After 9 years, I have a small minor fraction on my windshield. They were terrible. They never…read morecalled me back and then I had a brand new Cadillac, and they wanna put a cheap windshield in, I had to pay the difference to get a manufacturer window cost $457, it was supposed to be a $100 deductible. I've paid this company 40 something $1000 and 9 years in little accident in years, and they can't even step up to the plate or even call me back and say how is everything? And when I talk to the claims department, they said it would only cost a $100. And then when I get back days later, I had the class. Please call me up and say it's going to be $457 because your insurance denied you for The factory windshield for the car when it was only 2 days old irate.This insurance company , a zero and I will go find me another insurance company that will take care of me when I need them

At the end of the day, the agents lack of attention to detail cost me an extra $500 over the…read moreoriginal quote. They may have been awesome at one point but I found the experience to be frustrating. Would not recommend them.

I just want to compliment Arron Abraham , from the minute we walked into the office we were…read morewelcomed with kindness and care. Arron obviously know's his job, explained everything with ease. He understood our needs and walked us through our package. A wonderful experience . Obviously, I highly recommend him. Steve Hoidal

Our call was answered. Several follow-up e-mails were exchanged and then ... nothing. I followed up…read morewith an email and still no response. Our request wasn't the easiest, but a response would have been appreciated.

I got cheaper insurance from another agency in April 2022 and gave the proper paperwork to Richard…read moreJames Farmers Insurance to cancel my insurance and receive back the proper prorated amount I had prepaid that I didn't need and after 5 phone calls and stopping by in person have yet to get refunded or even get called back in 5 months.

I normally get my insurance from the national brands that advertise on TV, so I never thought a…read morehometown insurance agent would beat their prices. I went on the Farmers website for my local agent Richard James and filled out the information for a quote. The monthly quote was $20 less a month from what I was already paying, for the same auto insurance coverage. Instead of purchasing the insurance online I decided to stop by the local office which was near my home. The team there was friendly, helpful and curteous. They also told me they were glad I came in because there were more savings and discounts that they could help me find to get the best deal for my coverage. I am happy and have changed my mind on how it is I buy my insurance, and with who. I now will know who I'm speaking to when I call, it will be Richard, Judy or Shannon, and they too know who I am. That's pretty cool.

We recently moved from Everett to Bellingham. We've been very pleased with State Farm in general…read moreand been with them for years. However, our rate went up over $50 for 6 months, even with a 13-year-old car, clean driving record, low mileage & smaller town. Anne, at Jake Squires office, listened attentively, answered all questions, explained options expertly & was able to lower our premium. For a fair rate efficiency, clarity & competence look no further. Colleen Connors-Driftmier

I called and spoke with a rep (who wasn't the nicest when I politely said no thank you I d like to…read morespeak with the other rep I called for) leaving a msg for that rep I was referred to on 10/31/23 by a family member to this SF agency. I also sent an email directly to this rep I was referred to because I'm unhappy with the lack of customer service by my local SF rep. Well... never heard back from rep I was referred to. Soooo. Needless to say. I will be looking for a different SF rep. Watch me receive a response now because of this review. If I do. It's already too late. Agents, you need to hire reps that respond to clients. The two ladies in your office just cost you one and I'll be taking my family member with me when I find a new agent.

DeAna was Absoloutely wonderful. She was very patient and professional in helping us get the best…read moreAuto/Home/Umbrella insurances. I would definitely recommend this company. She is knowledgeable and efficient. Thank you DeAna!!

We had a horrible experience finding coverage for our family when we were needing to switch…read moreinsurance companies. I had just about given up hope and considered sticking with our old coverage until I received a quote from Tim Slesk's office. When I called back, a lady by the name of Amber and she was PHENOMENAL. I spent about an hour on the phone with her going over different options. It was like I had been a customer for years and I knew her personally. We were laughing, empathizing, and problem solving together. She wasn't just throwing a plan at me and telling me that I was stuck with it. She found us the perfect fit, and we even got life insurance coverage! All of it still less than what we were paying, with better coverage all around and added security for our big family! We walked away relieved, confident, and assured. Thank you guys for a wonderful experience!

Paula and her team are amazing if you need insurance use Paula! She will take care of you and make…read moresure you are completely covered for what you need.

Paula was efficient, professional and personable. She eagerly helped me and took care of what I…read moreneeded without hesitation even though it was late Friday afternoon. She listened and made sure I got exactly what I needed. She was so very friendly, I hope to meet up with her one day!

Trusted Allstate and purchased a plan for our home and vehicles. This is our second home we trusted…read moreto be covered. Denied coverage for over $65000 worth of damage to our home. Home was accepted as anyone's would be and water damage occurred recently. Extremely frustrating and upsetting right before winter. No discussions no considerations or appeals just straight denial within 4 days of reporting. This was also 10 months after reporting previous concerns where an adjuster was not even sent out. Feeling literally left out in the cold with 5 children and hoping we can find another company to holds up their end of the "homeowners insurance" policy.

I strongly recommend this agency! A special thanks to Debby who handled my claim so quickly and…read morepleasantly! My truck was damaged by an unknown driver. Debby handled the claim in a friendly and professional manner and the job was done within a week. Great agency!

AVOID THESE SCAMMERS: Signed up for insurance with this location for my car. After having to…read moreshoot down a few overly aggressive sales pitch about how linking Home insurance with auto would save me money I thought everything was good. Then the phone calls came. At night, during the day. Talk about aggressive. It got to the point where I told hem not to call me for anything I wasn't interested. Then he emails came. "Did you know Allstate has made wonderful advances blah blah blah". I opt out. They still come. Frustrated I call the agent who has the best answer for why the spam continues... " uh I dont know why that's happening". Great. Exactly what I wanted to hear. Incompetence

Really amazing agency. I highly recommend doing business…read morehere. Totally personable and wonderful service.

I had a large tree come down, smashed my golf cart and did a lot of other damage including my…read moreneighbor's trailer. Sierra was just fantastic in taking care of the whole claim process. She was right on top of everything and kept me posted on how the process was going. She worked closely with the investigators and the claims processors. Whenever I had a question, she was rights on top of it and got me an answer right away. This was the best experience I have ever had with an insurance company on a claim. I can't say enough about her, she is just a fantastic agent. She has even worked with me on ways to reduce my premiums on my other policies. I highly recommend her for any of your insurance needs. David Trough

Recently called in about som insurance information after filing a claim and I got Jonathan. He was…read moreoutstanding. Everything you look for in someone that works customer service. Helpful, super friendly and beyond knowledgeable. Let's be real. Most of us don't know all the ins and outs of insurance and when explained to you usually is confusing and may make you feel dumb. Not Jonathan. Explained everything in a way to make things make sense and went above to try and save me money on my upcoming policy changes. Most companies want to gouge you for every penny. Jonathan went out of his way in trying to save me money and did so more than I was expecting without losingany of my coverages. Love the State Farm team I have and Jonathan is outstanding