Below average property; service mishap cost us 80 Euros and management did nothing
Our family of 4 stayed 4 nights in a 2 bedroom apartment. The unit was brand new, and fairly clean. The furniture and amenities were adequate, but not great. The beds were pretty uncomfortable, and one of us even found a sharp pin in the bed!! The noise level from other units was also fairly high. Lots of echoes and noise from the next door unit could be heard.
It was winter so we used the indoor pool / sauna facilities, which were adequate.
Here's my main problem with the property, which cost us 80 Euros. We had pre-paid for an early train trip to Porto, and had to return our rental car the previous evening since the rental office was not open early. We asked the front office to arrange for a taxi to pick us up in the morning to catch our train. There are no phones provided in the units, or any way to contact the outside world. Being foreigners we had no Portuguese cell phone service. The taxi service reception arranged for us never came to pick us up, so we missed our train and lost 80 Euros.
I had to walk 1.2 Km in the pitch dark (the streetlights were broken) to get to the clubhouse and luckily found an employee prepping the restaurant who called us another cab so we didn't have to wait around any longer than we already did.
I understand the hotel isn't responsible for the taxi service, but if the resort is going to arrange a taxi for any guest, I believe it is reasonable to expect that they should use a reliable service that shows up, or they shouldn't offer to arrange a taxi at all. They refused to compensate us in any way for making arrangements for us that did not provide the services promised, costing us 80 Euros, and we lost half a day of sightseeing in Porto.
I am very disappointed in the way the resort management handled this matter, after repeated attempts to resolve. read more