My daughter had her first lobe piercing today and we had a good experience. Dell explained…read moreeverything very clearly so she knew what to expect. He had a sense of humor, which she appreciated, considering her nerves about the first piercing. The space was clean, and he was professional. *Don't forget your birth certificate for your minor kiddo. We didn't realize we needed one until we arrived for the appointment, but he was kind enough to let us reschedule so we didn't lose our deposit.

I've been going to Dell for years--since I was 12 years old. Unfortunately, after my recent…read moreexperience, I won't be returning. About a month ago I got a dermal piercing. This past Tuesday, the top fell off while I was cleaning it with a Q-tip. I called immediately, and the receptionist told me she would message me if an opening became available. I never heard back. I went to another piercer in Montpelier to see if they could help, but they couldn't. After waiting three days with no response from Angelina's Rose, I called again and explained that another piercer had told me it would likely be too late to save the piercing if it healed over. Instead of being seen promptly, I was offered an appointment a week later--even though by then the piercing would likely have closed, leaving surgical removal as my only option. I explained that if there were no appointments available, I was willing to come in and wait for an opening. I was finally told there was time to come in today at 10:00 a.m. When I arrived, the first thing Dell said was that I must have been touching the piercing because he "screws them on really tight." I tried to explain that it happened while I was cleaning it, but he interrupted me and said he already knew what I was going to say and that I must have been playing with it because "there's no other way" and that this had never happened to anyone else. The conversation quickly became unprofessional. He called me entitled because of the way I spoke to the receptionist. While I admit I was frustrated, I was not yelling, swearing, or being disrespectful--I was simply trying to get help before my piercing closed. I then asked why I had been told to come in at 10:00 a.m. if he had already decided he wasn't going to help me. He could have told me that over the phone and saved me the trip. His response was that when he has "shit to talk about someone," he says it to their face. I found that response incredibly unprofessional. He then told me I was no longer welcome at the shop, called me disrespectful, and refused to help me. As a result, my dermal will now likely need to be surgically removed. I also brought up that I didn't feel the receptionist had treated me kindly. Dell told me they had cameras and had reviewed the conversation, insisting she had done nothing wrong. I got the impression they were backing each other up rather than listening to my concerns, so I didn't feel like I was being heard. I told him I was glad there were cameras because I know I remained calm and never yelled or acted aggressively. To make matters worse, this isn't the first issue I've had. He pierced my second nostril crooked the first time, and I had to pay to have it repierced, even though the mistake wasn't mine. I'm incredibly disappointed with how I was treated. I've been a loyal customer for years, and I expected much better communication, professionalism, and customer service. Based on my experience, I can't recommend this shop.

When I called to set up the appointment for my son's tattoo (his very first), Alex was professional…read moreand very polite. Very appreciative of the confirmation email. When we arrived, we were greeted by a very pleasant young girl, regretfully, I cannot remember her name. She was very helpful both with our introduction and check out, including the after care instructions. Alex was very helpful, professional and quite personable. My son (17 years old, legal in VT with my consent) was very much at ease and comfortable during the whole process. Alex's work is gorgeous. He took my son's design, kept it true to form but by adding his artistic, professional touch, he brought it to life. Came out better than we could have ever imagined. I found the work area very clean. His pricing is fair and he gave it to us upfront! Will not only recommend Alex and Mountainside Tattoo but am planning on being a repeat customer!

We definitely started going elsewhere when we realized the owner was a letch. He also hurried…read morethrough tattoos he wasn't really interested in.

His shop is clean and comfortable with lots of art and interesting objects. This helped keep me…read morefocused , but not on the pain. Rick is very friendly and explained the process to me as he worked. And my tattoo looks great. Highly recommend!

From the owner: Custom Art & Tattoo Studio, by Appointment. We offer free consultations and want to have a…read morecollaborative experience with our clients to produce art that is unique to each client and results in a one of a kind tattoo and experience.

Nads the tattoo artist was an amazing person, skilled artist and great person! Highly recommend…read more10/10 great artist for planning ahead and also walk ins!

Our 16 year old got her nose pierced for her birthday. Everyone was friendly and she had a great…read moreexperience.

I came in as a walk in from out of state with a tight schedule and the shop was able to accommodate…read moreme very quickly which was great. Easy to find, clean shop, excellent customer service and great artwork from the artists. Andrew T did my piece and banged it out quickly. I would like to especially call out his light hand. I could barely feel it and was surprised my shading didn't hurt. Check this place out, it's well worth it!!

Tried to come in for a flash sale ...was told just walk in and when I got there the lobby was full…read moreand they weren't taking anymore appointments. Just disappointed

Came in today to have my 8 year old daughter's ears pierced. The shop is beautiful and has a great…read morevibe. Wayne was amazing with my daughter!! She was really nervous but he handled her like a pro- she took a deep breath and went for it. And got a 3rd hole in each ear for solidarity. It was an amazing experience from start to finish! Big fan!

What an AMAZING experience I had at this shop!…read more My mom, sister, and I made same-day appointments with Jess at this beautiful tattoo/piercing/art gallery shop in downtown North Conway. It honestly was the best day in recent memory. This shop is unlike any tattoo spot I've been to - it's serene, calming, and immediately puts you at ease in a situation where you might be feeling a little nervous. Jess, Emma (the other tattoo artist), and Wayne (a piercer who has pierced me several times!) are all welcoming and fabulous to have conversations with. Jess is such an amazing artist - watching her tattoo is a thrill - and her artwork hanging around the shop is unreal. I spent much of my time here observing her amazing paintings, as well as the loads of gorgeous plants, succulents, and Victorian-esque items! This shop is clean, the artists are genuine, and the work they do is the best I've ever experienced. I don't see a reason to go anywhere else... I'll be back asap, Darling Grey!

I got my LETTHEM tattoo from these guys and the detail is the very best iv seen,and thanks u…read moreguys!!!!

Amazing artists and super friendly! I 10/10 recommend Ren or Colby, they are amazing, patient and…read moreperfectionists when it comes to finishing touches. There isn't a place I would rather go!