I thought with a slogan like 'Get Better Faster'
At the end of their company name that their approach to high performance quality care was a top priority. This was and is not the case. My daughters and I were in a MVA this past Jan. During one of our visits with 'tens' (electrical stimulation of muscles) only their Physiotherapy guy said he wanted us to begin massage. Not having any experience with physiotherapy in the past I agreed. He proceeded to the next curtained client where the client questioned "why do they get massages?" The physiotherapist, Eyal Okin, told him and I quote "they have insurance, and besides you'll get better a lot faster."
Hello curtain!!!
We, my daughters and I, began massage which hurt more for days afterwards than the whiplash we were living with, and as I understand now is one of the worst and more painful ways to relax already injured muscles.
When my massage therapist Nicole, who by the way is awesome, wasn't able to make our appointments for two sessions I was scheduled with Kelly Ogonoski. On the Wed she massaged me and several times I indicated the pressure was too intense or deep, and that she was hurting me. My next appointment was on Friday and I hurt so I told her to please be gentle. Her response was to push more aggressively and said multiple times it's ok and would let up for a moment then start all over. Finally she hurt me quite bad.
The session being over I left telling the receptionist "omg I hurt so much". She, Genessa who is a sweetheart I might add, looked concerned and said "oh that's not good, you need to go home and relax. Barely able to drive home and hardly able to take a deep breath I took painkillers and went to bed.
To make a long story short at my next appointment my massage therapist said "wow you have bruises all over your back" then when she touched my rib I almost passed out from pain. I asked what was going on and she said your rib is visibly sticking out of your back. She told me it looked like my rib was subluxated. She asked if I had hurt myself over the weekend. I told her of my experience with Kelly's massage. She told me Kelly had subluxated my rib.
I also later told Jennifer Cichon, The clinic owner, about the experience with Kelly and explained I now had ping pong sized blue bruises over my back and that Kelly had subluxed my rib. Jennifer blew off my concerns and discomfort with "my massage therapists don't use their elbows here!" I told her I didn't know what she used, but I was very injured from her massage therapist Kelly to which she changed the subject over and over used physio related jargon and wouldn't acknowledge the injuries sustained in her clinic nor any responsibly nor concern for my well being.
If I could give no stars that is what they would receive. read more
