Nobody wants to come outside and help you. And I'm noT chasing them. Apparently they think the name alone sells Cars. I don't think so read more

While visiting my folks in Decatur, it was decided that I need to get my Hyundai checked out - which is a good idea since Gary Busey (my car) will be making a big cross country trip soon. So he got a 30,000 mile checkup! My Dad called ahead of time to make the appointment and they were expecting us as I drove into the service garage. It was about 10 am and they suggested we come back at 4 pm. Perfect... And off we went! When 4 pm rolled around my Dad and I returned to pick up my car. It seemed ready to go and we paid at the customer service desk. Went out to my car to find that they left the seat WAY back and the car hadn't been cleaned out (the way they always do at the Dave Mungeanast in North County). That's a bummer - when I spend over $300 at any automotive shop, the least they could do is a once over with the shop vac. To make matters worse, they were supposed to do an inspection of the vehicle... which couldn't have been too good because my Dad noticed that I had a headlight out as we were leaving. So we had to pull the car back into the service garage to get that replaced. It took a good 25 minutes to find anyone who could do that for us and the guy wasn't too happy about it. Overall, it wasn't a terrible experience. But it wasn't great, either. I suppose if you live in Decatur and own a Honda or Hyundai you don't really have a choice. But I'd think twice about getting Gary Busey serviced here again - they do better in STL. read more

After trying to deal with a half dozen or so Honda dealers in Chicago, we ended up calling Alex Wiggins at Bob Brady Honda in Decatur. We told him the exact car we wanted and a price he needed to beat. After working his magic, he was able to locate a car for us and he beat the best price we received. Once we verified and double verified everything, we made the trip down to Decatur to pickup the car. Everything was smooth and perfect. The car was exactly as described, the staff working that day was friendly, and we walked out with the car we wanted. After the sale was complete, Alex gave us a walk through of our new car and gave us tips and tricks along the way. If you're in the market for a new Honda around Decatur, I highly recommend working with Alex Wiggins. read more

This is an amazing dealership with a very open and honest approach to car buying. My sales person was Matt Munyon, and while I did not purchase today, he made me feel very comfortable, and I am definitely interested in purchasing here, despite living 40 minutes away. It's rare to find straightforward people in the car business. It's also equally rare to find someone who doesn't bullshit you. Matt is both, and if he is the embodiment of this dealerships ideals on customer service, then they are doing something right. Definitely a place to check out, and ask for Matt. He'll put you on the right track without a doubt. read more

While filling out a USE tax form (we don't live in Decatur) I noticed a $2200 difference between the agreed upon price on the bill of sale & the amount we paid taxes on to the state (no trade in). I called & left a voice message for the finance manger to call me back. That was 30 days ago & still no call/answer. Very poor customer service. read more

We just left the dealership after speaking with the sales manager. We were interested in buying a new Civic and walked in with pre-approval for a loan from our own credit union. The salesman Alex was very nice but the sales manager, that we spoke with, who's name I was too irritated to remember, was rude and condescending, especially after finding out that we would not be financing through their dealership. Several times, he asked me questions only to interrupt me mid-answer just to compliment my husbands shirt or say some other nonsense. He then refused to give us a price on the car unless we agreed to buy it beforehand. He actually stated "I'll give you the best price on this car but only if you agree to buy it today, right now, before I tell you the price." Who does business that way?! After threatening to leave, he finally gave us a price then stated "if you don't take this deal then you're stupid." No sir, I'm not stupid. Nor did I come here to be insulted or talk about my husbands clothes. It's a 2019 Civic that I can find literally anywhere. Anyway, Honda of Illinois in Springfield IL matched the price, threw in a lifetime power train warranty on top of Honda's standard warranties, added splash guards, and threw in free car washes forever. And they were very nice to work with. read more

Bought our Honda van from these guys and thought I could just service it in Bloomington at the local Honda dealer. I guess I was dreaming. The local Honda dealer either doesn't answer the phone or it goes to voicemail...so I make the drive. It is well worth the short toad trip!! Service has been awesome! Nick is top notch, friendly and always willing to find the answer to the question if he doesn't know. Also, the sales staff is not pushy. They pull out all the stops to help you make a no pressure purchase. Again, make the drive to Decatur and visit the Bob Brady Auto Mall...at least if only for the service department that picks up their phone when you call. read more

Brought my vehicle in to have a recall on passager side air bag fixed. Also decided to have them fix a sensor on drivers side buckle and an oil change. Got the car back and the AC didn't work. Was working 100% before I came in. Had no issues on the way to the dealership. They wanted me to pay $170 to diagnose what happened in the two minutes between the time I handed them the keys and they tech looked at it. Really? I give it to you working and now its broke and you want me to pay to find out what happened? read more

My family and I have bought multiple cars from them and have been in their service department regularly over the last 14 years. We typically receive great service and are treated very well. However this was not the case with my last visit. I had received two flat tires and usually my first call anytime anything goes wrong with my car is to bob Brady. So I call the service department and talk to a service department employee and asked if they had my tires in stock before I paid to have my car towed there. They said yes ms. Long we have the tires you need at this price ... we have set them aside for you we will see you when you arrive. Whenever I got there they were quick to greet me and we went to the counter to review the price for the tires and come to find out they DO NOT have my tires but they have an upgraded version that's about 50$ more per tire. I'm not happy clearly and have no option other than to continue services considering I have two flat tires and I had just paid to tow my car to their service department bc I had confirmed that they had my tires at my normal price. However they refused to acknowledge their mistakes. They did not offer to give me the tires at the originally quoted price. They did not give me a percentage off. They did not waive labor fees. They did not even go as far as to offer a coupon for an oil change to try and rectify the situation. I am not happy and WILL NOT be returning despite the years of good service prior. It doesn't matter if you are a loyal customer of 14 years or a new customer. read more

Very, very, very small selection were talking a lot that can hold more than 200 cars with maybe 10-20 on it at any given time. Not worth the time to stop in and look and Honda's unless you know what you want and they have it. read more

Talking to the salesman from Brady Honda and actually Brady Chrysler, we were convinced to drive an hour & 1/2 to their place. When getting there, the salessman had us look at a Honda Odyssey which we were there for a Town & Country Touring model, which they said they had. Of course nothing was farther from the truth with the deal we negoiated over the phone and internet. he was trying to sell us a 2014 instead of a 2015, then a van that was not comparable to one we talked about. To beat all on the 2014, the Finance Manager gave us a great deal (lol) with financing 0 % on 60 months and 1.9% for 72 months. After looking at the payments each month we realized the % was wrong and the payment higher, so we confronted the salesman who didn't seem to know much. He came back and said, well, he hadn't run your credit check and was just giving some figures, GO FIGURE!!! They have sneaking little ways to trick the customer to think they are getting the best deal ever. Also, there were several people who drove 3 hrs or more getting the same deals from the net and phone with appointments still waiting after an hour and a half to meet with a salesperson. The place is a joke and will lie anyway they can to get you in there. I know car sales people are full of CHIT, but this took the cake. read more