I've had so many issues with Goodlife over the years that I don't know where to start. So I'll just…read moremention a couple of them.
I've been a member since 2007 as they are two blocks from my home. The Bloor Park location has just advised that I no longer get towels under my membership. So I couldn't get one to shower after my session that day, or moving forward. Goodlife gave no written notification. No emailed advising of a change to membership terms. No advisement whatsoever. They claimed, "your office should have advised you.". My response was, "my membership is with Goodlife, not my office. And in their membership terms they actually state any changes will be sent via email within a certain time frame prior to that change taking place." So, firstly, they're not adhering to general legal business practices of advising of any changes to official Terms of an Agreement. Secondly, the way they handled it at gym level is abhorrent.
I then had to go online to Corporate Memberships, where I changed my Membership to pay their new additional fee to get a towel so I may shower after my gym session. Done. Wrong!
Today I got an email advising that I am no longer a Corporate Member (after just changing my Corporate Membership on their site two weeks ago - you have to sign in through your corporate email to change your Corporate Membership), and that they are going to increase my rates by almost double. No approval by me. No other notification. No discussion. That's it. Needless to say, with broken equipment, black mold in the showers, and a staff that's very unhappy, I'm not surprised they're trying to get more out of members. But they're losing members due to their poor management and lack of Customer Care.
Secondly, two years ago I booked a trainer for three months. He canceled so many sessions and they were "banked". I received several erroneous emails stating I had missed a training session when none was booked. I wrote the trainer, spoke to the manager, and they all said, "the system doesn't work properly" and I would still get my sessions.
After the three months I left to go overseas as planned, being gone for 6 months. However, Goodlife continued to charge me for training sessions - which I had NOT approved, for another 3 months! Apparently the trainer (who quit while I was away) filed me for 6 months versus 3!
Upon my return I told them of the error, and they did nothing. PLUS, they told me I was not allowed to bank the sessions I PAID FOR and that was it. I appealed, talking with their Training Manager and Gym Manager numerous times. However, both of those Managers quit, being replaced several times since then. And now, I have paid well over $1,000 for something I did not receive - also against Canadian law. And no one at Goodlife is accountable.
Overall, the Bloor Park location has seen well over 150 employees change over in the past several years. There's no customer loyalty, and no employee retention, and no accountability by Goodlife. Their employees all leave due to incredibly poor work environment and outrageous financial goals put upon them by senior management.
Don't do it. Don't waste your time or money. They no longer care and are losing members left and right to gyms with better equipment, better trainers, and better environments.