I have spent over $7,000 at Body Details and have been coming in for treatments for 9ish months. My first issue was/is : the Body Details Sales Rep sold me a Lazer Hair Removal package but failed to tell me that Body Details only had ONE machine amongst their Bay Area locations. Had I known this prior to paying in full, I would likely have chosen a different Company -one that is more established and equipped at all locations ; not a Company that is sharing one device amongst different locations. This equates to a major scheduling challenge and a total inconvenience for the client. Speaking of scheduling...they text you a confirmation text the day before your appointment and if you don't reply with "C" to confirm within 24 hours they cancel your appointment-yes the one that you made AND paid for AND jumped through hoops to get as they only have one machine ! So if their text goes to junk or if you are traveling or out of pocket and don't respond ASAP you will find yourself driving all the way to their location only to be told that they canceled your appointment. Today , after being treated for months , I showed up for my appointment at yet a 3rd and all together different location than my prior treatments (due to their scheduling constraints) and was told that their computer does not show that I have a certain area of my body selected/ covered and/or paid for. Yet, I have been getting this area treated for months AND paid for this IN FULL!!! They refused to treat the area ; which means all of the time and effort I have put into treating this area is a total waste, plus I'm NOT getting the services I paid for! Now, I have to spend my time and energy disputing this situation rather than reaping the benefits of doing something nice for myself. I definitely would NOT recommend Body Details to ANYONE! Please save yourself the frustration and find a different, better equipped and far more ethical Company that will stand behind what they sold you and what you paid for . read more