I have to say that Tim did a great job on our appliances. We called Marshall Appliance Repair…read morebecause our washing machine stopped running mid-cycle. The door locked so we couldn't even get the clothes out. Honestly, we were fully expecting to be told that our washing machine wasn't worth fixing and we should just buy a new one. In a couple of hours, Tim got it running again like new. After that good experience, we asked Tim to do a regular service on our dryer. He was so thorough. I was surprised to see the whole drum removed. Even more surprised to see the amount of lint hidden inside the machine. The vent underneath our microwave had not worked in years. We'd had many repair people try to fix it in the past but with no success. Tim figured out the problem and fixed it very quickly. On top of everything else Tim was a very nice and conscientious professional. We'll definitely be calling him again next time we need an appliance repaired.

This family business was exactly what my family needed to fix our oven. Tim was kind enough to also…read moreprovide parts numbers for me to get a new knob and oven light (he supplied one of his own in the meantime) and allowed me to finish a client meeting while he worked. I wouldn't recommend anyone else. So glad I found them.

ASAP Appliance Repair came through again for me. My washer pump went out on a Sunday. I am back…read morewashing clothes by Tuesday morning. They were quick and able to work with my schedule.

Our 10yr old refrigerator ice dispenser fan started making sounds a few days ago, and by yesterday…read moreafter work it was unbearably loud. My wife and I searched for businesses open past 5 with good reviews and came upon ASAP Appliance Repair. Jason answered the phone right away and worked us into his schedule same night. We were super impressed with Jason as he got to work right away and fixed the issue efficiently and effectively. He clearly has a lot of experience with appliance repair and now we have a go-to person for future needs. Definitely recommend this business.

Joe and Adam were a pleasure to work with. They showed up quickly, diagnosed the problem, and…read morereturned the next day to repair after giving me an estimate. I heartily recommend them for any appliance needs.

Initially this father/son business appeared good although it took them a few days to get to me so I…read morelost a good deal of food that had to be thrown out. they came from Albuquerque to los Alamos to fix my refrigerator. They said they usually come up on Tuesdays and Fridays. They did a quick diagnosis at no charge, this was on a Friday. They purchased a timer on MONDAY, came back up late Tuesday and installed the timer, $370.00. Was glad to have refrigerator again so went to smiths and stocked up again. The fridge was nice and cold but after a cycle it stopped getting cold again. I called them in panic but they said they couldn't get back to me until the next week, so I lost another $150+ in food again. They said a cold controller this time needed to be replaced but couldn't get the part until the following Monday. I accidentally tapped the cold controller (the THERMOSTAT) while placing my water bottle onto the top shelf. The Fridge came back on. So they confirmed that it needed to be replaced. I kept tapping the Thermostat (what they were calling the "cold control" every 4hrs for about 5days to save my food. but because I had to sleep it shut off in the middle of the night and I lost much of my frozen food again (the third time). The following Monday they contacted me saying that the Thermostat was no longer available so the Fridge can't be repaired. Sorry Buddy you're out of luck. Try placing "Duct tape over the cold control.. , were they kidding? My son was surprised that SEARS PARTS wouldn't have a replacement part. My son contacted SEARS PARTS. They had the Thermostat. I texted ADAM from The Appliance Guys, Co. with the information on the part. They confirmed it, I ordered it, it arrived two days later on a Thursday which was lucky since they come to Los Alamos on Fridays. I let them know I had the part. They said they'd be here the next day late afternoon. The next day on Friday, they contacted me to say that they had a cancellation by another person in Santa Fe. So, IT WASANT WORTH IT TO THEM TO COME UP TO JUST REPAIR MY REFRIGERATOR. "Great customer service?? " really? As a customer I'm not worth it to them??? Maybe next week?? Meanwhile the Fridge stopped working again, lost more food. they never returned and would not respond to my texts/calls! Consequently, I had to wait another week for SEARS REPAIR TECH to come finish the job, more lost food and another $225.00. The SEARS Tech swapped out the "actual faulty part" with the one my son found from SEARS PARTS DIRECT. The Tech also found loose screws, and missed timer adjustments. Avoid these "Guys" at all costs. Just call SEARS or I've heard DNS repair is good. So, it's off to SMALL CLAIMS COURT we go! Unless I receive a refund and get all the costs of lost food back from Joe and Adam..., "The Appliance Guys". PS, I'm 75, don't need that type of bullshit! Oh yes "No Senior Discount offered" either!!

Fixed a down fridge in 20 minutes. Fridge has worked well for a few months now with no issues. Much…read morecheaper to fix than buy a new fridge.

Ed called me back immediately the very next work day, after I left an online message. He talked me…read morethrough the likely possible problems based my report of my refigerator's symptoms. His technician, Gene, was equally outstanding in his performance on site at my home. I cannot recommend Ed and his crew highly enough. Absolutely honest, totally trustworthy, expertly capable and reasonably priced.

I called Sarah's out to the house to fix my oven which hasn't been working properly for several…read moreyears. It turns out the igniter was bad and needed to be replaced. When I called to make the appointment I was clearly told what the service call fee would be and that any additional repairs or services would cost extra. My repair ended up costing about what I thought it would and included the service fee so the service fee was incorporated into the price, not a separate charge above and beyond. I got a reminder email which was really helpful and I was able to request that their technician wear a mask in my home. There were no complaints or problems with it at all. In fact, Parker, the technician was on time, personable, knowledgeable, and really willing to explain what was going on with the oven, in detail. He also gave me a call before coming over just to make sure that I was home and it was a good time. If you need any kind of appliance repair, I highly recommend calling Sarah's. I feel that they are fair, knowledgeable, and very professional. You will know exactly what you're in for before you are charged anything. I will definitely be using them again should I have any additional appliance issues.

The repair guy was so polite and left my kitchen cleaner than when he arrived! He explained…read moreeverything clearly. He gave several reasonable solutions to the problem refrigerator and I was glad I consulted Sarah's. You can't go wrong. I've been depending on them ever since the company was just Sarah, her phone and a Volkswagen!

Violent and aggressive employees that have no problem acting an outright fool in your home,…read moreincluding in front of your children. If youre looking for a gross overweight man who doesnt shower, wears a whole bottle of cologne, comes in cussing potential clientele out on the phone, and throws your furniture and gets aggressive with your family and pets, oh and a company that supports it, these are your guys. this is the most bottom of the barrel repair service i have ever worked with. There are so many wonderful independent contractors who excel with this kind of work and are extremely kind and respectful, use them. these guys are low lives looking to pinch a penny and go to work and take all of their insecurities and pent up anger out on random people. As this review wants me to touch on the value of the service, these people would have to pay you for it to be worth anything.

The technician was an asshole when I told him the lady at the office said she'll "try" to push me…read moreback from 1-5pm to 3-5pm because I'm a veteran who had to push off two crown replacements because the dipshit doctors at the VA kept putting my ear infections off until they ruptured. When I wanted to make a complaint about the asshole technician the lady in the office who set up the repair appointment "declared herself the boss," and then she lied to me stating this asshole technician gets those complaints regularly. She double back on that specific statement like a Trump White House press correspondent. They don't treat retired disabled veterans with respect or professionalism, so the rest of you should expect to be getting that same type of service. If I could leave no stars I would. Also, Allstate should find better companies to work with.

Gentleman showed up exactly when he said he would and fixed my dishwasher. It was $160 for the…read moreservice call.

Steve was great. We thought worst case for dishwasher. Steve did his magic re-sent and it worked…read moregood as new. No parts needed. He replaced the solenoid on our ice maker and it's good to go. Prompt and timely. Highly recommend.

Very reasonable and fairly priced! Very helpful on phone as well as knowledgeable. Ordering is very…read morefast when having to order a part for an appliance. I would highly recommend this business.

Always seems to have what we need when one of our appliances tries to die on us. Good to not have…read moreto order and wait for shipping.

I use A Go Home Service NM through my home warranty company, though service does take a bit 3 times…read moreas long when going through American Home Shield (the parts have to be ordered through the warranty company and the warranty company also neede to approve any and all work) the service department has always been kind, professional and knowledgeable. They have great customer service as well. My Warranty company used to be contracted through Moreno Plumbing, Heating and Cooling, they were absolutely terrible, there are no words to describe how grateful am to have A Go Home Service NM as my new Service Company.

Best Appliance repair ever,Highly recommend!!!Reasonable prices,Saul come on time repair are washer…read morein 30 min,thank you guys!