room. Surprising us with Champagne and a signed card was above-and-beyond special. We Love Prague, and will definitely stay here again when we return. And, Ales and Timmy for arranging our car from the train station too. You're both angels!

This was a "Find" when we were here in Prague. We found it in the morning when going inside the big…read morecathedral next to it. We decided to visit it in the evening for dinner before we headed to a concert. Once inside it was small and quaint. And no tourists! This was all about the people in the area or might have been staying at the hotel it is part of. Whatever it was it was wonderful. We wanted a good traditional meal along with some beer and stepped inside. This was a good place to be. The variety of choices was perfect. The prices even better. And as for the beer you could not go wrong. It was everything you wanted and more. The one waiter was here to help you decide what you wanted and how to work with. It might have been the language we speak. It is tough and you need to take your time to speak with him as he is someone who can help you. But once you are over that you can have something to enjoy. Going traditional is the best way. It is what you expect. And since I grew up with many of these dishes, it was a good thing to find something you will like. And a good portion of it as well. It had the same recipe that my mother use to make at home when I grew up. As for the beer, it is local and a large size. You can not go wrong. Even the beer is the same price as a cup of coffee. But the beer is better. One thing is the crowd. It is small and quiet. It is just those local individuals who know of it. They have their choices and drink a bit of beer, wine or even a soft drink as the meal arrives. And eating and having a good time is what it is all about. Naturally in the world we live in this can be rough on all of us. We need to keep that thought in mind right now. But to enjoy the company and the meal it is nice to be back after the years we have had. So raise the beer. Make the toast. And enjoy being here for the meal you will be enjoying. It is worth it.

The location is terrific and the desk person was helpful in loading our luggage. We had requested…read more3 beds. When we arrived they told us that they had two in the reservation but could give us a room. We ended up with an attic room which required we take an elevator and then walk a number of steps and navigate beams. The room had three single beds which were not comfortable and an a/c in which the remote did not work. We were told to come down and get batteries after we had previously complained. The batteries did not fix the unit. In any event, until the wee hours of the night we listened to music, voices and ultimately a domestic fight in which the police were called. The hotel is a very old building but a lower unit probably would have been a significant improvement. In two other hotels in Czech, breakfast was included. It was not included here. The menu appeared expensive.

Pros: The staff of super friendly…read more Close to old town - under 10 min walking. Loved the shower head pressure and big towels. Comfortable bed Clean. Big selection for breakfast, and it's good. Good place just to sleep and explore the entire day. Cons: It has an odd smell that they try to mask with something that smells like a 90 year old lady's perfume. The hallway and staircase looks old. Doesn't go with the rooms as the rooms seemed newer. The lighting in the room and bathroom is super bad - good luck trying to do your makeup. Spa: I got a face, neck, and shoulder massage and it wasn't worth it. She basically just removed my makeup and massaged my eyes and eyelashes, and then gently massaged the rest of my face, neck and head. It's as if she was just moving her fingers along - no pressure added.

Loved my stay here. The room was nice and the staff was very professional. The hotel was right…read moreoutside the square and a five minute walk to the town center. The entrance to the train was literally ten feet from the hotel's entrance (sounds like it would be too crowded and noisy but it wasn't at all). The restaurant that was attached had the best breakfast buffet I have ever had (selection and quality of food). The lounge provided a small lunch selection and snacks throughout the day. A day after I left, I received a "thank you" email which was unexpected and very thoughtful. I have never received a thank you email from any other hotel.

This place is a hidden jewel in Prague! It is part of a Bed and Breakfast, which is also…read morefirst-rate. Blanca (the owner) makes some of the best food, particularly at breakfast, in Prague. At breakfast, there is a full spread of yogurt, granola, juice, bread with jam and butter, pastries, coffee, tea, etc. Eggs, bacon, omelettes are cooked to order, and are absolutely fabulous! I cannot say enough about the quality of their food! Evening dinners are also really good. Have not eaten them as much as the breakfast, but they are worth the drive/train ride over here.

If not using the app I definitely could not find this great restaurant! The restaurant's specials…read morewere very delicious that we odered some deshes twice. The price is reasonable, not expensive at all. Atmosphere and environment is good too. Highly recommended to visit!

This was our last stop before heading home. We arrived here on day 36 of our 39 day European trip…read more We took a bus ride from Budapest to Prague, a comfortable 9 hour trip. It was well broken up with various stops so it went very well. This lovely hotel was central to everything... Transportation, restaurants, stores (and a mall). Our room was a nice with plenty of space and a good size bathroom. The room comes with robes and slippers for comfort. There is a nice size T.V. but I found watching TV in Europe was very challenging. The only English speaking stations were news. The stay came with a wonderful [very] complete breakfast and the restaurant was operated by a very well known chef. Busy every evening and there was a sister restaurant across the street, No problem, we love Italian food and the restaurant around the corner was visited twice while we walked down the block to yet another Italian restaurant the last evening. We did a fair amount of sightseeing in Prague and the hotel was very centrally located as to make them all walkable. I would definatly come here again and recommend this place to anyone coming to Prague. KUDOs to the team at the Cosmopolitan Hotel Prague.

It was the loudest hotel ever. Sounded like people moving furniture. One night could hear people in…read morethe room next door talking. Breakfast was very nice.

Grand, Beautiful, Great Location, Nice Spa…read more Arrival experience We arrived by train and walked to the Carlo IV from the station. Upon reaching the entrance, the porters immediately assisted with our bags (there are two flights of stairs at the entrance). Check-in was slow and was like stepping back in time with a manual data entry process of all passport info for all guests. Mobile check-in using the BonVoy app didn't speed up the process and ended up wasting our time. And the receptionist kept taking phone calls which slowed the already glacial pace of check-in. The arrival experience and check-in needs to be updated to the modern age. Andrew the porter was a very helpful, nice young man. Room overall (room 414): Small room with a king bed but functional. Small desk, one side chair, two small nightstands, closest/wardrobe. Electric kettle for boiling water. Small mini-refrigerator crammed full of mini bar items. Upon arrival, we noticed that a Coca-Cola in the mini-refrigerator was half consumed. We sent a message through the BonVoy app about it. The half-consumed bottle stayed there for our entire three night stay. Also, one big gripe about our room: this is supposed to be a luxury hotel, but the TV is an ancient, tiny Philips TV that looked like it was 15 years old. It was a truly crummy TV. Finally, the carpet is older and stained. Bathroom: Beautiful but small bathroom. Combo tub and shower, and the tub was deeper than a standard tub. Good lighting. Included a bidet which made the bathroom very cramped. Excellent toiletries including shampoo and conditioner. Bed: Older but decent mattress. The mattress was not as good as standard Marriott beds in the U.S. Sleep quality/noise: The hotel is not noisy but we did hear some noisy guests arrive late one night. So sound insulation from hallway noises is not great. But that's going to be the case for any hotel with small rooms. Housekeeping: Thorough and very good housekeeping service. We left a tip each day, and the housekeeping staff accommodated requests for extra towels. Pool and gym: Excellent pool and spa. We enjoyed swimming in the pool (approx. 20 meter length). And the steam room was great! Outside of the steamroom was a cold water plunge tank; the cold water plunge was refreshing after a good swim and a long steam. Relaxing on a lounge chair in the spa was a nice way to end a day of walking across Prague. Tip: Enter through the changing room and take a shower first. It's etiquette in most of Europe to fully shower before entering the pool. Restaurants: On site restaurant provided a nice breakfast buffet. The breakfast buffet staff were very nice and brought us coffee or espresso each morning. The buffet included fruits, yogurt, hot items like oatmeal, eggs, sausages, bacon, and more. And the selection of cold fish and cold cuts was nice. One minor gripe- some of the fruit was not good. For example, the pineapple was overripe to the point of being bad, and sometimes the honeydew melon was cut with huge amounts of rind remaining. The watermelon on the second day was not ripe. Concierge Lounge: n/a in this hotel Concierge desk: Jana at the concierge desk was sweet, pleasant, and very helpful. She provided several useful tips for us and secured a very good dinner reservation at a boutique restaurant (the Blue Duckling). Parking: valet parking available Overall staff attitude/service: Although check-in was painful and slow, overall staff was nice. The porters were all super-friendly, and Jana at the concierge desk was a gem. And the guest services manager sent us a half bottle of sparking wine to apologize for the mini-bar issue we reported using the BonVoy app. Although the half-consumed Coca-Cola was never replaced, the gift of the sparkling wine was very thoughtful and showed some responsiveness to our message. Misc: photos are of room 414 Tips: (1) This hotel is located very near the main inter-city railway station. We arrived by train from Warsaw and walked to Carlo IV. The walk was about 5 minutes, and it was all downhill. Even with luggage, it was an easy walk. (2) Many restaurants are within a 5 minute walk. (3) If you enjoy walking, the whole city is within walking distance from Carlo IV. We walked from the hotel to the Castle one morning. It was a fun hike. Total round-trip that day was about 11 miles of walking. (4) If you prefer not to walk everywhere, there's a convenient tram stop just 50 meters from the hotel entrance. Trams cost 24 Kr / person / trip. Tram tickets are sold at the Tobak shop across the street from the hotel. (5) Prague is one of the few major European cities where credit cards are not universally accepted. We strongly recommend changing at least $50 US to local currency for random purchases like water, ice cream, and tram tickets.

We had a great 3 night stay here in December. The staff were very welcoming and friendly. The hotel…read moreis beautiful with a grand and classy old-world style atmosphere with marble tiles and rich colors and textured fabrics everywhere. The location of the hotel was excellent for us, about 15 minutes walk to the bus terminal and about another 15 minutes walk the other direction to the city center. Everything is very walkable and easy to get around town. Public transit is also pretty easy to use. Our room was smaller than most average American hotel rooms but still roomier than other European hotels rooms. The bathroom was modern yet felt like it fit with the style of the hotel with its marble walls and floors. The hotel is showing some age and just needs some minor repairs. We did have only two issues. One was our sink was leaking at the bottom but unfortunately, I never got around to reporting it to the front desk so hopefully the hotel sees my review now and looks into it. The other issue was with another guest staying down the hall that unfortunately was mentally unstable and came out her room in the middle of the night screaming waking me up and keeping me up for hours. The hotel tried to reason with her to calm down and go in her room but that wasn't so easy. Evidently, the local police are not able to do anything if she's not physically harming anyone. That was one rough night. The hotel also offers a wonderful breakfast in their restaurant. I highly recommend taking advantage of it as there's a buffet as well as a menu to order additional breakfast items. I highly recommend this hotel as a great place to stay in Prague.