Just called twice; both times answering voice "Thank you for calling"; then a dead space, then…read more"Thank you for calling, goodbye." No one answered their phone. And this company is advertising for business? If that's how they begin with potential new customers, it's obvious folks should go elsewhere. Disappointed - thought American Family Insurance was one of the top rated insurance companies.

American Family Insurance, Seth Carson Agency is the best resource a new business owner can have!…read more Since moving from State Farm I now feel like I have a business partner looking out for my insurance needs vs. saying yes I have insurance but don't even know who my agent is. Seth Carson, and his team (especially Amber Bivaletz) have the best communication in the industry! Thank to their expertise I am now confident that I have the right insurance in place for my business and my family. They took care of my business, cars (including work vehicles & classic cars), homeowners, earthquake, life insurance, and my new favorite policy Umbrella! If you want more than just an autopay bill that comes out once a month, and you are looking for a business partner to look out for your liability you need to give Seth Carson & Team a call!

I found Morgan 2 years ago and she has serviced my account beyond expectations…read more I recently had a billing dispute, she got an answer for me next day. I'm very pleased we have someone to help us with this Insurance so if you need help or want an honest person see Morgan.

Very confused by Medicare options, even after watching videos. Rachel at VibrantUSA found a plan…read morewith all my doctors. So I now join the retirement class. She was accommodating, and was on the dot with phone appointments. Highly recommend.

Jamie gets it. With insurance and financial advising it's so important to know the numbers and also…read morebe able to sit with people and connect with them in such a way that they feel heard, supported, and guided through their own financial world. Jamie's ability to do that with me has earned my trust. I highly recommend him to anyone trying to know where to start and how to proceed with insurance needs, retirement, college savings, and other financial dreams.

Understanding life insurance and financial planning can be very overwhelming. I was tired of…read morecalling 1-800 numbers and talking to someone who didn't know me or my family. I agree with David W., Jamie gets it. Not only does he get it, he does it and he sits with you while you do it together. He's patient and kind and has helped us avoid many pitfalls. I would recommend Jamie with NO reservations. He and his team are top-notch!

Maryanne Olson is a rare find. She knows everything there is to know about insurance, true; but…read morewhat she offers is so much more. She instills confidence. I always feel like she is in my corner, and it's like having an insider advocating for you. This kind of service is why I have stuck with State Farm for well over a decade. It was founded on the principle of genuine, neighborly concern. And because Maryanne knows the industry backward and forward, it's incredibly reassuring because the industry is notoriously convoluted (the materials the company gives you to read are shockingly dense with legal jargon), and let's face it, it's a bit scary. Will I be covered if something happens? Will my life be upended? Bring your worries to Maryanne, and she will give you honest options that reassure you beyond the formulaic answers you might get from other insurance industry experts. Even when I moved away, Maryanne was there for me. Her work ethic is second to none, and her value is irrefutable. I can't say enough about how grateful I am to her.

Terry helped us walk through life insurance policies and was so helpful when our loved one passed…read moreaway. I have switched all my policies to Terry because they are great rates and amazing service.

After 9 years, I have a small minor fraction on my windshield. They were terrible. They never…read morecalled me back and then I had a brand new Cadillac, and they wanna put a cheap windshield in, I had to pay the difference to get a manufacturer window cost $457, it was supposed to be a $100 deductible. I've paid this company 40 something $1000 and 9 years in little accident in years, and they can't even step up to the plate or even call me back and say how is everything? And when I talk to the claims department, they said it would only cost a $100. And then when I get back days later, I had the class. Please call me up and say it's going to be $457 because your insurance denied you for The factory windshield for the car when it was only 2 days old irate.This insurance company , a zero and I will go find me another insurance company that will take care of me when I need them

At the end of the day, the agents lack of attention to detail cost me an extra $500 over the…read moreoriginal quote. They may have been awesome at one point but I found the experience to be frustrating. Would not recommend them.

Scott has been so helpful and has researched specific needs for me, in addition to investigating…read moreissues with my insurance payments. He and Debbie are pleasant to work with and it's great having a real person, not just a big company, to discuss options with.

I purchased a boat insurance with Scott Richardson of All State over the phone. He quoted me $72…read moreper month over the phone. My account was debited for double. When I called him for clarification he stated, "I think you put a 30% deposit down on this policy like a car. Your next debit should be less". He couldn't verify the policy with me at that time. After several calls to his office and to the corporate office, it turns out, on most boat policies, the customer pays for 6 months but has 12 month coverage. Had I been informed of that in the beginning, or even after the 4 phone calls I made to his office, I would not be so disgruntled. I cancelled my policy but I was charged $95 for 12 days of coverage. Do not trust him or his "expertise"! He refuses to refund me the second month even though he didn't tell me about the payment terms. Not only that, he doesn't understand the policies he sells. What is the point of walking in to talk to somebody face to face and support local business if they are not trustworthy and only out to take your money?

We recently moved from Everett to Bellingham. We've been very pleased with State Farm in general…read moreand been with them for years. However, our rate went up over $50 for 6 months, even with a 13-year-old car, clean driving record, low mileage & smaller town. Anne, at Jake Squires office, listened attentively, answered all questions, explained options expertly & was able to lower our premium. For a fair rate efficiency, clarity & competence look no further. Colleen Connors-Driftmier

I called and spoke with a rep (who wasn't the nicest when I politely said no thank you I d like to…read morespeak with the other rep I called for) leaving a msg for that rep I was referred to on 10/31/23 by a family member to this SF agency. I also sent an email directly to this rep I was referred to because I'm unhappy with the lack of customer service by my local SF rep. Well... never heard back from rep I was referred to. Soooo. Needless to say. I will be looking for a different SF rep. Watch me receive a response now because of this review. If I do. It's already too late. Agents, you need to hire reps that respond to clients. The two ladies in your office just cost you one and I'll be taking my family member with me when I find a new agent.