I'm a long time customer of Bob's Muffler and have given them a positive review in the past. They've done an entire exhaust system on my 2010 Ford F150 Raptor and put a mild/medium muffler on my wife's Lexus GX460. Also lots of miscellaneous exhaust work in between. This last Monday I once again took a new to me vehicle (2020 Tacoma V6) in for a little less restrictive muffler. After some discussion, I (we) decided on an 18" DT free flow muffler, intended to result in a little rumble and less back pressure. Unfortunately, it was a bit too loud and had some minor drone on the highway. I went back on Thursday asking to go to the 24" version of the same muffler. My intent was to ask Kim (Manager) to slide me a bit on price, understanding the primary responsibility was mine. She would not hear of it. She swapped the mufflers out, charging me a small labor fee. I actually asked her to take more money. She declined, saying she wanted me happy, period. THIS is the reason good businesses survive and thrive. I have sent and will continue to refer friends to Bob's as/ where possible for the simple reason that they are the best and they completely own the entire process. I'm hopeful this review helps you to become a Bob's customer too! read more

Thank you so much Bob's Muffler for helping me to fix my car and the lady who was there on Friday was very beautiful and very kind woman Very professional and amazing team Highly recommend read more

I can't say enough good things about Bob's muffler. They handled both my son's car repairs...fair price and quick work.

Bob's Muffler truly goes above and beyond. I highly recommend them for honest appraisals, fair pricing, and timely service. They addressed all of my vehicle's issues efficiently and at minimal cost. I'm very appreciative of James and his team of mechanics for their quick response, professionalism, and outstanding workmanship. Great service all around. read more

They get the job done quick. They are very reasonably priced and provide great customer service!

I'm extremely disappointed with this shop and would not recommend them. After hearing a rattling noise coming from my truck, I called them about the issue with the catalytic converter, and they installed one that turned out to be defective. It initially passed smog, but shortly after, the rattling continued and now I have a check engine light on. When I brought it back to have it addressed, they refused to take responsibility and instead blamed it on my vehicle "running lean." This makes no sense, especially after another mechanic looked at it and confirmed the catalytic converter itself is the problem. I was also told that several other customers have had similar issues with parts installed by this same shop. Instead of standing behind their work or even attempting to resolve the issue, they dismissed it completely. Poor workmanship, no accountability, and terrible customer service. Save yourself the time and money and go somewhere else. read more

four trucks been through bobs best in town do not go to no muff to tuff they beat customer service by a long shot all my truck had no check engine light on and they made em sound like a beast read more

Called Bob's this morning to see if they could take a look at my car because I suspected that I had an exhaust leak. The friendly woman on the phone told me to come on over and they'd take a look at my car. No appointment necessary and same day! I arrived about a half hour after they opened for the day and there was already a few customers ahead of me, but the nice woman in the office told me not to worry that I'd be next soon. In less than 15 minutes my car was on one of the racks and a technician got to it trying to find the leak. Within a minute, the technician identified the source of the leak (passenger side exhaust manifold). The technician quickly fixed the leak and inspected my car again to double check for any other leaks or issues and found none. First class job done right the first time! I went to the counter inside the office to pay and was told "no charge." I should note that Bob's installed a complete custom exhaust system for this same car a few years ago. They did a great job then, so obviously I came back. And most definitely, I'll be back again. Top notch work and customer service. Best in town! read more

I went to Bob's for a simple repair ( my tail pipe had broken away from my Muffler) they jumped on it right away with out a lot of discussion or BS. Bob's staff took care of it right away I paid a very reasonable fee and I was on my way. I also saw another woman with a smog problem Bobs staff explained to her options to her in a very clear manner and even ran a scan on her car to help her out . I would recommend this muffler shop to anyone needing this 5 Star service read more

I was referred here by a mechanic in Gorman after my exhaust pipe cracked on a roadtrip. I didn't do any comparison shopping or read any other reviews. I went on trust. I was one hour into a six hour drive at the time. They raised up my car, showed me what was wrong, gave me a 1-2 hour estimate at $150/hour. I hung around while they fixed my car. Clean restroom. When the repair was done (I didn't keep track of time), they only charged me $100! I swear my car and the air circulation in my car is better than it has been since I got it! I'm so grateful for this service. Thank you! read more

Professional, prompt and amenable. Straightforward and free diagnostic ran on the car. Got our part in quickly even though they had to order it from the dealer. They changed out our catalytic converter in 1.5 hours and we were back on the road. Performed the task for 20% less than the dealer quoted. Don't let the "unkept" appearance fool ya! They get the job done right! read more

Exactly experience, gave a quote right away, did the work quickly and gave a great price. Professional, quick and affordable. Highly recommend! read more

Went in with out an appointment. The girl at the desk was super helpful and explained everything to me. I wanted my muffler to sound louder and we did the muffler delete the same day and only took about a hour and half. Definitely going to go back for more mods :) read more

Took My 2021 RAM hemi in for a muffler delete. the wait was over an hour. Price was good but my exhaust tips were left crooked. The driver side tip was sticking out the rear bumper more than the passenger which noticeable. The bad part is I didn't notice until I got home. End up getting it fixed at another shop when I went in for my resonators delete. Overall everything was good other than the rear exhaust being welded back on at an angle. My truck sounds better now Since I got the resonators deleted as well. read more

In short: Honest, quick, efficient, reliable. I've come to this shop multiple times over multiple years for various issues ranging from muffler concerns, catalytic converter issues, and even radiator problems. They've never once given me problems and their work is always done incredibly well. Even in the unforeseen circumstance of something going wrong with work they've done they're quick to own up to it and correct the mistake. P.s. yes, the area surrounding the shop looks "sketchy" as I've heard many say, but looks aren't everything. Their work is terrific. read more

Our check engine light popped on and after taking it to get diagnosed at ORiely auto parts we found out it was our catalytic converter.. We first strated buying the additive " cata-clean" and it turned our check engine light off for about a month, but we could tell the car still lacked in acceleration. And then it popped back on... After calling a few places, we where given quotes ranging from 800-1000$.... So my husband and I prayed on it, we gave it a couple days so we knew which move to make next. Which way God was directing us in. One day i sat staring at my PC and randomly just started searching for more mechanics. And One place out of the many many options just happened to stick out. I called and the nice gentleman refered me to Bob's muffler. And the rest is history. Over the phone we were quoted 428$ and in person was quoted 375$ , which is the price we paid! Everyone we encountered there gave off good vibes, was friendly and very attentive. The best part was when we took our car the morning of getting it fixed we noticed the boss man called all the mechanics over to a huddle to PRAY before they began there work.. What a beautiful sight. God is good! Put us on the right path. And Saved us from being way overcharged! read more

Stopped in early Saturday morning to buy an aftermarket Magna Flow muffler. They opened at 8am, my truck was on the lift at 8:20am and I was leaving at 8:40am....blown away at the the speed and service at Bob's Muffler. I would recommend them to ANYONE. Full disclosure....I arrived a little before 7am and I was #2 in line....By 8am there were at least 20 people waiting. GET THERE EARLY! First come, first served. What is great is they have cameras to see who has arrived and when...their is no issues about when you arrived...they know. GO BOB'S!! read more

Went in for an H-pipe install on my 5.0. Service was quick and courteous. Will definitely go there for any exhaust work I need in the future. read more

All I have to say is good things about Bob's mufflers. They did what many shops in town did not want to do. Had a custom section of the exhaust done with flanges. Excellent work and craftsmanship. read more

Bob's Muffler - Infiniti Q50 with custom exhaust done by Bob's mufflers. - Auto Parts & Supplies Near Me - Bakersfield, California

Best customer service!! They fixed my Cadillac converter in less the 6 hrs. They have an awesome team!! Thank you for everything! read more

Bob's Muffler - Yup...they took both parts them freakin thief's. Bob's team put new parts and made my baby new! Thank you so much! - Auto Parts & Supplies Near Me - Bakersfield, California

I was pulling my RV out of storage for vacation and quickly discovered my catalytic converter had been stolen. I was frantic because it was afternoon on Friday and my trip started Sunday. I was convinced my two-week camping trip at the beach was going to have to be cancelled or at least delayed. I called Bob's expecting bad news but the very very nice lady on the phone was like, "No problem. Bring it in. We can do it today." I couldn't believe it. I got down there as fast as I could and they were able to get me in in just a few minutes. Everyone was so nice to me there. I can't remember all their names but Kyle did the repair and he did a super job and was super friendly. I was on my way in about an hour. Bob's Muffler really pulled through for me and saved my family's vacation. I can't thank them enough. Also, they were very reasonable. I can't recommend them enough. read more

I love this Shop! Second time I've had my catalytic converter attempted to be cut out. Bob's took me right in. A few welds, and I was good to go. An the cost was very low, as I didn't have to replace a converter. This is an old shop... a little bit grimy and cluttered... in the oldest part of town. But don't let that put you off. They take great care of you here! Catalytic converter theft is at a frenzy right now. While I was there, there were at least six vehicles that pulled in with that familiar "open exhaust" rumble. read more

There were so many people that I've worked with (and patients I've worked with) who've constantly recommended me to come here for my catalytic converter needs. I'm glad I came here and wished I came here from the minute I was having cat issues with my 2006 Honda Accord Sedan. After having my cat replaced by a crooked out business in Earlimart, Ca, to find out by James that the cat I had on currently in my car was smaller than what my car needed. I was devasted knowing that I had the wrong cat all along running for a whole year but on top of that not having the original cat oweing more money (CORE CHARGE). I knew that I'd be dropping more than I could've handled but my car's been with me through thick and thin and I needed it to be fixed. I certainly knew I was coming to some loyal people who cared about their customers and business. My car stayed overnight and was fixed the next day. I appreciated James and their receptionist/billing manager, Kimberly. I have no other words to say but thank you to Bob's Muffler for taking great care of me and my car. I've recommended my dad and other people to come here and no where else for the muffler or catalytic converter needs. Thanks for saving my car! God bless you guys! read more

The catalytic converter was stolen off my car in March 2020 and I took it to Bob's Muffler to be replaced. Fast forward three years - my car is rattling and smells like it's running rich. I took it to my mechanic who has been our family's mechanic for 20+ years, he tells me, "Your catalytic converter is bad, you need to go back to where you got it. They don't go bad." So, I return to Bob's Muffler. I have a copy of my original estimate, but not the HANDWRITTEN paperwork/warranty they gave me after actually replacing it. After burning through a quarter tank of my gas sitting on the "reader." They are refusing to fix their faulty parts and job because I don't have a copy of the actual receipt/warranty because "they don't keep record of those." Anyone else buying that a business that has been around for decades doesn't keep records of warranties they sell with their catalytic converter or is it just me? Anyone else think it's a quick way to force a customer to purchase another one? Anyone? No? Just me? Several people have made comments they wouldn't be surprised if Bob's Muffler was working with those stealing catalytic converters to increase their business, make a buck and honestly, after dealing with them today (most specifically the RUDE woman in the office) I don't think I'd be surprised either. Local Bakersfield businesses used to take pride in their work and customer relationships, not this one. Response to owner: I find it interesting you don't keep records of work you've done - suspect even. "Libel" and "defamation" don't apply to someone's OPINION, which is clearly what I provided. Are you insinuating it's illegal for me to ask questions on a suspect interaction? What type of "reputable" business doesn't keep records of their work? Of any kind? Correct me if I'm wrong - you sell warranties on catalytic converters to customers BUT KEEP NO RECORD FOR YOURSELF? None? Anyone can create a warranty and bring it in? Given it was handwritten? The Bureau of Automotive Repair says THAT is not legal. If you're trying to intimidate me into silence, you're sadly mistaken. I stand by everything I said. Every. Single. Thing. You guys are making hand over fist in catalytic converters, and I'll say it again - SOUNDS SUSPECT TO ME. We plan to have your shoddy work corrected by an honest and reputable mechanic. Best wishes! Part 3: Did YOU read MY post? I didn't accuse you of anything, I repeated what has been said to me and said "I WOULDNT BE SURPRISED." And every time you comment, it makes more and more sense. I'm not mad about a lost receipt - I'm shocked at your lack of customer service and basic business principals. Truly. That's what reviews boil down to right? One's experience with a business. Chill. Either you or your manager (ironic that others have the same complaint about your manager as us?) said, "we don't keep those, we do too much business." You're awfully defensive for someone who says they did nothing wrong. It's very interesting. You're talking in circles. So, again...for the whole class, you do not intimidate as you're attempting to do, and I stand by EVERY SINGLE THING I said. read more

I had them do some muffler work on my truck and they did a great job. The guys did a great job with the special welding that I needed to get done. Of course the gal at the front desk was very helpful and gave me a reasonable price on all the work that was needed. I would definitely return if I needed to get more work done. They also took care of a missing hanger that I forgot to tell them about at no charge. read more

I can't say anything but great stuff about Bob's muffler my family has been going to to them for years, it's kind of that place that your dad goes to and then you go as an adult and you'll keep the tradition going. they've worked on almost all of my cars and all my dad's pick ups. We have had mufflers put in, custom catback exhaust, installed a manufactured catback, catalytic converter's, they even scan check engine lights! most recently they went out of their way and took care of me when a catalytic converter prematurely failed and I had to get a smog done so they replaced it no questions asked as long as I had the receipt, got the car smoged and were good to go! It's not the fanciest place in the world but it's a muffler shop what do you expect.. you know at least they have a soda machine and places to sit down in the shade. Even though I live in Tehachapi I will always take the trip down to Bob's muffler because I know there I'll get excellent customer service and they back their work. if you break a hanger they fix it, if it leaks, they fix it, if something fails they fix it! They warrantee their work and as long as you have that receipt you are good to go! read more

Bob's Muffler - They work on anything! - Auto Parts & Supplies Near Me - Bakersfield, California

I had to return today these people are awesome. Someone tried to steal my converter so I brought it back so they could fix it. I gave been so pleased with their service. They are supet helpful and I appreciate that. So I highly recommend this place read more

Our older car kept getting the engine light, with the catalytic converter code on the OBD tester. But the generic converter code can be a multitude of issues, O2 sensors, poor running engine, etc. The Manager Kimberley, at Bobs Muffler had her mechanic do a full diagnostic looking at all engine parameters. They were confident after the diagnostics test that a replacement of the catalytic converter would do the trick. They were absolutely correct ! They replaced the converter in 45 minutes and at half the cost of other shops. Outstanding service and price, and no more check engine light !! read more

Bob's is honest and efficient. I recommend calling ahead to see if you need an appointment. Kimberly in the office is great. She communicates any change, or recommendation. All the employees there's are courteous and know their stuff. You can wait for your vehicle in the lot and watch the action or drop it off. read more

What else can I say besides that these guys do awesome mandrel bend systems, and everyone else in the state does crimp bend junk. I drive over 2 hours to get my exhaust systems built at Bob's. I hope they never close and I hope their mandrel machines don't break. read more

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The customer service here is almost too good to be true. James comes off as honest as any mechanic I have ever dealt with. The shop is older and that part of town is just as dated. Regardless, once you go here, I cannot imagine you would choose to go anywhere else. Today, I had them put on a cat-back. It sounds great now. The mandrel bend on the pipe is awesome, too. Great people. Quick service. Honesty. I don't believe a muffler shop could be any better than Bob's Muffler. read more

They fixed my cat converters, four of them, the same day! They also were quick and professional. They answered all my questions as well.

Had my catalytic converter stolen called Bob's Muffler the next morning. The lady said it was first come first serve I was there by 10:10, my car was ready by 11: 30! I think the gentleman's name that did my car was Luis he took his time to show me the damage that was done and what he was going to do. He was fast and efficient and waved me over to show me when he had finished, beautiful work! Everyone there was very nice and polite. I was very surprised when I got the total because it was less than they had quoted me, a very nice surprise! I highly recommend this automotive shop! Thank you everyone that works at Bob's Muffler!I really appreciate everything you've done! read more

Everyone talks about customer service, but seldom deliver a good experience. Kim and James are real professionals, addressing your issue directly in a cost-effective manner. A breath of fresh air in the current business environment that values pure profit margins over customer service and satisfaction. read more

Job well done. Pipes are straight, welds are clean. Customer service was on point. Communication is very important to me and that's what I received from the min I walked in. Thank you. read more

Bob's Muffler - Auto Parts & Supplies Near Me - Bakersfield, California

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Had some issues but owner gave partial refund back. Always make sure to check the work they do on your car afterwards regardless of where you go people. read more

Pls update your website as it states u still work on radiators. My son had his car towed there during the night based on your service repair information and come to find out out during business hours u no longer do radiator servicing. I'm not sure how to directly reach out to Yelp to let them know as well bc when u search radiator repair, bobs muffler is listed as number 1. Will not give less than 3 stars based on this but pls update ASAP so this unfortunate expense does not happen again. In response to to your review James, my son was calling and kept getting a busy signal time after time then only to get thru and keep ringing. No one picked up. He walked in and was told by a female there that the radiator shop was closed and they no longer service them. No further offer or direction was provided. I think the key communication was lacking amongst the staff bc they did not once specify it was closed due to someone being out not that it was temporary. Thank u for replying! read more

Quick & excellent service. Definitely will recommend to others who are in need of the services they offer 10/10

We needed work done on our car. We thought it was the catalytic converter, muffler, etc. But no, only the resinator. Honest Shop!! Excellent work!! This is the only place to get your work done. read more

thank you james clemmons for your honesty, and for your hard work and dedication. my wife and i, are very blessed to have met you and your employees. we love you very much. read more