This was the second time I had worked with Bob's Construction, the other time was about 5 years ago when I had a new roof put on my townhouse. The first time they had to come back and do a couple of noticeable fixes on the shingles, but overall were kind, responsive, and quick to make things right. That's why I went with them a second time to roof my garage. Unfortunately the second time around may have just been the worst experience I have ever had with a business in my life. First I was told 5 to 6 weeks, which was very close to the closing of the sale of my home in 8 weeks, of which Bob's knew the timeline and the fact that it was contractually part of the sale of the home. They reassured me there would be no issues and they would get the work done before the closing. I was then called by Steve, a salesperson who worked for Bob's, who told me that if I brought 50 percent of the payment down that day, he could get the work done in 2 to 3 weeks time. His reasoning being that there was a lot of homes that they anticipated having to do storm damage repair on, that ended up not needing it, so it freed up space on their schedule. Of course I jumped at that, left work early, and brought a check to him before they closed that day. After 3 weeks of radio silence I called and was told that I wasn't on their schedule for the following week, so call back in a week. This happened twice, so by week 5, I emailed Steve again and was given the response "I will get it done by your closing". No timeframe, nothing scheduled, just that. The week before I closed on my house I had to call them again and was told they would be out on Tuesday. I cleared my driveway and garage out for them and no one showed. I called again and was told they couldn't get out until Thursday and guess what, no one showed. Then I was told they would guarantee it would be done Saturday and I even got a text from Steve around noon that said "They are just finishing up on a roof and are on their way over to do yours". I bet you can guess what happened next, nobody showed up. I tried multiple times to contact Steve, but he was up at his cabin with spotty cell service. Then randomly a van shows up on Monday to complete the work. A few other things to note that made the experience even worse:
There was a wasp nest discovered in the garage and a Bob's Construction employee sprayed Raid all over both of our motorcycles and convertible. (We would have moved them all out had we known when they were going to come and do the work.) The same employee had greasy hands and left grease smears and handprints all over the fresh paint on the side of our garage.
Bob's Construction was also asked to quote us on repairing any rot on the underside of the roof and were out 2 times to inspect it. They nailed new facia boards over the old rotted soffits and told us, sometimes those things are hard to see at first. We had to contact another company to fix their work and replace the soffits.
I was also quoted $700 dollars more than a competitor to replace a window, when I specifically asked for the least expensive option.
I did get an email from Dave Ryan, president of Bob's Construction who told me the reason there was so many delays was because of an excess of storm damage on homes they had to play catch up on, which is directly contradictory to what Steve had told me in the beginning of the process. He gave me a whole slew of excuses, that were different from everyone else's, which shouldn't surprise me that if the lies are starting at the top of the company, they find their way to the rest of it.
The reason I wanted to get this out was to inform others of the poor business practices and customer service issues Bob's Construction has and hopefully prevent them from going through all the time and stress I did for subpar work. read more
