First of all, they responded very fast the day of the call. Caesar was fantastic and very…read moreknowledgeable and was able to get the door operational, but needed to replace the entire Emtek system. I was told I needed to prepay for the item which I did, and also paid for a service call of $150.00. The part arrived today and Caesar came back ASAP and began working on reinstalling the new system on the door. Understand that it was quite an ordeal and it took him a lot longer than either of us thought it would. He finished the work and stated that there would be a labor charge for the installation. The part I prepaid seem expensive, but... I agreed, he came back and that price had doubled... After all was said and done the total I paid was $981.88! YIKES! I contacted Emtek and asked them for the MSRP of the product they installed. The MSRP for the unit from the factory is $311! I found online that several suppliers and found the item for $248 .80 MSRP $311.00 Save $62.20 (20% OFF) + FREE SHIPPING at MyKnobs, Inc, 14 Bayville Ave Bayville, NY 11709. When I called Bobs Lock Safe and Key the person said about the price I paid "That Sounds About Right!" So... The service was good, but they are VERY EXPENSIVE! But... Probably I guess they can charge what they want, where else are you going to go....

Great experience the day I needed their help. Natasha answered the phone and they arrived so…read morequickly. Rory was awesome. Friendly and fast service. Lost power and could not get into garage that is not connected to my house. I was not aware the door they keyed for me would not lock and was only for emergency use. Their weekend phone people are not very kind. Would call again whenever I need a locksmith as there are so many scams out there.

First I called and left a voicemail asking for a quote for some lock work at my house. Didn't hear…read moreback so the next day I went online and filled out a request for a quote from these guys. That was three days ago. Still haven't heard from them. How do you people stay in business?

not good doesn't even come as an understatement. the guy (I won't even call him a gentleman) was…read moreextremely rude when I had asked about rekeying my car. I had lost my only key to the car. I wouldn't even say he answered the phone professionally at all.. he kept cutting me off when I tried to speak. When I was able to finally talk and tell him what was needed I got hot with "well you just want me to give you a key that won't work!?" All I was trying to ask was how much it would be to get a new key programmed since they advertise programming car keys and replacing car keys. Never again will I call this rude company.

Impressed with this place! Brought in a rare-keyed safe, and they swiftly handled it with a…read morefriendly touch. Their service is not only fast but reasonably priced. Highly recommend! I've become a regular and will keep coming back.

Devin was AMAZING & made me the correct house keys, even though I was unsure which was which!!…read moreGreat location, clean, friendly, fast service. Highly recommend!

I locked my car at work and the gentlemen was able to come to the office as soon as possible to…read morehelp get it unlocked. Highly recommend

Super fast and excellent service for a car lockout!! No excess charges like hidden service fees,…read moreetc. very straightforward

Parsons has excellent service and knowledgeable staff. I was locked out of my car and they came and…read morehelped me get back in. They were also able to make me a spare key in their mobile locksmith van. It was perfect. Nathan was the locksmith that came and he was very kind. He introduced himself right off the bat and was very professional. It did take them a while to get to me, but that was due some delays elsewhere. I'm sure that varies depending on the day and the client volume. Hopefully I don't get locked out again, but if I do, I'll be calling Parsons!

He charged me $300 for a fob that Mac's would have done for $100. They are a mobile service so they…read morehave little overhead. They were recommended by GP auto and said they would give me a discount if I mentioned that. The guy didn't know anything about that but gave me a $20 discount from $320.

Elite runs an honest business. I originally was going to go with Glenn's based on a friend's…read morerecommendation, but apparently he couldn't come out until 2 days later.. they recommended Bob's which immediately seemed difficult. Without even asking me the issue, they quoted me $150. When I asked about the Yelp offer, they stated they couldn't honor the offer on the weekends.. keep in mind there are no restrictions stated in the details. Saggi called me immediately after I spoke to Elite's dispatch. Saggi was polite and indicated he could meet me in about 30 minutes. He asked me about the problem and game me a range, below the original offer from Bob's.. which I respect considering he had to look at the lock. He ended up calling me back apologizing for the short delay and even apologized again when he arrived. He was able to get me back into my storage door in no time and provided a few recommendations how to better secure my door. Saggi is my "go to" going forward and I would highly recommend you call Elite over the others listed.

Unbelievable bait and switch! I actually looked this company up and sent my sister in law the…read morecontact info (I have to stop basing my selections purely on stars). She has a newborn and mistakenly locked her keys in her older model little Mazda WITH THE BABY INSIDE!!!! (simple slim Jim pop lock that would take no more than 10-20 seconds to pop open). Told her that they'd charge anywhere between $40-$50 and it would be quick so she could get the baby out. This guy saw a mother in distress and COMPLETELY took advantage of her and her state of panic. This guy pops the lock in mere seconds, then says she owes him $160, but had to use some specific app to pay him. She said she only had Venmo, so he says, "okay, Venmo me, but now the price is $250, because she couldn't use the app!?!?! You're thinking the same as me, "why didn't she download the app?" Well the stress of having the baby locked inside and the whole experience had her head running in circles, so she just paid him what he demanded. The REAL question is, "why was it even $160 to open something so simple???" This company is 100% pure shady and despicable. As an Elite Yelper, I dislike writing horrible 1-star review, but THIS is a company that I want to make SURE that people read about or think twice before calling. This company truly deserves NEGATIVE stars and I hope they contact me directly so they can refund my sister in law 100%. Many companies would likely have not charged this poor woman at all considering it took less than 10 seconds on a cheapo older car and she was obviously a wreck. Karma will certainly be chasing these D-Bags down.