I had a very bad massage experience here. I emailed the company with my concerns and my expectations for correcting the issue. It has been three business days and almost a week since I emailed, and I have not heard back. I gave the company a fair opportunity to retain me, didn't blast on Google immediately and they clearly don't care enough to respond.
My massage therapist wasted time with a full body assessment, when I asked for specifically neck and shoulder massage. Once I was on the table, she explained how she does both Eastern and Western techniques. She asked if I wanted any cupping or hot stone. I said sure and she proceeded to spend the reminder of the time using bio freeze, hot wet towels (which got cold) and two hot stones. She spent an inordinate amount of time going back and forth for towels, the rocks, rubbing the rock on my scalp (for my headache, which was from my neck and shoulders), did a bit of shoulder movements, some cupping and failed to do any massage. Not once did she touch my neck or shoulders to massage. Not once. I thought she'd incorporate the other techniques into my massage, but no. There was no massage oil, just copious amounts of biofreeze and she completely disregarded my request for neck and shoulder help. I left with a raging migrane that forced me into bed for the remainder of the day, wasting my day off. Never have I been so disappointed in a business. read more