UPDATE - September 11, 2026…read more
I originally left a positive review for this dental office because, at the time, that genuinely reflected my experience. Dr. Gruba helped me improve my gum health and the overall health of my teeth. I have extremely sensitive teeth and a small mouth, and I appreciated his patience with me. He would explain what he was doing before working on my mouth and even ordered smaller tools to better accommodate me. Those are things I still appreciate and will not take away from him.
However, my experience changed as I continued receiving dental work.
In June 2025, I actually wrote an entire second review detailing several negative experiences I had begun having with the office, but I ultimately chose not to post it. At that point, I was seriously considering discontinuing my care here.
One of my biggest concerns was repeated miscommunication with the front desk regarding my appointments and pricing. I pay for my dental services out of pocket and do not use dental insurance, so knowing exactly what I am being charged and receiving accurate information is extremely important to me. There were enough issues with communication that I eventually expressed my concerns directly to Dr. Gruba.
I also began experiencing problems with my fillings. There were occasions where I would have dental work completed and then have to return shortly afterward because a filling had come out. This became extremely frustrating because I had to rearrange my schedule and, at times, miss work to return to the office for something that had just been done.
I eventually told Dr. Gruba that I did not want to continue scheduling dental work back-to-back because I felt like too much was being done too quickly. I wanted more time between appointments to make sure the work that had already been completed was actually holding up before moving on to more teeth. After I expressed those concerns, I stopped experiencing fillings coming out.
Despite everything, I continued going to this office. A major reason is because I had already invested a significant amount of money into my teeth, all out of pocket. Walking away from an office after investing that much money into my dental care was not a simple decision. I continued hoping that the problems had been addressed and that the work I was paying for would last.
Unfortunately, what happened today is why I finally feel the need to update my review.
On September 11, 2026, my gold cap completely came off while I was eating waffles.
I was not chewing ice, eating hard candy, or eating anything that I would reasonably expect to cause a cap to come off. I was eating waffles.
What makes this even more upsetting is that this gold cap is not even two years old. To the best of my recollection, I have had it for approximately a year and a half, and even that estimate is being generous. I specifically paid for a gold cap, out of pocket, and now I am holding it in my hand after it came off while eating something as soft as waffles.
Given my previous experiences with fillings coming out, it is very difficult for me to look at this as an isolated incident. I documented concerns about dental work not lasting as far back as June 2025. I chose not to publish that review at the time. I continued being a patient. I continued spending my money here. I continued giving the office an opportunity to correct the issues because I had already invested so much into my dental care.
I want to be fair because my experience here has not been entirely negative. There are things Dr. Gruba has done for my dental health that I genuinely appreciate, which is exactly why my original review was positive and why I continued returning despite the problems. But acknowledging the good does not mean I should ignore the problems I have experienced.
At this point, I am extremely disappointed. When someone is paying thousands of dollars toward their dental care out of pocket, I do not think it is unreasonable to expect that work to last. Having fillings come out was frustrating enough. Having a gold cap that is not even two years old completely come off while I am eating waffles has brought me back to the same concerns I had more than a year ago.
I gave this office multiple opportunities because I genuinely wanted things to work out, especially after investing so much money into my teeth. Unfortunately, I can no longer leave my original positive review without updating it to reflect the experience I have had since then.