Set up an apt. No call till the end of the day stating "we didn't make it"... ya I figured…read more Rescheduled the next day, another no show. Sad as I used them last year with good results. Lost my business. Why is it so hard to be responsible?

Waking up on a beautiful fall morning in the Black Hills is heaven. However when you wake up…read morefreezing because your furnace stops blowing heat and you are completely stumped after basic furnace trouble shooting, One Way Service Pros were an absolute life saver! I called around 10:00am on a Monday, and their customer service rep Jessica was so very accommodating. She set up an appointment for 2pm Same Day! Their furnace specialist Chad showed up right on time. They charge $90 an hour plus parts. I thought this was going to cost me a fortune, however Chad got to work right away, found the problem immediately, and installed a new blower motor (this was our issue) within an hour! Chad was not only time efficient, he came ready with all of the necessary tools for any job as well as furnace parts in his truck! We have an older furnace so I was Very impressed that he carried all of the necessities for any furnace in the back of his pickup! The part prices were VERY fair and so was the hourly labor cost given these guys get there and get the job done right and done well. I would absolutely recommend One Way Service Pros to anyone. They are local and a business that truly cares for their community. Thank you One Way Service Pros! I don't have to worry about my family freezing tonight!